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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 6,274 Topics
  • 32,194 Replies
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GuitarSuperstar
answered this question

Home Theater Speaker Layouts

You can only add two surround speakers to a Sonos home theater setup. I would use the Era 300s as surrounds with the Arc and use the One SLs...
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GuitarSuperstar
answered this question

Maximum amount of speakers supported in a surround sound setup for Home...

You can add up to two Subs (one must be a Gen 3) and two surround speakers to a Sonos home theater setup. So if you want to use the Era 300s...
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6274 Topics
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MuggsContributor I
asked in Home theater
Beam + Sub + 2 One SL not connecting

Hello! Beam is not connecting with Sub and 2 surround's One SL. When I reset system and put 2 One Sl and Sub in another room it’s ok (2 One Sl stereo + sub) But then i’m trying to connect Beam + Sub or Beam + surround's One Sl there is problem with connecting, try one more and more, but it is not help. then It looks like Lounge Beam (+?) 

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M
3 years ago
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parretfrContributor I
asked in Home theater
connect tv hdmi arc output to playbar optical input through sonos hdmi optical adapter

Hello. My question is about the possibility to connect the optical input of my Playbar to the hdmi arc output of my TV through the sonos adapter. it’s clear form thec spec that the adapter is to connect optical on tv to hdmi on new sonos products, but I would know if is possible the opposite (connect optical on sonos playbar to hdmi arc on tv). Thank’s a lot 

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melvimbe
3 years ago
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MuggsContributor I
posted in Home theater
Beam + Sub + One SL not working

Hello! Beam is not connecting with Sub and 2 surround's One SL. When I reset system and put 2 One Sl and Sub in another room it’s ok (2 One Sl stereo + sub) But then i’m trying to connect Beam + Sub or Beam + surround's One Sl there is problem with connecting, try one more and more, but it is not help. then It looks like Lounge Beam (+?) 

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Corry P
3 years ago
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palenghContributor I
asked in Home theater
Cannot connect Sub to Beam

@Sonos: Please refer to diagnostic 1741523771.I cannot add my Sub to the Beam. It has been added before, but now I needed to reconnect it.The sub shows up in the iOS app, and when asked if I want to connect the sub to an existing sepaaker I choose my Beam. Then it does it's thing, and terminates with an error telling “something went wrong”. I then did a factory reset on the Sub - same result, twice. The assigned room shows the Beam, and the ability to “remove Sub “.I can also see in my router, and the “About my Sonos” that the Sub has been assigned an IP, and those match both in the router and in the Sonos APP.Still no sound from my Sub, though ;-)

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Xander P
3 years ago
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DiegoguirllContributor I
asked in Home theater
Problem with my sub 3gen configuration

Hi, I have a SONOS beam, 2 One SL and sub 3 gen, and I have a very recurring problem, my sub is misconfigured and it costs me a lot to reconfigure it from the app.  I do not know what the problem is for which it is deconfigured and neither because it costs me so much to add it again I have a Google nest wifi.  could someone help me please

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buzz
3 years ago
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RonEdenAvid Contributor I
posted in Home theater
speakers not synced after electricity cuts

Hi all.  Recently, we had several power cuts at our home. I noticed that after every power cut, a pair of SL one are not re-syncing. After every power cut, I have to unplug and plung them both, for them to re-sync.  I have another SL one and a 5 and all are re-syncing w/o any issues after every power cut.  Any advice on why this is happening and how to fix it? Thank you.  Ron. 

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buzz
3 years ago
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rlesperanceAvid Contributor III
posted in Home theater
Multi-media room ...

 Hello, We have a multi-media room of 22' x 25' with cathedral ceilings (45 degree ceiling toping at 20').   We have a LG CX77 tv set.  As for speakers, we have 2 back speakers inserted in the sloped ceiling (±11' high).  We also have a Sonos Arc.  We will be buying a Sonos Subwoofer and would like to complete the set will 2 more front speakers. What would you suggest for the 2 front speakers ?Do you have any other recommandation for our media system ? Thanks in advance.   

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Airgetlam
3 years ago
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RTBurnContributor I
asked in Home theater
Sonos Arc stopped working with LG Oled CX 77 inch

My Sonos Arc suddenly stopped working with my LG OLED CX 77” TV. Both are brand new and had been working perfectly for 8 months. I got a new and slightly nicer LG OLED TV for a different room and another Arc. The issue is something with the 77” TV. Anyone else have this issue?  

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3 years ago
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johnnyd777Contributor I
asked in Home theater
Lost Sub connection when upgrading app to Version 13.4

Hi everyone!  First time having trouble with my system.  I have 2 play One’s a play 3, a sound bar, sub, boost and Ikea speaker.  Everything works EXCEPT my sub.  It happened right after the update.  I cannot even add the sub connected directly into the router.  The app finds my sub and tries to add it but fails.   Any thoughts? 

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buzz
3 years ago
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MikeC963Contributor I
posted in Home theater
Is calibration really necessary for a standalone Beam?

Seeing as how I must borrow an iPhone from someone, I was wondering if it is even worth calibrating a Beam. I don’t have a sub or surrounds and I am not planning on getting any. Looks like the app can set treble, bass and balance, so I am not sure how much of a change could actually be expected.

23410
Airgetlam
3 years ago
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francescouvContributor I
asked in Home theater
Using a Sonos Soundbar (Beam) with Projector and Fire Stick TV

I am writing this question because I do not know if this setup would work. I would like to send the video signal from the Fire Stick TV (netflix content) to an HDMI to Optical Extrator and forward it to my projector (BenQ TH585) through the HDMI OUT. For the audio I would use the Optical Output from the extractor and connect it to my Sonos Beam. I would appreciate if someone could confirm if this setup would work.Thanks in advance! 

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Ken_Griffiths
3 years ago
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VatertimeContributor I
posted in Home theater
sonos arc 2021 crackle

Playing atmos movies from streaming services like netflix works fine even when loud. But when i play atmos dvds from my samsung dvd player there is an audible crackling sound thats associated to more bass heavy scenes no matter what volume it is set to. Primarily the transfomers age of darkness blu ray is one of the worst. It only occurs during atmos. If i change the dvd players ouput to regular 5.1 it no longer occurs. Any ideas whats wrong? Ive got the most up to date firmwares and highest hdmi versions needed.

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O
3 years ago
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GuveContributor I
asked in Home theater
Alarm turns on but another speaker turns on too

Hi,I have an issue with my alram. My alarm is set up to turn itself on every morning on Sonos in my bedroom only and works as it should every morning. That is not the problem. The problem arises when my girlfried turns off the music on our downstair speaker (Beam) on her Sonos app before going to bed. The next morning, the alarm turns itself on in the bedroom as expected but the downstair speaker starts playing the music (Spotify) we were listening too last night. it plays the same song we were listening too the day before. Do you have any idea to stop this bug?

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G
3 years ago
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StahlwalkerContributor I
asked in Home theater
Sonos Arc and Apple TV 4k audio drop issues

I’ve had my Sonos Arc for 2 months now and just this past week it started dropping the audio on apps like Netflix, Hulu and HBO Max in my Apple 4k TV. For example the audio will play and then after the ad in Hulu when it comes back to the show the audio is gone. I don’t know why this just started up. I have a new tv Samsung QLED to go along with the new Sonos Arc, I’ve tested another Apple TV 4k device and had the same issues. Steps i’ve tried -Factory reset of apple deviceSwapped devices, issue on bothChanged audio on Samsung TV to Pass-throughChanged HDMI-eArcMode from Auto to Off Unplugged and plugged everything back inOriginally thought this was an apple issue but since it’s happening on 2 devices seems to be a Sonos or Samsung issue. 

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S
3 years ago
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rreuversContributor II
asked in Home theater
Sonos Beam and Netgear Orbi

Used to work perfectly but has suddenly stopped, no sound coming from TV through BeamConnected to ARC out of TVNew Samsung TV (Q70 series). Doesn’t give the option to select “Receiver”TV is displaying the Sonos screen saver All firmware and software updatedTried multiple HDMI cablesTried to hard wire beam and through WiFiBeam is on app and can play music from app through it

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106rallye
3 years ago
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butters7388Contributor I
asked in Home theater
Sonos Sub Power Cable

My Sub Gen 2 is no longer powering up. In order to trouble shoot I want to try another cable.Without purchasing a $40 cable from Sonos, is there any other cables I could try, from another appliance/device for example, or maybe a cheap replacement from Bunnings/Outlet store? 

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B
3 years ago
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Mark DavisContributor I
posted in Home theater
Sonos Arc extra HDMI

Apologies if this is a dumb question but I have four HDMI devices and my TV has only 4 HDMI ports.  If I use the eARC HDMI port on my TV for the Sonos Arc I’m stuck with only 3 HDMI ports for my devices, correct?  Are there any good solutions for this other than an HDMI switch?  

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G
3 years ago
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rvwaylenContributor I
asked in Home theater
Connecting Sonos Arc soundbar to Foxtel IQ3

Looking for suggestions as to how Foxtel box is connected to the sound bar. Currently have digital audio output from TVto an AV receiver home theatre system. TV has an ARC HDMI input so TV should be ok.

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R
3 years ago
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Gems IIContributor I
asked in Home theater
Sonos Beam Can't Adjust Volume With Samsung TV

Hello, I would like to know if this problem has happened to anyone else in this community, i have been trying to connect a sonos beam to a samsung tv using the ARC port on the TV, i can even see the sonos beam being recognised by the tv, only problem is using the samsung remote i am unable to adjust the volume, the tv is using the anynet+ system and anytime i try to put the volume up or down on the bottom of the tv it says “Anynet+ Sonos Beam” followed by five or so dots almost like its loading and after that either a + or - depending on if im trying to turn up or down the volume. But unlike the other samsung TV using a Sonos Beam this one doesn't give a number between 1 and 100 to indicate how loud it is, simply a + or - but either case no sound is playing. I think the problem is coming from the Anynet+ but i am unable to find out in the settings what's wrong. (also posting this thread in the samsung support center)

35183
Corry P
3 years ago
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WhmiceContributor I
asked in Home theater
TV sharing and smartness

Hello,Before buying my first smart speakers, a couple of questions.I plan to have a beam connected to an android TV (via optical) and symphonisks around the house1. Will i be able to listen to the TV via the other speakers?2.Can I listen to the tv without taking out my smartphone?3.If I turn on the TV while the beam is streaming music, will the TV take over automaticallThanks

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106rallye
3 years ago
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K YAvid Contributor I
asked in Home theater
Sonos Arc, Tidal and Atmos

Hi all,It was not clear from the previous post (https://en.community.sonos.com/music-services-and-sources-228994/sonos-arc-and-tidal-atmos-6842179), or whether there has been an update ever since, but I have a Sonos Arc and a relatively old TV which has ARC but does not seem to allow pass through of Atmos (based on my testing with Netflix). I was wondering must my TV have an eARC or that I purchase something like a HDFury Arcana to experience Atmos from Tidal? Thank you.   

6684
G
3 years ago
pwain
pwainTrending Lyricist I
asked in Home theater
Sonos Arc sound is buggy combined with Philips OLED806

Well I've done some testing for the last week and came to the conclusion that the sound of the Sonos Arc with a Philips OLED806 is very buggy. Let me describe mine setup...The Philips TV is connected to a Sonos ARC. For most of mine streaming services I use an Apple TV. I prefer this user interface and the smoothness instead of the built in Android apps. I've noticed that the standard setting for eARC on this television is off. But to get Dolby Atmos on the Apple TV this has to be switched to AUTO. Also the sound output is set to 'Multichannel (bypass)'. I have to do this because otherwise I have some lip-sync problems with mine Cable decoder (Telenet) and the Sonos Arc.So far so good. Dolby Atmos is working on the Sonos Arc with the Apple TV, Xbox,... and there are no lip sync problems at all.However after a while you just can loose the sound on the Sonos Arc. This happens frequently when switching sources. Whatever you do nothing will works. The only thing to get the sound back worki

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pwain
3 years ago
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Alejandro RuizContributor I
asked in Home theater
Samsung Series : UN50MU6103 unable to activate Dolby Digital+ with Sonos arc

Hi there!,I need assistance here guys, I got a Sonos Arc recently and I am very excited using it, even though I have an issue as below :Since I have a Smart TV Samsung Series : UN50MU6103, it supports Dolby Digital and Dolby Digital+ (as far as I know, if Dolby Digital+ is activated on the TV settings you can play Dolby Atmos on the Sonos Arc see below description :  My set up is : Sonos Arc plugged on HDMI ARC port on TV and Xbox series S plugged in other HDMI port on the TV also, and my question here is, why on the TV Audio settings I cannot activate Dolby Digital+? On below image you can see that there is only Dolby Digital and PCM audio activated, but not Dolby Digital+  TV Audio SettingsAll this is due to I want to activate Dolby Atmos on Xbox and all possible streaming applications,Please, If I wasn't clear enough let me know, I hope you can help me,Regards! 

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3 years ago
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mattc1971Contributor I
asked in Home theater
Sub drops off the network and then adding it again is a nightmare

Hi there.  My sub keeps losing connection and dropping off my home network.  Then trying to add it again is a trial.  This happens about once a week...I can hear the speaker blip every now and then as I guess it tries to hit the network? The Sonos app never finds the sub.   I always have to factory reset. A factory reset generally allows the app to find the sub and it can join a room but then…. It pretty much always fails to join the BeamHave tried:rebooting Sonos app Updating Sonos app turning off ‘Private Address’ on the wifi Rebooting all Sonos devices Rebooting Router (and mesh devices)it takes multiple, multiple attempts to get the thing set up - one attempt will suddenly ‘succeed’SetupS2 Sub and Beam.Home network is strong (200Mbps).  Google Home mesh network to extend coverage with a Home device sat right next to the speakers.Anyone got any ideas?

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Corry P
3 years ago
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nuGeorgeContributor I
asked in Home theater
Sub and Surrounds won't connect to network

I’ve switched to a new Fortinet network (Forti Access Point and Fortigate as my router) and I haven’t been able to reconnect my Sonos surround system onto this new network… The ARC gets on no problem, however when I try to connect any of the surrounds or the Sub to the ARC then it just fails. I’ve tried using only 2.4ghz band on the new wifi however it’s still having issues. The ARC is connected via wireless not ethernet.Is there a particular setting I should be looking at in the wireless configuration that might be causing the Sonos issues? These things are so frustratingly finicky and just don’t seem to work well and it’s ridiculous that they don’t support 5ghz. I can add the surround SL speakers individually to their own room however if I try connect them to the ARC it fails… I’ve also tried connecting the ARC via ethernet yet this still happens. “There was a problem adding your surrounds. Check network connection and make sure your products are powered on.” Diagnostic number: 19650

6974
Corry P
3 years ago
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