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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 5,995 Topics
  • 30,557 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5995 Topics
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ampakineContributor I
asked in Home theater
Connecting second Arc

I’m about to receive a second Arc for the upstairs LG tv. I was wondering if I should connect the new Arc with ethernet, or will the existing Sonos net, based on the first Arc (which IS connected by ethernet, and it’s the only Sonos component connected with wire)  suffice? Is the direct ethernet connection for the second Arc required, redundant or harmful? BTW, I’ve had the first Arc (with a sub) for a month, and I feel like I’ve jumped generations of technology, absolutely love this system!Thanks!

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3 years ago
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ShugreContributor I
asked in Home theater
sub gen 3 works with SL but not with arc

I have an system arc + gen 3+ 2 sl that that have being working fine for almost 5 months. Some days ago the sub stop giving sound.  Restore sub and arc to factory settings,  reset app but with no luck.When I connect the SL with the sub,the gen3 works fine, the problem is when I try to connect with arc. In the app everything is connected but gen 3 doesn't respond ( for example in mute the light stays white instead of turning green).

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Corry P
3 years ago
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WestWordContributor I
asked in Home theater
Dialog drops in/out on my Beam

I have a brand new LG TV. And a brand new Beam. It’s hooked up through the ARC port on my TV. And the audio continually goes in and out. One sec, everything is fine. The next sec, the dialog is muffled and you can barely make it out. This happens whether I’m watching stuff through my cable box. Or streaming from apps on the TV. 

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Corry P
3 years ago
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BolanaiseContributor I
asked in Home theater
2 issues with Sonos and Google Assistant

I have a Sonos Arc and Sub (Gen 3) and have 2 issues related to these products.  The first issue has to do with the google assistant and asking the sonos arc to play music with Spotify.  Until recently it has worked fine however now I receive a response that says “Sorry, it looks like the sonos isn't available right now”.  I have done a full factory reset on both arc and sub, disconnected and reconnected my google assistant, unlinked and linked my Spotify account.  None of these has worked.The second issue I have is that while watching TV or listening to music, every so often the Sonos arc will dim the sound down to really low for about 3-5 seconds and then return the sound to normal.  It happens at different times as at first I thought there was something happening at a specific time like a notification but there is nothing consistent about it.Any help with any of these would be greatly appreciated!!!

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3 years ago
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Aaron 84Contributor I
asked in Home theater
sub connected but no sound

Hi, I have connected my sub in my lounge and it shows as Lounge + Sub (connected via Etherley as was struggling via wifi) however I'm not getting any sound even when I go to sub audio and slide all the way to the right 

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Corry P
3 years ago
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Dave658Contributor I
posted in Home theater
PC Dolby Atmos, loud electrical noise in surrounds

I have a PC with an Nvidia GTX 1060 hooked up to an LG CX conntected to my Sonos Arc SL, Sub Gen 3, and 2 One SLs hooked up as surrounds. I downloaded Dolby Access and was able to successfully see Dolby Atmos reflected in the Sonos app, however when I went to play non-Atmos  sound I had a loud buzz come out of the One SLs, this has happened a couple times trying to get Atmos to work. I had set the TV to pass through, but then it seemed the non-Atmos surround sound didn’t work, so I set it to Auto and it seemed like everything was great until I came back after a half hour and tried to play a youtube video and had that god awful noise. I’m wondering if my HDMI cable from the pc is too low quality, as I’m having an issue enabling HDR on the TV after changing the port to pc mode.

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James L.
3 years ago
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Bat.69Contributor I
posted in Home theater
Beam sounds bad

Just connected my new beam to my tv and feel I have been conned. The sound quality is very poor. I have a soundbar and a couple of play ones and they are brilliant.The beam seems to distort at very low volume and I am very disappointed, to the extent that I want to return it.Is this a common complaint?

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Airgetlam
3 years ago
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johenrikContributor I
asked in Home theater
Sub not working

I just got an arc and a sub and upgraded my system to S2. The Arc works great, but I don’t get any sound from the Sub. I have tried to disconnect it and connect it again (even did a factory reset) but no change. The sub is visible on my network and everything looks correct in the software, it is just that the Sub does not give any sound. The Arc however changes a lot when the sub is connected, it is like it opens up a lot more sound on the upper frequencies, but without the Sub too much of the lower spectrum is missing. Any idea? Did I get a broken Sub? 

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3 years ago
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WN77Contributor I
asked in Home theater
arc no atmos via apple tv4k

 I have the following setup:-Sony bravia kd65xd8505 with Arc output high speed wire-Apple TV 4K - Netflix upgrade to 4K-Sonos Arc with two Sonos Ones  + Subwoofer setup all in network  sonos boostSonos connected via wi-Fi from boostArc connected to Tv via hdmi  So my problem is no atmos sound at allI have only Dolby 5.1 and Vision.   How can I resolve this problem?Diagnostic 789129032

2114
W
3 years ago
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Jossri25Contributor I
asked in Home theater
Moving from Singapore to Canada

will my bean and Play:1 work there? The cables are different, I know I can use adapter. Will using an adapter compromise the output?

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J
3 years ago
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ClarkKent77Avid Contributor I
asked in Home theater
Sonos Surround Set - Issues

I purchased the Sonos Surround Set. The arc arrived last night, and after spending a fair amount of time trying to sort it, I’m having a number of issues.1.The dialogue sounds terrible. I’ve tried the dialogue enhancer, and it makes no difference. As a test, I put on a nature documentary, and David Attenborough’s narration sounded so muffled, like he was underwater. It was like a jumper was on top of the arc. As another test, I tried various channels (Apple TV, Netflix, Regular TV) and the dialogue sounded poor on most of them. The best it sounded was on a game show on normal TV, but it sounded like it was going up and down, and changing each time a different person spoke. Really distracting.2. The sub makes absolutely zero difference. It is definitely connected, but when I switch it on or off, the sound remains exactly the same.3. The rear speakers (Sonos Ones) are fantastic for music. The quality is high. However, when the surround sound system was set up, I couldn’t hear any dialogu

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Airgetlam
3 years ago
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SeanJContributor I
asked in Home theater
Will a new Sonos One SL work on a system running S1

Hi there,I’ve been a happy Sonos user for many years. I now want to add a new Sonos One SL to my system to provide music into a spare room. My current system has a legacy component and thus I am unable (read unwilling) to upgrade to the S2 controller. Will a new Sonos One SL purchased today work with my S1 system? Hope someone out there has a definitive answer?!Thanks in advance.Sean.

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Airgetlam
3 years ago
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YohContributor I
asked in Home theater
Disparition "Entrée source locale"

Bonjour, Je possède un Amp qui me permet d’écouter des vinyls et à l’étage j’avais ma barre Arc qui fonctionnait séparément sur ma TV.Suite à un déménagement j’ai voulu rassembler les 2 en synchronisant les enceintes de l’Amp en surround sur la barre de son Arc.Depuis, l’onglet “Entrée source locale” à disparue, du coup le seul moyen d’écouter mes vinyls m’oblige à dé-synchroniser les enceintes. Connaissez-vous une alternatif qui pourrait éviter cette manœuvre  ?  Cordialement 

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3 years ago
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martinespinal129Contributor I
asked in Home theater
Sonos Arc Atmos on Samaung Native Apps

I just bought the Samsung Q90A tv and turned on the eARC feature for my Sonos Arc. Everything has been set to Auto as far as audio detection goes, but I notice that the native apps on the TV like HBO and Netflix and Spotify do not play in Atmos Am I doing something wrong? for reference I used HBO on my Xbox One X and it played in Atmos   

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3 years ago
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SkyGuyContributor I
posted in Home theater
Arc disappears from the app

Hi, I have in my living room Arc+Sub+2xOneSL. When I set up everything works. Suddenly Arc disappears from the app, but not from the network. I have separate network that is only for Sonos speakers. The internet connection is fully open. I can see from the router side that  the Arc is connected all the time to the network and has the IP address. When I restart Arc by pulling out the power cord and pluging it again, it comes alive and also appears to Sonos App. BUT... It should say under system Arc (+ Sub + Surround) now it says Arc ( + ? + ?). Only way to get everything up and running is removing the sub and surround setup, reset all speakers, rejoin them to the network and to system and set up system again. Not very nice from these products. Is there anything that I can do? All speakers are connected via Wireless to WPA2-PSK network, both 2,4G and 5G band available (I have Ubiquiti Unifi network gear). This is now doing it more than once in a day, so it is starting to annoy me. Otherw

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3 years ago
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thumper2379Contributor I
asked in Home theater
No Status Light on Sonos Arc Only White flashing microphone light

Hello,Current system is Sonos 1 and 3 (first gen) and Amp. No issues with setup to network. Plays great through the app.Added an Arc and it is not being detected by the App I have updated the Sonos S2 App I have connceted the Arc directly to my router I have turned off my router and did a reset I have left the Arc on for 8 hour +  I have tried to factory reset the Arc by unplugging and the power, holding the infinity button, and plugging in..did not work. There is no status light: white, orange, or green showing up.  The only light is a repetitively flashing white LED next to the microphone.   I don’t know what else to do. I believe this is a faulty unit?Any suggestions?

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Xander P
3 years ago
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davehenTrending Lyricist I
asked in Home theater
Cannot hear sound from Play:1 when paired to home theater

Dear Sonos Support,I am experiencing the following problem with a Play:1: when used alone, or in pair with another Play:1, it works flawlessly. However, when added as a rear speaker to the 5.1 home theater, there is no audible sound coming from it. I replaced it with another Play:1, and the issue persists on the new one as well. The other Play:1 (on the right side of the home theater) works correctly.It does not matter if the sound comes from the home theater: the problem persists when streaming music as well. The only way to have sound back from it is to unpair it from the home theater.Weirdly enough, when I add the Play:1 to the home theater, I hear the chime sound from both the rear speakers. But as soon as I start listening to music or to the TV, the sound is gone. If I start Trueplay setup, the system says that one speaker cannot be heard.I tried with both wired and wireless connection. I restarted the router and reset the speakers. Same result.My diagnostic confirmation number is

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D
3 years ago
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Bobcat23Contributor I
posted in Home theater
Arc Bass Compression

Would love to hear some feedback from a sonos rep and other folks in the community on if their Sonos arc’s bass compresses at higher volume. Since I don’t have a subwoofer I like to have the arc EQ settings at +6 or +7 for music purposes and noticed that at high volumes the bass compresses and becomes very minimal. I spoke to a Sonos support rep who tested my arc with me and assured that my device was faulty and so I was sent a new one. After setting up the new one the same issue presents itself. Bass compression at volume 70 or above. I personally have no need to play anything above 70 but I’m not sure why Sonos would lie and say that shouldn’t happen when it’s happening yet again on my new arc. I’m still waiting for this soundbar to prove its value to me.

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3 years ago
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JennineContributor I
asked in Home theater
Samsung Q7 and Beam

I am just adding this, because this doesn’t work, at all.QA55Q7FAM - Firmware updatedSonos BEAM - HW 1.23.1.11-2.2 OS: S2 Ver: 13.0The device is correctly connected to the Beam and HDMI 2 (Arc) on the connection box. HDMI is not detected nor is it selectable (it doesn’t exist) in the Samsung TV Sound options, so “Audio Out/Optical” Selected. The Expert settings are Bitstream (In) and Dolby (Out) The TV can “see” the beam as a media server in the source list. Sonos App shows “Audio In: No signal” and HDMI test fails. I have tried two different HDMI cables and both work for other applications. I disconnected the connection box for 15 minutes and reconnected without the Cable Box, so only BEAM was connected, with no change in behaviour. The BEAM works as a ApplePlay 2 device just fineI am not seeing any available options for connecting this device and conclude the combination simply doesn’t work. This was not a discount TV to buy.What’s the answer?The HDMI (ARC) port on the Q7 is broken?

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J
3 years ago
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HowardMoonContributor I
posted in Home theater
High Pitched squeal with Sky Q mini. Beam

Panasonic ex750bI get a loud high pitched squeal from the Beam when changing channels. Dd to dd or dd to non dd. Used to be occasionally, but now all the time.  Setting the q mini to stereo is a workaround but it's not really the answer.  What troubleshooting can be done?

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Ken_Griffiths
3 years ago
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LiterroyContributor I
posted in Home theater
Alexa controls Sonos just fine, but Sonos system not showing up in app

Hello,I have a Sonos Beam hooked up to my TV. I also like to play music on it using Alexa or Airplay from my iPhone. But lately, I’ve had a strange issue where the Sonos randomly stops showing up in the AirPlay menu, and the Sonos app on my phone can’t find the system either. However, the system is still completely working and connected to the Internet, as I can play music with Alexa just fine. So it’s not a matter of the system losing its internet connection; it’s just that my phone can’t seem to find it anymore.Last time this happened, completely restarting all my devices and my router solved the issue. (Restarting the phone, on its own, doesn’t help.) However, it’s happened a couple more times since then and I really don’t want to have to go through the hassle of restarting everything every few days, so I’d like to get to the bottom of what’s actually causing this. I assume it’s something to do with my router, but I haven’t actually changed any settings on my router in months, so I’

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AjTrek1
3 years ago
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TNJGAContributor I
posted in Home theater
Airplay - Unable to Connect

I do see other related topics, but thought I’d start my own to avoid confusion.  I just replaced my router/modem combo with a Netgear C7800 and now I can’t seem to get Airplay to work with my Sonos speakers.  I have an Arc and three Ones.  I tried reconnecting them all the network and I tried a full factory reset.  I even unistalled and reinstalled the app.  On the reset, I connected the Arc first and tried Airplay - it worked.  But, the second I added another speaker none of them worked with Airplay (and I had no issues up until yesterday).  Other than that, everything seems to work fine.  I can Airplay to my TV, I can play from the Sonos app (on my phone and computer), and I can cast music from my computer to a speaker.  Everything is up to date.  Possibly some hidden setting that I’m missing???   Diagnostics - 18134826239.  Any help would be appreciated.  Thank you!

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3 years ago
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AlijohntContributor I
asked in Home theater
Does arc work ok in a tv unit?

We have arc, 2 one sl and a sub as home theatre. Does the arc work noticeably better if it’s not enclosed on a shelf in a tv stand…or will we notice a difference if it’s freestanding on top of the tv unit? Thanks for any advice

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3 years ago
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Kit EdwardsContributor I
asked in Home theater
Cannot get Dolby Atmos on Samsung TU8000.

Please help!  My Arc is hooked up to the eARC HDMI on my Samsung TU8000, but I’m not getting Dolby Atmos.  I’m trying it on Dolby Atmos supported movies on HBO Max among other things supported.  My app says I’m getting Dolby Multichannel PCM 2.0 when trying to stream Dolby Atmos shows.  My current Samsung settings are; HDMI eARC mode is on, digits output audio is on auto, Dolby Atmos compatibility is on.  Is there something I’m missing?  Support diagnostic# is 1678696515. Any help is appreciated! 

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K
3 years ago
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Bruno ArraisContributor I
asked in Home theater
Sonos Sub (Gen 3) clicking noise

Hi, my Sub Gen 3 is making a very distracting clicking noise (similar to a spinning Hard Drive) every time something is being reproduced by the audio system. My diagnostic info is: 1963654690 Thanks

207814
W
3 years ago
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