Home theater

Hi.  Hoping someone has come across the same problem and fixed it. Current set up is a sonos beam and two ones as rears. TV is an LG OLED 65 C1 and it’s all connected through eArc. Have an Xbox series X connected and recently added a Nintendo Switch to the set up which has caused some issues. At first thought it was an issue with the switch to the tv to the sinks but have noticed the issues is now coming up on the Xbox as well. Basically no sound and any attempt at turning it up comes up a symbol on the screen like it’s been muted. If I turn the tv off, restart the sonos and the stars align then it will start working for both consoles but it’s not full proof.  Anyone got any ideas how to fix?  Moderator Edit: Added “Nintendo” for clarity

Over the last year the Arc sometimes loses sound.  If I unplug the HDMI, sounds comes on the tv.  I have to unplug and reset the Arc to get it to working again.  Now this is happening atleast twice a week.  Anyone having this issue and a resolution?

We have our tv Woking with our ray sound bar but no sound via our speakers and sub.

I own a Beam, 2 x One’s and a mini-sub. Does anyone have a suggestion regarding using whether to position the One’s on either side of the Beam located in front immediately below the TV vs locating the One’s in back next to the couch as surrounds and using the Beam for all of the front sound projection?thanks n advance! 

I just got the Beam Gen 2 and it seems that i can’t use it properly with my Dune HD Pro Vision 4K Solo media player. The Vision 4K Solo has 3 HDMI ports at the rear, one input, and two output ones, one of which is for audio only. The thing is that i need the output HDMI to go to the LG TV so the only one i have left is the audio output HDMI and that is not compatible with the Beam Gen 2.I did enable ARC and CEC via the media player, nada.So basically since for some reason i don’t get Sonos didn’t put a 2nd HDMI onto the soundbar (input/output) i can’t have HD audio as output since i will need to use the HDMI to Optical adapter. Ideas anyone?Thank you.

Hello, I’m hoping you can provide me with a suggestion for how to make my projector play through my Sonos system. I don’t have a Sonos product that accepts audio in, but I want to make sure I purchase the correct Sonos product that will allow this to work. My projector does not have any audio output let alone an eARC output. Therefore, I have to use an HDMI spitter that separates the audio so that I can pull the audio from the streamed movie (usually through Chromecast) to a speaker that accepts audio in. But what I would like to do is be able to take that audio into some Sonos product and play it through all my Sonos speakers. Is that possible, and will I need the HDfury Arcana, eARC adapter to make that happen?Thank you for your help!

Helloi have just swapped out a SKY Q box for a freesat 4K box. Unfortunately, I only get stereo PCM now. Freesat say that surround is possible:Yes, our 4K TV Boxes are designed so that you can connect an audio device to your Set Top Box using your own optical cable.Connect one end of the optical cable to your audio device and plug the other end into the optical socket on the back of the Box.There is a setting on the box where you can select ‘surround’ for the optical connection.As this was a like for like swap I was hoping it would be straight forward.  I still get surround sound through Apple TV.  I have tried connecting the freesat box using:1 hdmi = works ok but only pcm stereo2 hdmi + beam optical adapter = no picture3 hdmi + beam optical adapter and another hdmi cable = as 14 hdmi and optical cable = as 1I have a Samsung tv with a connection hub (Samsung One Connect).  Devices connect

Hi, Is there a way to setup the sound bar with Apple TV without losing Dolby? Currently I have the Apple TV connected to tv through hdmi ARC then I have the Sonos going to the optical port tv. Everything seems to work but I hate to miss out on so much function by not having the Sonos sound bar go to the arc port. The Apple TV plays the video and then the sound goes to the bar through the optical port. Also, can I add more than 2 surround speakers? I want to have 4. I bought them but seems like they can’t be used or added.

Hello,I bought a Sonos Roam last year and loved it. Moved into a new apartment that came with a Sonos One SL and obviously trying to link them together. Me nor any of my roomates without Sonos devices have been able to login to the Sonos app and add my Sonos Roam to the SL’s system as a sub. We can all play independently to the SL or Roam from the Spotify app but we just cant login to play them together.When i delete  and reinstall the Sonos app I can login at first. Whether I press “Setup New System” or “Connect to Existing”, the only system on my mobile app is the SL. but my own Roam does not show on the mobile app at al (pre or post mobile login). When i login on online it says my only system is the Roam.Once I’ve already logged in, i press add sub/stereo pair it brings me to another login screen (i dont know why, I’m already logged in and it shows my acount details) but when i try to login from this screen it always fails!I also tried the d

I suddenly can not get ANY audio to play on Netflix. I’ve had the sound cutting out issue that many have discussed on her quite frequently and backing out of the app, moving around the on the remote a but, and going back into the app works. This time I have navigation sounds in Netflix when scrolling through the app, but as soon as I click play on a video, no sound! Not even the previews will play audio. I DO get audio if I switch the Audio Track to AD or Spanish. I’ve had nothing but problems with my Arcs integration to other devices. Asking Alexa to play music on it through Spotify results in choppy on and off starting of the same song over and over again. Won’t play 5.1 on anything via AppleTV. If I didn’t install these piles of garbage to my walls, they’d be replaced.

Was thinking about picking up the Ray. I currently have a Sonos amp, with Bronze Audio bookshelf speakers. The amp is connected to my TV via the hdmi arc. Will this set up get any benefit from the Ray?

 I have Beam and One x 2 for our living room TV, which already has a great sound. We are now thinking about buying Sub Mini but would like to try this first and perhaps comparing with Sub Gen 3.The question is “where can we try this setting in London ( as you don’t have a SONOS flagship shop)Many thanks, and I look forward to hearing from you. 

I can’t find anywhere on the bar where it says Beam1US1BLK or BEAM2US1BLK is there a place I can check with the SKU number? 

I Registered my Sub (Gen 2) on 9/30/22.  The Sub has worked great until I moved the location.  When I plugged it back in the sub will not turn on.  I have plugged the Sub into other outlets to verify the outlet has power.I do not see a reset button or switch of any kind.  Is there a reset button or on / off switch?Sub Serial - 949F3EA5358EE  

will the beam gen1 work with S2 app 

how do i get my sound bar connected to my account

We switched from a ZVOX SB500 to Sonos Beam.  We forgot what a great job ZVOX did controlling the volume of commercials.Sonos Beam does not, or I do not know how to turn on volume leveling.The wife wants me to dump the Sonos and put back the ZVOX.  Please help. Thanks, Vic  

Hi, I have a small dedicated basement movie room with a 65” screen wall mounted.  Room is 3m (10ft) x 4m (14ft) and we watch across the 3m, so quite close.I want to install the best possible Atmos experience from Sonos and love to listen loud.  What is the ideal set up for this room??

When connecting to a remote, Bluetooth speaker, I am having issues connecting back to my surroundsound

New User, New Beam Gen 2 hook up help.    There are so many threads and great info here on the forum and I have spent hours reading through them and thanks for all that post. I guess I'm a bit lost or confused somewhat on the set up so, perhaps you folks could chime in on our set up .   Here is how I have it set up as of yesterday:Nvidia Shield is connected to HDMI 3 to my LG Oled C2 TV.   I have the beam connected through the HDMI 2 Port ARC to the Sonos gen 2 HDMI port.   I do not have any Surround sound set up as yet, I will probably get a sub but for now I guess you can say all we have is the Sonos sound bar connected.  I was having a problem getting any sound at all so I contacted Sonos (great support) and we got the Beam working but I am not sure what audio I am actually getting  The LG is set to Sound HDMI to Wired external device.   The format that shows on the Beam is PCM 2.0 …. My content is a mixtures of content sent from the Shield that can be a numb

I replaced my 1st gen. Sonos Beam with a Sonos Arc.  I've read online and forum posts that suggest the Beam can be used as a "speaker," but those provided scant "how to" details.   I have Sonos products throughout my home and do not need another TV “soundbar.”Can someone please point me to a resource/link/thread that will explain how I can convert the Beam "soundbar" into a simple speaker that's NOT connected/associated/affiliated to/with a television set? I’m assuming I can do the set up using the Ethernet port, and, using the App, can then assign the Beam it to any room?It would also be interesting to hear what other applications users have found for their retired Beams--besides.selling them--additional speaker for existing set up? Independent speaker in another room? Cordially,Bill

I originally bought the Sonos Beam Gen 2, but found it too small for our living room. Returned it in favor of the Sonos Arc. The soundbar is connected to a Sony KD-65XH8096 over HDMI ARC (No eARC on this model).With both soundbars I’ve experienced intermittent audio dropouts. It’s not even a full second. But it’s very noticeable.Doing some googling, it seems this is a fairly common “Sony” problem. To test this, I hooked the Arc to my 32” Samsung Smart display. Samsung did not show any audio dropouts while I tried it, so I’m inclined to believe this is related to my TV and not the soundbar. The Samsung did however send audio as PCM, so there’s a bit of a difference there.Anyone got any tips on how I can be sure the issue is related to my TV and not the soundbar? 

Hello,I just added a Sub Mini to my Beam (gen2) + 2xOneSL setting.It seems Sub Mini has probem pairing a wireless Beam. The Sonos App shows connected but the Sub Mini dose not play any sound in a movie or a base-heavy music.I’ve tried some cases:Pairing Sub Mini to hard-wired Beam, w/ or w/o surroundings, Sub Mini works as normal. (Diagnostics 1176300266) Pairing Sub Mini to wireless Beam, w/ or w/o surroundings, Sub Mini plays no sound. (Diagnostics 1996661303) Pairing Sub Mini to stereo One SLs, Sub Mini works as normal. Switching Beam from hard-wired to wireless, after automatic reconnecting, Sub Mini plays no sound. Switching back Beam from wireless to hard-wired, after automatic reconnecting, Sub Mini plays no sound. Manually power on/off Sub Mini, after reconnecting, it works

I have introduced a Sonos One SL into the TV room grouped with a Beam. The Sonos One SL keeps cutting out with the TV (but seems fine just playing music Spotify). Wifi is super strong and its positioned close to Beam (which has no problems). I have performed all the recommended switch-offs, switch-ons, it’s unusable pls help!

Why can’t you use 2 sub mini’s in a system?  This seems a perfect solution…