sonos in ceiling speaker really quiet

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Just fitted a arc and 4 in ceiling Speakers as the surround, fitted both right to right and left to left, surround speakers are now set at +15 and are really quiet, watching fast and furious Hobbs and shaw on Netflix really poor? What have I done wrong?

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Ken_GriffithsAnswer

Well that’s really strange.🤔

Your TV settings, from what you’ve said, seem correct, you’ve swapped cables, tried different Apps that show DD 5.1 audio, so it’s either the TV isn’t working as it should be, or its the Arc.

Can’t say I’ve ever seen this issue here on the forum previously.

My own thoughts, assuming you don’t have easy access to another TV to test the Arc, are to perhaps submit a Sonos diagnostic report, post it’s reference back here and then contact the Sonos Support Staff via this LINK to see if they can diagnose the issue. If not, then it might then be a case of speaking to LG Support who are on this phone number here in the U.K. 0344 847 5454

Ken_Griffiths

What is the actual ‘audio-in’ codec to your Arc from the Netflix source? You can find this in two places in the Sonos App, whilst playing the audio goto either…

"Settings/System/About My System” see the ‘audio-in’ entry next to the Arc Room Name in the devices list.
When the Arc Room is in focus in the App, open the ‘Now Playing Screen’ the codec will show on that screen below the TV label.

G

GuitarSuperstar

Lead Maestro

What app are you using to stream Hobbs & Shaw? It isn’t available on Netflix.

Be sure the speakers are wired correctly like this: