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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 6,022 Topics
  • 30,698 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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6022 Topics
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svc769Contributor I
asked in Home theater
What is that noise??

Hello. I use only sonos beam mainly as t.v. speaker. every few days a strange noise is coming out of the left side (  I don't really know how to define that ). It ends only after removing the electricity plug. I couldn't find a way to attach the soundtrack file here. 

1646
S
4 years ago
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RossihContributor I
asked in Home theater
Updating sonos beam

We cannot get our new beam Sonos speaker to work and cannot work out why. We have tried all the things listed in your support pages and get the error 30 message every time. I have tried on a number of devices, reconnected the internet, phone, speaker etc. Still no luck and 4 others have tried with their devices and they cannot get it going either. we would really appreciate some support with this ASAP. Thanks    

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Airgetlam
4 years ago
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benaaaaaContributor I
asked in Home theater
18.6tb of data down.

I have 9 Sonos devices connected and have what I think is my beam chewing up a tonne on data.it’s used for tv via arc connection so not much streaming of music but currently showing 18tb down and 493gb up over a few weeks.It’s not constantly playing music but audio from the TV. I use sonos app daily and it’s not playing audio or using any services.  what could be causing this?

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4 years ago
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cougcoolContributor I
asked in Home theater
Arc clips when used with Samsung Frame

I have an odd issue , every now and then the sound from my arc clips, I don’t notice it from the other speakers sl’s or the sub and it only occurs with my TV . The TV is a 2020 samsung frame . I changed all the HDMI cables to 2.1’s , When it happens if I switch to streaming it goes away . TV audio is set to auto. the only way to make it stop is to unplug the ARC . and again it is very random . 

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Airgetlam
4 years ago
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dansmith21Contributor II
asked in Home theater
No noticeable surround effect from Arc.

I recently bought/installed a Sonos Arc, connected via HDMI to a Sony X900H TV.I’m generally quite happy with the sound quality, but was disappointed that I didn’t hear any noticeable surround effects. I hear a bit of left-to-right movement, but nothing front-to-back. There are no obvious configuration problems—I’ve confirmed via “About My System” that it’s getting a 5.1 signal (and Atmos when available); I’ve run Trueplay tuning.Some reasons I might not be noticing surround effects:It’s not going to work in my room, due to wall/ceiling dimensions or furniture configuration. I’m doing it wrong. Need to find & tweak a setting somewhere or do tuning differently in order to make it work. It’s one of those illusions where you don’t experience it until you stop thinking about it. It’s subtle, but I’ll notice it eventually. I’m expecting too much. A soundbar is not a surround sound system, and isn’t going to sound like one. The advertising about a multi-dimensional soundstage is mostly j

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Airgetlam
4 years ago
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Benkenobi90Contributor I
asked in Home theater
I lost my 2 Play 1.

Hi everyone I Lost my 2 play 1 on my network today…They are connect by WiFi, and when i try to reconnect them it doesn't work…I have another device (one SL) which IS still on my WiFi and works.I've tried to reinitiate them but unsuccessfully. It appears when they are directly connected with LAN but they don't work on wifi… Do you have any ideas ? Best regards Benjamin 

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Mark P
4 years ago
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rkay92Contributor I
asked in Home theater
Sonos Beam sound stopped working.

Hi yesterday my Sonos beam was working fine with TV - no issues. Today I turn tv on and no sound - I checked all settings on tv and all is the same - HDMI connected via arc port - Simplink is on and still connected to my remote but no sound coming out. Sonos App will not connect to simplink even though it is on. Sound still works via music/app just NOT the tv. My LG tv is less then 12 months old and had no issues previously. Have tried turning off + unplug tv + beam from wall - no change new HDMI cable - Sonos app doesn't even pick up the new cable so put the other cable back in Factory reset the beam and set it up in Sonos App again - no changeTV says it’s all connected - set on arc (audio out - HDMI-arc), simplink is on and working on magic remote but still no sound Please help! Tried everything - was literally fine yesterday so have no idea what’s happened. I am unable to call support due to my work hours

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Mark P
4 years ago
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yuvalfrrAvid Contributor I
asked in Home theater
Sonos Beam not sounding in both sides.

Ok so I just purchased the beam. Very happy with sq considering size and price. But I do have a problem. When listening to music for example you will hear the center and left side of the speaker. The right is simply non existent. Could this have to do with my asymeyric living room? Where the beam is at, on its left around 12 inch space there is a wall, but on the right side (non existent side) there is open space. Be aware I didn't true play the system yet. Waiting for lock down to end and bring a friend with iPhone. Thanks

4103
Mark P
4 years ago
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Anton987654321Contributor I
asked in Home theater
Beam making a high pitched hum when power is switched off.

Hi all, my Sonos Beam is making an annoying high pitched humming sound when switched off. It is not constant but almost on rotation with the hum lasting between five and ten seconds followed by silence for five to ten seconds and repeats. The Beam is in our bedroom so particularly annoying as last through the night. We have tried switching off and resetting but to no avail. Any help appreciated, thanks Anthony 

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Simon B
4 years ago
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BrodoContributor I
asked in Home theater
Left surround disconnecting when phone connects to 5g wifi network.

Oddly enough, either the sub or left surround disconnects when my phone running the sonos app connects to the 5g wifi network instead of the 2g one. Anyone faced something like this before? Would really like to be able to use my 5g wifi lol.

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Rowena B.
4 years ago
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hunteroContributor I
asked in Home theater
Sonos ARC surround system without WIFI

Hi Sonos community I have a poor/zero wifi connection in my room and wanted to connect with a wired system. Pleast let me know if this is a possible set up for the Sonos Arc surround package. The situation is: I have a wired ethernet connection/port into my room from the router in the main house. Plan:Convert this singe ethernet port into multiple ports with a switch e.g. TP link TL-SG105Sonos ARC connected via ethernet to swtich, and ARC HDMI To TV Hisense N7 series (which is also connected to router via the switch)Connect Sonos Sub and SL One to Sonos ARC network WITHOUT wifiPlay TV with this Sonos surround system  I understand i wont be able to control Sonos wireless e.g. on mobile app for music purposes which is fine as this is temporary until i move into a home with better wireless setup.  A wifi range extender wont work for my room.Looked into a mesh network but my room almost gets almost zero wireless connectivity so not sure if this will work. Spoke to someone about another wir

24241
106rallye
4 years ago
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KradTrixveraContributor I
asked in Home theater
Sonos going in and out during videoplay

Sonos arc been having problems just recently. It would skip every minute or so with a silence and have the sound back on again. It’s very frustrating. I’ve changed channel and submitted a diagnosis. Number is 326850152. Please someone help resolve this issue. 

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controlav
4 years ago
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benjaminbeaudetContributor I
asked in Home theater
Connecter un système surround Arc avec une platine vinyle Project T1.

Bonjour, Est-il possible de connecter une platine Vinyle sur le pack surround Arc ou doit-on obligatoirement disposer d’un sonos 5 ?Merci

3892
Airgetlam
4 years ago
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TheRealMamilContributor I
posted in Home theater
Sonos beam and Surround One PS4 Audio Sync (philips 4k tv)

Was having a seemingly common issue with my newly acquired Sonos Beam/ One surround setup. the Audio was out of Sync but I couldn’t push it in the right direction via the app. After doing lots of reading on reddit and the support groups here I tried the following tweaks.I switched out the HDMI from the TV out and used Optical - noticed a crisper wider sound but lip sync not improved.I then removed the PlayStation VR setup attached to PS4 Pro.This solved the problem straight away. Sound locked via PS4 now.Bit annoying I will have to plumb it back in every time we want to use VR but its not our go to so I’d rather have Lip sync on and better sound anytime. A lot of grumpiness about Sonos when I think for the most part its add on kit that causes the issues   

2927
W
4 years ago
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NothingtoseehereContributor I
asked in Home theater
Sonos 5 and One SL became unpaired.

I had my Sonos Play 5 paired with my One SL and it worked perfectly for maybe a month. Suddenly a few days ago, they showed unpaired and I tried to go into settings to do stereo pair again and it says I need to have 2 compatible products set up to create a stereo pair. I wouldn’t have purchased the One SL if I knew they would make it not compatible in a pair.  How do I fix this?

2016
Paul A
4 years ago
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Bheam05Contributor I
asked in Home theater
Sonos One SL's won't connect as surrounds..

I had to disconnect my surrounds after the left one stopped working. I am trying to reconnect them and I got both of them to start flashing green. The app senses both of them when attempting to set them up individually, but I get an error every time I try to set them up as surrounds. Not sure what to do here and this is quite annoying.

8152
Paul A
4 years ago
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Manny1966Contributor I
asked in Home theater
Sonos Arc and Sky Q.

How do i set up the arc with a sky q box ?

5214
controlav
4 years ago
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maxallContributor I
asked in Home theater
Plus de voyant sur Sub (gen2)

Bonjour,Mon caisson de basse Sub ne s’allume plus ..est ce qu’il y a un fusible..??D’autres ont ils eu ce probleme…?

2903
Ken_Griffiths
4 years ago
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Paris_Not_The_CityContributor I
asked in Home theater
no sound from surround speakers one sl.

I have been Running a beam on my tv via HDMI ARC for about a year now with no problems. Today i bought 2 one sl's tot complement the beam. First i had problems tot connect them as stereo Pairs tot the beam. This was because i wired the beam with An ethernet cable to the router and my one sl's we're connected by wifi. I connected everything tot the wifi and the setup completed. But there is no sound comming from the speakers. I also set my wifi  to 2.4ghz

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P
4 years ago
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RonCranhamContributor I
asked in Home theater
Sonos Sub.

Sonos sub isn’t working properly with my sonos beam. Was working fine now it keeps flashing white and coming on and off. I tried a diagnostic 2104799934

1015
R
4 years ago
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Julesm72Contributor I
asked in Home theater
Arc set up not working

Hi I have bought an Arc and downloaded the app and set up was going well. I have plugged in the HDMI cable to the HDMI Arc on the TV and change the sound settings on the TV to the Arc but it would connect during set up and states not connected. I am stuck and can’t go any further and left with no sound! It’s driving me mad.thanks

11862
J
4 years ago
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norm13Contributor II
asked in Home theater
wireless vs wired.

I originally wanted to ask why i’m not seeing any sonos clients on my unifi network when i have 7 speakers around the house with only one being hardwired.. a playbar. then i found this article:  https://support.sonos.com/s/article/3235?language=en_US My playbar is hardwired and everything else is not.  So now my question is more about efficiency and equipment life.  I have a strong wireless network and can serve all the speakers no problem entirely wirelessly.  considering how much i paid for these speakers am i better off pushing the access points more?  Or are these speakers expected to last the same amount of time as a quasi hardwired mesh? lastly, everything works great.  sounds great.  i love it.  every day.  i’m not really looking for trouble.  but i’d rather replace an access point down the road than a playbar.  Any thoughts?  

57713
N
4 years ago
A
Ash2stroke1980Contributor I
asked in Home theater
Sonos Arc not showing in system on S2 12.1 app

I've just downloaded 12.1 on the s2 app. Once completed my sound stopped through arc gen 3 sub and both rear play 1 speakers. I factory reset all speakers but when I try and reconnect the arc, it says its done but doesn't show in my system. I turned WiFi off and on also. Plus the arc is wired not wifi Any suggestions as I'm at my witts end 🤬 Thanks all

6322
Airgetlam
4 years ago
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tonyfromAustraliaContributor I
asked in Home theater
Can't connect Sonos Arc via Sonos S2.

Can’t connect Sonos arc, September 27.I just bought a new Sonos arc, trying to connect it to my Wi-Fi (2.4grr).  I understand the previous installation instructions for Sonos arc assumed the app would know it had an Arc.But the current app and instructions don’t to do that  so, from the Sonos app S to version on my iPhone, I sign in, but then the app (when I identify I want to set up a new system)does not go to “connect speakers” but instead goes hunting for Sonos components and cannot find the Sonos arc.  Even when I push in the button at the back it won’t find the Sonos arc.

16245
Paul A
4 years ago
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Kristian_5Avid Contributor I
asked in Home theater
Can Xbox One output Dolby Digital Plus over HDMI Arc?

Hi I had the Arc delivered today and went about setting it up. When it comes to choosing the Dolby output on the Xbox I have Dolby Digital or Dolby Atmos. Atmos can’t detect that it’s connected to a suitable receiver which makes sense because my Samsung tv only has arc and not e-arc. That only leaves me with dolby digital which doesn’t carry lossy atmos. It gives me 5.1. Tested with La La Land 4k on atmos soundtrack. TV supports Dolby digital plus which is greyed out when playing. Thanks 

11752
Airgetlam
4 years ago
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