I received my new sonos arc 2 days ago. Initially it work fine for a day. Next day, I was not able to connect to the network !. I did reset the arc, reinstalled the sonos app, tried with another iphone, restarted the router , still no success !
How can I get help, am not located in USA calling sonos support over phone and talking for an 1-2 hour will cost a lot !
Any suggestions please ?
Exactly the same situation here mriyaskr.
Did you manage to find a solution?
Hi Brad
No solution . Waiting for Monday for their telephone support . Don’t know how it’s going to work. It was such a high end hardware runes by poor software.
will let you know if I find a solution . Please update me if you are successful.
Riyas
Thanks Riyas. Still no go here after another run at it. Cheers
Hi Brad .
i got news for you . I got solution . I was not able to see the same network which used to setup arc at first time . So I did a reset of the modem to remove the arc from router memory . Then gave the network a different name and password , then set up arc and it worked .
you may please try that.
thanks
Riyas
Hi
Welcome, thank you for reaching out to Sonos Community.
Glad you manage to find a fix for your issue.
This might actually help in the future.
Connect Sonos to a new router or WiFi network.
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