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Living Room Surround Set up

  • March 24, 2023
  • 3 replies
  • 126 views
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I have a Playbar and 2 x Play:1 set up in a surround sound configuration.  this has worked seamlessly for years.  in the past few months the surrounds lose their connectivity and when the mute button is pressed on the Play:1s just flashed amber.  I either have to unplug the speakers from the mains and re plug in or remove them from the S2 app and set up from scratch.  This nows happens every 2-3 days.

I’ve installed a new wifi router that hasn’t fixed the problem and re-installed my Sonos system from scratch and the surrounds are still losing connectivity.

Have any other users had this issue and resolved?

Best answer by Stanley_4

You can always wait for the problem to happen again and submit a diagnostic to Sonos, then contact Support and ask for assistance.

A low probability that it is your issue but you might try setting static/reserved IUP addresses for your Sonos from the router’s DHCP page followed by a Sonos power-down, router reboot and powering them back up, do any Ethernet connected ones first.

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3 replies

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Try removing the Play:1s as surrounds, unplugging them from power, and swapping the speakers (left speaker is now the right speaker, right speaker is now the left). Then re-add them as surrounds to the Playbar. Also make sure Wi-Fi is enabled on all speakers in the Sonos app.

"Receive with simplicity everything that happens to you." - Rashi
Stanley_4
  • Stanley_4
  • Lead Maestro
  • Answer
  • March 24, 2023

You can always wait for the problem to happen again and submit a diagnostic to Sonos, then contact Support and ask for assistance.

A low probability that it is your issue but you might try setting static/reserved IUP addresses for your Sonos from the router’s DHCP page followed by a Sonos power-down, router reboot and powering them back up, do any Ethernet connected ones first.

B
  • blowfir
  • Author
  • Contributor I
  • April 7, 2023

Thanks to you both for the suggestions.  its been two weeks now since I swapped the speakers around and this seems to have done the trick.  Thank you.

Airgetlam
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