Contributor I

Beam won’t connect wirelessly.

27 replies
39013 views

I recently bought a Sonos Beam and it was working fine for a few months. But now it won’t show up on the Sonos app. The white light is on indicating it is connected to my WiFi but the speaker is nowhere to be found. My play 3 and play 1 are working fine.

I have tried factory resetting my beam multiple times. And have even rest my entire Sonos system/controller (basically starting as if I bought all three Sonos Speakers for the first time and set them up) but still my beam is not connecting. Please help!

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A

alecj96Author

Contributor I

Update: it will only connect when attached through Ethernet connection. I got it to register and tried wireless. It’s on the app, but won’t pair with other rooms or play music on its own. It says there’s an “error with the queue (1001)”. It is definitely a WiFi problem as my other speakers are working without flaws as I have done all of this.

A

alecj96Author

Contributor I

Definitely NOT a wifi problem* sorry

J

jnrandall

Lyricist I

I’m having the same issue. Beam connected and worked great at my last house and WiFi network. I just moved, new WiFi network. Using the Sonos app it won’t find it now. I can get it to recognize if I hardwire but still can’t play through it and it won’t stick when unplug for WiFi.

Airgetlam

While it is hardwired, you have to go in to the controller app and refresh the data there with your new wifi information.

The new network is still 2.4Ghz, and not 5Ghz, correct? 802.11 b/g/n?

Bruce

Stwilliams

Avid Contributor III

I’m having the same issue. Beam connected and worked great at my last house and WiFi network. I just moved, new WiFi network. Using the Sonos app it won’t find it now. I can get it to recognize if I hardwire but still can’t play through it and it won’t stick when unplug for WiFi.

Have you tried changing the WiFi connection in Settings?

Y

YUL

Lyricist I

I am having the same issue now. I reset my router, the beam, uninstall/installed sonos app, tried everything and my beam is not wireless connected..I have sound from TV in the beam, but cannot manage it from sonos app, neither my phone or my laptop. only with TV remote controller..any idea?

Airgetlam

Try wiring it with an ethernet cable to your router. If it then shows up, run a system diagnostic, and contact Sonos Support to discuss it. I suggest the phone folks, they have more tools available because they're on the phone with you, but they are only available Monday through Friday during business hours. Both the Twitter and Facebook support folks are available 24/7.

Bruce

L

lmurray984

Lyricist I

I just resolved the same issue. So I hope this might help. Connect your Sonos to your new network via Ethernet cable and use the Sonos app to access the settings. In System>Network>Networks remove your old network.

I was then able to follow the standard Wifi set up process.

Hope this is helpful to anyone still struggling.

S

Sparty1971

Lyricist I

I am having same problem. Have hooked unit to Google router via Ethernet cable but still no connection. Have unplugged and reset through instructions on website.

Never shows Sonos Network in Wifi

I have just reset Sono One and Play 1 using Ethernet connection with Sonos One; that worked

very fed up with Sonos Beam . Wish I had never bought

i never get green flashing light. How long did you wait b4 green light showed ?

Sebastien D.

Sonos Staff

To factory reset your Beam, you may continue holding down the join button as you reconnect the power cord for about 3-5 seconds.

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