Home theater

Constantly dropping off, sky router sr115 or beam restart works temporarily. Reserving ip doesn’t seem to help. Beam is one shelf above the router. Any idea on solving would be appreciated. 

Is it common to use both Sonos soundbar and Sonos AMP with ARC support. my question is TV only have one single eARC port , is there any audio extractor that can split TV’s eARC port into  two eARC ports so that I can connect two eARC devices such as the Soundbar and Sonso Amp to  power my own speakers. 

I am trying to set up my beam on a 2011 LG tv.  The tv manual says it's simplink supported but I can't actually select simplink (not an option).  This is the end of my knowledge of technology and need some help.  Can't I skip this?  I've selected the HDMI /arc but that's as far as I can go. Thanks!

Hi,Got a new Sonos Arc SL, complete with two One SL and a sub gen3. It is connected to Vizio tv e601i-a3 using the provided HDMI cable to the HDMI 1 slot in the tv, which is the only ARC slot available. In HDMI 2 I have a Fire TV cube. The problem, neither the Sonos app nor the tv recognize the CEC function. Initially, when it was fist setup everything worked and the tv recognized CEC. Now, when I try to discover CEC devices it does not discover the Sonos Arc nor the Amazon Cube, both CEC devices. At this point I'm leaning towards a problem with the TV, that is a bit old.FYI - Everything works… Sound and surround works, comes out in Dolby, but the app does not connect to the TV (below pic of error), nor the TV recognize the CEC function; it does not matter how many times I do it. I found a work around to set up the TV remote with the app, so I can control the soundbar volume with te remotes, but other CEC functions do not work. Again, in

Hi,I have just bought my second Sonos - Beam. First Sonos I have is One SL and it is located in bedroom (1st floor in detached house). Due to floors I have one router (utility room) and two access points - on each floor. All works fine, one WIFI.When I am on ground floor I only can see Beam (living room), when I go upstairs my system reload and I can see only One SL. I understand it is because of wifi from AP (when I am in living room, system can’t see One SL from bedroom - it is in the range of AP on 1st floor). It works fine, and relod is smooth but there is a problem with my wife’s iphone. She has Sonos S2 app too and it is signed to the same account (my account). The same mail and password. But we still can’t see Beam on her phone. In the same time I see it on my phone (and by account on web by laptop, both Sonons are online) and on her iphone there is still only One SL. Why? What can we do? System “can’t see” Beam when I try to add it by her phone. Of course we ar

I’m trying to ascertain if I need a LAN wired connection to my ARC if using an a Sonos amp for my rear ceiling 8 ohm speakers?  My amp is in rack in comms room 10 metres away from my Arc and TV.  

Hi guys I’ve just upgraded my Sonos from the sound bar to the Sonos arc , I used to get Dolby digital with the sound bar using optical , but as I brought the Xbox series x they changed from optical to hdmi , now My tv Samsung is 7 years old but does have hdmi Arc not earc , anyway I’m plugging my arc into the hdmi arc port and my series x into an hdmi port , (I don’t have a hdmi 2.1port  ) but all I’m getting is PCM now and I can’t even change it to Dolby digital at all ?? Unfortunately I’m not a tv wiz at all , any help ? Also I seen on YouTube u can buy a device called fury cavana which can give u dolby atmos ? Any help appreciated  

Hello,I have a Beam and a Sub hooked up to a 2019 Samsung Q7DR.I actually have two questions. See below.ISSUE 1:When using the Spotify app from the TV’s menu, I can’t get Dolby Digital. PCM Is the only option.When I use the Xbox One’s Spotify app, I get Dolby Digital sound.Also, the DD sound works through other apps such as Netflix and Youtube. ISSUE 2:Often when I pause something or turn the TV off and then on, the Beam resets the volume to zero.I don’t think this is a consistent thing, but I’m not really sure. Thanks!

Hi there,      My New Sonos ARC is losing connection to my Samsung tv every time I turn off the tv, to reconnect i need to unplug the tv and replug then the ARC finds the connection again, nothing else I plug into the hdmi ports on the tv has this problem. Is this a known problem and is there an update or fix I can use.Thanks.

So I have a beam with 2 play 1s for surround and a connect amp with in ceiling speakers and an svs sub hooked up to it. The beam is connected to the TV via hdmi arc. The issue I have is that when controlling the volume of the TV with its remote it only adjusts the volume of the beam and play 1s. The connect amp volume doesn't change. Is there a fix for this? And I do not want the in ceiling speakers to be surrounds. Thanks. 

I’ve got a ply 5 and arc which over the last few weeks I have nothing but issues with when trying to stream to them from Spotify but also when trying to use via the Sonos app. I have hard reset numerous times and after each time it works as it should for a few days and then stops again. I’ve tried another router, another device with a fresh install of the app, different Spotify versions from diff devices.Sonos app either can’t see the devices or when it does see them it send the music and starts to play but then stops however the app shows it has still playing.  if I then try to chance the track is states unable to communicate with the device. Something seriously is wrong with the firmware on these devices given the issues I have been facing. I have created a diagnostic reports  1221722172 - one created where it can see the devices.

That may seem to be a blessing but it is a problem. I’ve got Xfinity on multiple Samsung TVs and only the one attached to my Arc has the problem. Particularly on NBC. The broadcast will go fine but when it cuts to commercials, the sound will cut out. After the commercials end and the main broadcast comes back, the sound pops back up. Also, same symptom on CBS. Never had the problem on other cable channels as yet. The audio on the Samsung is set to Sound Output → Receiver (HDMI-eARC). Under Expert Settings HDMI-eARC Mode is set to AUTO and Digital Output Audio Format is set to Pass-Through.  I’ve seen  a number of topics, but I didn’t see one that matched this symptom. Seemed to start a week or so ago, but, to my recollection, I had not made any configuration changes during that time frame.

Have previously had both arc and One connected just fine to network, unplugged the One to move to different room which seemed to lose arc from network. Tried resetting arc but it can never connect wirelessly, can connect with Ethernet but despite then switching to wireless network it remains wired - connection drops when removing Ethernet. Any ideas?

Can i put sonos arc on 3 inches above floor and 24 inches below TV, I have a fireplace in-between?

Bonjour à tous, Je possède déjà la barre de son BEAM et je viens de m’offrir deux ONE SL que j’ai mis de chaque côté de mon écran de TV afin de faire un effet home Cinéma et surround.La barre BEAM prend le Wi-fi via un répéteur Wi-fi mais je n’arrive pas à connecter les deux enceintes ONE SL. Je les vois bien dans mes paramètres mais aucun son ne sort d’elles. J’ai beau recommencer la configuration, les enlever et les réinstaller mais je n’y arrive pas.Est ce que quelqu’un du forum a une idée ? D’avance merci

Hello! I am having difficulties setting up my iOS devices to my Sonos2 arc.  I am able to connect my Android device though. I live in an apartment and I am not sure if that’s the issue. I have rebooted and forgot product and all troubleshooting suggestions except the Ethernet hardwire because our box is not a typical home box. Although I have my own network, the apartment too has the same provider.  Will that affect the inability to connect on my iOS devices?

Hi everyone. I just recently bought the arc. Last night I started having issues with the arc along with the sub and surrounds. It’s weird because im not seeing the arc in my app but it still works. The sound is fine. I unplugged the power cord and after that arc showed up again. However, today when i turned on the tv to watch a movie it disappeared again in my app. Has anyone encountered the same issue in having? Thanks in advance

I am trying to connect my two Sonos One SL’s and Sub to my Sonos Arc SL. I have had no luck with his and continuously receive an error when I try to pair each of them. Under Sound System Info I have this warning and do not know what it means: Warning: Your wireless network will not support the use of a Sub or surrounds with your Sonos Arc SL. Can someone please help with this? I am using my 2.4GHz channel to connect with the Arc SL.

I submitted diagnostics….confirm # is 1739304462. We have One SLs on both sides of primary tv, and an Amp connected to the tv instead of a sound bar.  Audio is great when playing music.  When watching tv, sometimes the sound is consistent and no problems.  At other times, those two speakers cut in and out like crazy.  I know most have a sound bar, but we were hoping to go this route w/ the Amp for a couple reasons (bad space for sound bar, the Amp also allows us to play vinyl through all the SLs).  I’ve seen the recommendation of unplugging both the Amp and router and have done that once, but can’t imagine constantly doing it.  TIA for any info.

Dear Sonos community I have an issue let's hope I can get all help to solve it.I have an Arc + Sub gen3 + Play 5 gen2 and I just received the new Five. All of this in my living room.I would like to have surround 5.1 but the sonos app say that I should have compatible speakers.Is Five and Play5 not compatible?What should I do? Thanks

Hi,I’m trying to set up my sonos beam in order to play sound from an analogical system. I bought an analog to digital adapter that is offering a sdpif output with the following characteristics : 2 channel, LPCM, no compression, 48 Khz.However, when I plug in the sdpif adapter from the beam, it does not work. The adapter works with my TV, so I know it works by itself.Does anyone know what signal is the sdpif beam adaptor expecting ? Is there any way to make my setting work ? Thanks for reading.

So I’ve spoken to several Sonos reps on the phone and have not been able to resolve this issue. Basically I’ve recently purchased a used Connect:Amp to be able to connect my turntable (the brand is Tone Factory with built-in pre-amp) via line-in to my Beam. Setup goes smoothly and audio comes out of the Beam no problem when I manually select the turntable in the Sonos S2 app. However, no matter what combination of settings I try, I cannot get the Autoplay feature to switch from whatever the Beam is playing (I've tried with the TV on and off, as well as streaming music through Sonos Radio and Spotify) to the Connect:Amp once I start playing a record on the turntable. One rep told me the reason is that the Beam, which already has TV autoplay, has a built-in delay and waits for a signal from the tv so I must turn off the tv and wait for 10, oh no actually, 20 minutes before autoplay will work on the Connect:Amp. But besides being extremely impractical, I don’t think it can be true beca

My Sonos Arc, keeps resetting or restarting.  It is random, and can happen every few hours or every 30 seconds.  I have replaced the power cable, but still have the same problem. It happens when it is connected to my TV system (via the hdmi arc), and happens when I'm listening to Spotify or the radio. Any idea's?

So I have a Samsung QN65Q7FAM tv with a New Sonos ArcIs Dolby digital + the best sound I can achieve? The Samsung rep told me I would have better sound with a different brand of TV lol..I also have a PS4 not sure if you can use it to boost the sound quality or not.Thanks in Advance!

I can’t get any sound to play to the Sonos Arc bar from an Apple TV 4K. The Apple TV is connected via newer hdmi cord to the hdmi on LG tv and the Sonos Arc bar is connected to the earc port on the LG TV. Apps on the LG TV play but the Apple TV 4K I don’t get any audio. I tried switching out hdmi cables but that unfortunately didn’t work. Any ideas what could be causing this?