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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

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GuitarSuperstar
answered this question

Home Theater Speaker Layouts

You can only add two surround speakers to a Sonos home theater setup. I would use the Era 300s as surrounds with the Arc and use the One SLs...
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GuitarSuperstar
answered this question

Maximum amount of speakers supported in a surround sound setup for Home...

You can add up to two Subs (one must be a Gen 3) and two surround speakers to a Sonos home theater setup. So if you want to use the Era 300s...
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6884 Topics
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PUXRContributor I
asked in Home theater
why wont my tv play through sonos one sl speakers?

I have the Sonos arc working great for both music and tv. The Sonos one sls play through music in surround just fine, but I can’t seem to get tv sound to play to speakers, it only comes through soundbar. I have tried to add them as surround. any advice or tips?

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alex.makaContributor I
posted in Home theater
Quels branchement pour : TV LG + Sonos Arc et Sub + Apple TV + Philips Hue Sync Box ?

Bonjour à tous, Description Installation :TV LG OLED65CX6LA (eArc) - Sonos Arc + Sub 3e génération - Apple TV 4K - Philips Hue Sync Box (V2) pour adaptation TV Ambilight. Actuellement niveau branchement :Port HDMI 2 (eArc) de la TV relié en direct à la Sonos ArcPort HDMI 1 de la TV branché en direct sur le OUT de la Philips Hue Sync BoxApple TV branchée au HDMI 2 de la Philips Hue Sync BoxTout fonctionne correctement : les films Netflix ou Disney Plus Atmos sortent en PCM multicanal Dolby 5.1 et la musique via Apple Music en Atmos (vérification via appli Sonos) - d’ailleurs pourquoi la musique est affichée en Atmos et pas les films ? Mais je pensais qu’il serait possible de faire ça :Port HDMI 2 (eArc) de la TV vers le OUT de la Philips Hue Sync Boxpuis Apple TV sur HDMI 2 et Sonos sur HDMI 4 de la Philips Hue Sync Box Mais dans cette config le son sort en stéréo Avez vous des conseils à me donner concernant mes branchements ? Merci d’avance. Alex 

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Ken_Griffiths
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ITCAvid Contributor I
asked in Home theater
ray sound bar

Hi brought myself a ray works straight out of the box via the optical cable . my question is I’ve added to my app it’s found it but for some reason it’s not visible on the app I’ve tried switching it off then on but it’s not there I wanted to link it up to other speakers .can you do this with the ray ? that’s my next question can 2 play ones connect when listening to tv or not ? 

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Ken_Griffiths
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6twentyContributor I
asked in Home theater
AirPlay 2 works for exactly 1 hour and then disconnects - anyone else? (Sonos Arc)

I noticed that when playing music over AirPlay 2, the connection would frequently disconnect. So I started timing it from the moment it connects to the moment it disconnects, and found it to be consistently 1 hour exactly.Has anyone else experienced this? Any ideas what might be causing it?I strongly doubt that it’s due to wifi connectivity issues, because:it’s so consistent, and such a neat length of time, that it can’t be coincidence I have very few other devices on the 2.4ghz network (everything else is on 5ghz), so it’s not a crowded network, and the Arc has direct line of sight to the wifi routerThe only other info I’ve found on the internet is this ancient post from 2014: https://discussions.apple.com/thread/6138924. The only comment on that post suggests checking the router’s DHCP lease, but mine’s set to 10 days - not 1 hour.I also have a HomePod Mini in another room which I also AirPlay to from the same device (MacBook Pro 2019), and have never had it disconnect on me in the m

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Ptj67Contributor I
asked in Home theater
sky Glass

As anyone successfully connected Sky Glass eArc to the optical input on a PlayBase. Ive tried an audio extractor and have had no luck

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Codeman88Contributor I
posted in Home theater
Samsung Q90T + Sonos ARC sound cutting out

I have a Samsung Q90T + Sonos ARC where the sound consistently cuts out while watching shows and movies. TV is up to date as well as Sonos Software. Using an Apple TV 4K. I’ve replaced the HDMI cables. I haven’t been able to get this corrected through Sonos or by searching the web or this community. Does anyone have any suggestions?

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JkrekelsContributor I
asked in Home theater
sonos home cinema not completely working on Samsung tv

Hey guys Today I bought a new tv, a Samsung Neo QLED 65QN92A. Before I had a Philips tv, and on it, I connected my Arc, sub and could use the 2 one SL to make a home cinema. On the Philips, I used a HDMI from the arc to the tv. Today I tried installing the Sonos system on the Samsung. The arc is again connected to the (e-)arc HDMI port. The settings are also set to use the arc port.The problem is that the Samsung tv only uses the arc and sub to produce the noise. The 2 one SLs I have to create the surround effect, are on, are connected, but don't make any sound. I have tried to remove and reinstall the whole Sonos system, it works completely when I use Spotify, but still not for the tv.I tried the typical unplug and replug the HDMI port.I reconnected the tv in the Sonos app, but in the app it only asks for the arc to connect.The 2 one SLs are, just like the sub and arc, part of my system according to the Sonos app. Edit: after using YouTube on the tv, the one SLs do work with the other

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globalgoldsteinContributor I
posted in Home theater
Sonos Ray Doesnt find Ikea Symfonisk surrounds

Hi, I have set up a Sonos Ray and two Ikea Symfpnisk rear speakers.  All three work for music.  When I try to add The surround, the app say that "two compatible speakers are required" but can't find them. Please help.  Thanks 

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jphknoxContributor I
asked in Home theater
Caught in a network update loop

Hey all,I installed two Sonos Ray sound bars on a wifi network named Pace generated by my cable modem. All was working great. Later I installed a mesh wifi network with the name Air, and connected my iPhone to it. When I open the Sonos 2 app, I get the alert of a network issue and tap “let’s fix it.” The next screen says “Your mobile device is connected to Air. Let’s update your Sonos devices to connect to it” (or something similar. So I follow the prompts, but during the process the status keeps saying “Connecting Ray to Pace.” So the app knows the Rays aren’t on Air, the same network my phone is on, and suggests that I change the Rays to connect to Air, but then it during the process it always reconnects to Pace. Any advice on how to fix this? I’ve followed the steps in the support articles and app prompts exactly, and I can’t seem to get the Rays to switch to Air. Thanks!

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LMrcpa123Avid Contributor II
posted in Home theater
surround sound echo xbox series x dolby armos

I have this problem while in Dolby atmos mode on Xbox series x with Sonos one sl Passthrough is on on the Xbox. 

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will_26Avid Contributor I
asked in Home theater
best set up

I have a Sony Bravia tvsonos arcsky Q boxwhats the best way to set it up, I have eArc on the tv too

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IdeoDLawContributor I
posted in Home theater
Best Settings for ARC + LGC9 & PS5

Hey, I wanted to ask you guys what settings you use.I'm wondering how I can get the best sound experience out of my setup consisting of ARC, SUB & 2 ONE SL, PS5 and LG C9Kind regards

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AZ_Kohler
AZ_KohlerContributor II
posted in Home theater
Sonos Arc

Can the clarity update be replaced. WTH why? 

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PacManicContributor I
asked in Home theater
Set up Ray without TV

Can you set up a Ray as a wifi speaker only?So skip the steps in set up to connect the Optical cable to the TV.A Ray would fit on top of my fridge as a great kitchen stereo system :)Thanks.

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Maciej_BrandtContributor I
asked in Home theater
Beam 2 + Ikea Symfonisk unable to pair

Hello, I got huge problem with pair my Ikea Symfonisk to my Beam 2. I already tried to restart my router and both Sonos devices but nothing changes. From Beam options I can use option to add new device but somehow nothing shows here as avaiable option to pair. Both devices are under one wifi network. Any clue how i can fix this ? Oh and i got only one Symfonisk gen 2 right now but I assumed that this would not be a problem ? Also when i connected one speeker and adding second one to the same room then somehow Sonos app create second room (same name with added number) instead of just add speaker to existing room.My diagnossis number 499631236 

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Mike HaContributor I
asked in Home theater
intermittlently loosing sub

I had my arc and sub paired and working good. But seems after i unplugged and moved both, the sub pairs with the arc but then while using the subs comes and goes. I’ve unplugged, removed and reinstalled  etc.  can’t figure it out. Any ideas?  Sub and arc are literally within 5 unblocked feet of each other.  I’ve reset both speakers and all components of the internet - router and wifi. 

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James L.
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bicsterTrending Lyricist I
posted in Home theater
Trueplay problem since update to 14.12

I have the arc, sub (gen 2) and 2x Ones in the rear. I recently received the notification that my trueplay configuration had been reset as part of an update….super annoying.Anyway, when I try and retune the system I receive and error before it even starts (see below). I’m using iOS.This happens before the first part of the process, and I can’t seem to figure out why. When I cancel and try again I always get the same error.Has anyone else seen this issue and been able to resolve?   

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vicleitchContributor I
asked in Home theater
Sonos surround stopped working

I have had Sonos Beam plus 2 One SLs setup and working for a few months now and it was working beautifully playing music and TV. However it has suddenly stopped playing any sound through the surround speakers. The strange thing is I can control the volume from the Beam using the touch controls of the One SL but no sound comes out of them. I have checked everything and have even reset everything and set it all up again but issue persists.I can remove the surrounds and add them as a separate stereo pair and the play music fine - just not when as surrounds. If I remove them and try and re-add them I get an Oops! message after quite a long time trying. If I then cancel the setup the surrounds seem to have been added but again, they don’t emit any sound.Really confused as my system was working fine.Any help greatly appreciated. 

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Bobo75Contributor I
posted in Home theater
arc and reciever

Just picked up new Sony Tv that has only 2 2.1 Hdmi ports and one of those is for the earc so it only leaves me one 2.1 for everything else… if I got a AV receiver and basically used it as a switcher would that work ? So plug in all my systems into the receiver then plug the receiver into the 2.1 port and then plug Sonos arc into the Earc slot … would that work ?

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timmehTrending Lyricist I
posted in Home theater
update failed. no sound

I just updated to the latest firmware and after ‘finishing up’ the system failed to complete the update and notified me that I hadn’t worked.I assumed it would have defaulted back to the most recent working setup but it hasn’t - it says that there are no updates available.the system doesn’t work and no sound coming out of speakers.What do I do now? I didn’t pay nearly £2000 for this setup to have to deal with this nonsense. After reading about the other issues people have had Sonos is really losing its shine. Unprofessional.

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TullochContributor I
asked in Home theater
Distorted dialogue through Beam 2

Hi there, I recently purchased a Beam Gen 2 which I use to listen to the TV and music streaming apps, I do not have a sub or surrounds. I use a Foxtel iQ4 box which connects to the TV via an HDMI cable and can transmit Dolby 5.1, 2.0 or PCM which I then port directly to the Beam through the HDMI-ARC output port on my Sony TV. I use the TV’s “Pass through” mode which does no decoding of the audio signal, otherwise I get lip synch issues with the audio (the sound is delayed). I have the ability to output compressed audio from the TV to the Beam without modification, or convert it to PCM if I choose.I have noticed that when watching the TV in Dolby Digital 5.1 or 2.0 mode, some lower frequencies that are especially associated with male voices are significantly distorted even at low volumes. This is repeatable and removable by changing the output to PCM audio (but then the sound quality is noticeably inferior). Various scenes in Apollo 13 (such as the CO2 scrubber scene) and the local news

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GaryGorillaEnthusiast I
asked in Home theater
why has trueplay gone after latest update?

So I have an arc, sub and 2 ones. I did the latest update and trueplay has vanished altogether, not even greyed out.I dont own any apple products and had to borrow one when I got the system to initially do TruePlay. Am I going to have to borrow another Apple product again or is there a fix coming?

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loobar23Avid Contributor I
asked in Home theater
Panasonic TX-65JZ1500 and Arc Audio Drop

I’ve had a new Panasonic TV for two weeks. Connected to Arc via eARC using certified HDMI cables. The Sonos room comprises the Arc, wired to router, a Sub (wireless) and two wireless play 1s. There is an annoying issue where the audio drops on the Arc for about five to ten seconds intermittently. It happens once per day, though for the first time it happened twice yesterday, within 30 mins of each other. This is mostly when watching live TV. As it is only once per day, it is quite hard to replicate and test on orther sources (apps on TV, NVidia etc.).This issue did not happen on the replaced TV; one of the reasons for the new TV was to utilise eARC.Any ideas? If a Sonos tech is available, the diag is 808361536.

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Ken_Griffiths
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Panicos70Contributor I
asked in Home theater
synfonisk not appearing in system when added

Hii recently got a couple of symfonisk lamps to provide surround sound to the beam I have. On first install a couple of yesterday, everything went great and I was super pleased 👍🏼 today when I logged into the Sonia app on iOS everything had disappeared. Anyway reset the app and added the bean back following the unplug approach the app steps you through. Perfect.  Then I went to add the syfonisk lamp. I hard rest the synfonisk lamp and re added from scratch. It says it’s added successfully but it refuses to show within the system so I can’t create surround sound.  I tried the same with the other lamp and the same thing has happened. It mentions unplugging them and plugging them back in again but that doesn’t help. 😢 Any help would be greatly appreciated.  Thank you 😊 

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DerJensContributor I
asked in Home theater
Latest Sonos Beam upgrade makes Mixcloud unstable?

I have listened to Mixcloud on my Sonos Beam almost daily for the last 4 months or so. Yesterday I upgraded the Sonos Beam. Now Mixcloud rarely plays then quickly dies, and I am getting a slew of errors with the iOS app and macOS app.“An error occurred while adding track to the queue (701)” Unable to access the Sonos Beam at all from the iOS app. If I do get Mixcloud to play, it plays 2-20 minutes of a show, then skips to the next, within 1 minutes skips and finally gives up. After this Sonos is fully unresponsive. I trieda factory reset of the Sonos Beam. No difference. Checked the Sonos music service status page. All reported well.  Killed and restarted the iOS app. Sometimes it doesn’t even find the Beam until I reboot the beam. The only thing that helps for a little while is powering the Beam down and powering it up again. But less than an hour later it exhibits the same issues. Networking is so flaky that sometimes it won’t even connect bluetooth. Please revert your changes. 

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