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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 5,842 Topics
  • 29,840 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5842 Topics
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LawrisContributor I
asked in Home theater
Beam + One SL, surround sound doesn't work over ethernet

Hello, here is my setup: x1 Beam over Wifix2 One SL over Wifi + Ethernet I want my One SLs to only use Ethernet. Last week, I did put my One SLs over Ethernet and disabled Wi-Fi from both of them with the SONOS app. Since then, the surround sound stopped working (it is not a TV problem, I tested with a few SONOS radio stations).  It’s only the surround that doesn’t work though, because I can still use the controls on them, increasing/decreasing volume etc, it controls the whole setup. On the app they are not displaying any error. Also, sometimes the status light stays green. I read that it means it is muted but increasing the volume from the app itself or from any of the One SL doesn’t change anything. I tried, turning them off and on a few times. I also removed them from the app and did re-set them up. Nothing works, except when I turn the Wifi back on, everything goes back to normal. Didn’t find a similar problem over the internet. What could be the problem? Thank you,Loris.

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Stanley_4
1 year ago
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ObizuesContributor I
asked in Home theater
My rear speakers aren’t working on my Xbox

 

48911
O
1 year ago
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vortexContributor I
asked in Home theater
Playbar with surrounds (One) and Dolby digital: Sound dropouts/stuttering

Hello all,The following problem: I bought a refurbished Playbar via the Sonos Store and set it up in the living room with 2 Sonos One (Gen 1) as surrounds. Everything has worked so far. However, as soon as I watch normal TV or a movie in Dolby Digital 2.0 or 5.1, I clearly hear sound dropouts/ stuttering in both Surround Ones. The Sonos App shows Dolby Digital 2.0 or 5.1. With normal stereo sound (stereo PCM,) the problem doesn't exist.The following settings/connections:Router: FritzBox 6590 cable Playbar is the only component connected to LAN via cable.All players show WM:0The Playbar also shows OTP:Sonos Net channel: 6WLAN 2.4 GHz runs on channel 1 (not Auto)WLAN 5 GHz runs on channel 40 (not Auto)All components have fixed IP addressesTV is a LG OLED65BX9Connection: Playbar directly via optical cable to the TVOLED TV settings: Audio output is set to optical, and digital audio output: "pass-through" (bitstream).The problem only exists when the audio output ("Digital Audio Output" sett

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1 year ago
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AndSo123Contributor I
posted in Home theater
RAY + ONE

A couple of One SL can add to Ray as front L/R speakers instead rear speakers? Is yes, this configuration work well in movie sound reproduction? And for music (Airplay) reproduction?Thanks in advance for the answers.Andrea

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1 year ago
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DottytooContributor I
asked in Home theater
Is the Ray soundbar compatable with my 2 Sonos One speakers please?

Hey there,I have 2 Sonos 1 generation 2 with built in Alexa and wanted to know if they are compatible with the Ray soundbar?

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D
1 year ago
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teamlamarContributor I
posted in Home theater
Issues with TCL Series 8 mini LED and Arc

I have the TCL 8 Series Roku Mini LED 65” TV with Sonos Arc, everything is up to date firmware and having issues. First, the sound regularly doesn’t work until I play/pause the show, then it works.  True of many apps on Roku.  I am using the HDMI cable Sonos supplied, with the ARC HDMI.When I play Xbox Series X, the dialogue is out of sync in the game by perhaps 1 second.  Why would this be?  Does the HDMI cable matter?  Or the length of it?3rd issue is that no sound comes out of the optical port, perhaps bc the ARC HDMI is now being used? I used headphones with the optical out of the TV but now they won’t work.  Any way to get this to work again?  A lot of tradeoffs so far for the Arc--would I have all the same issues with the Bose 600/900?Thanks

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G
1 year ago
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vikingedgarContributor I
asked in Home theater
Arc volume issue

Have Arc, Sub and 2 x One's. Been fine first 2 months. Now I can't raise volume limit above 15, if I do it falls straight back to 15

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Airgetlam
1 year ago
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Marcos FariaContributor I
asked in Home theater
Sub Gen 3 bought in UK doesn’t turn on

I bought a Sonos subwoofer in London and brought it to my house in Brazil. When I plugged the cord into the outlet it sounded like the sub had not turned on. The Status Light didn’t come on and the Sub did not show up in the Sonos app, so it couldn’t be connect. Now I see that on the plug cord is written 250v and not Auto-switching 100 - 240V ~ 50-60 Hz 2 A AC universal input. Can I use another cord to plug the sub to the 127v outlet? Could anyone help me to connect the sub? I already have a Sonos Play 5 and a Sonos 5 connected through the app in my iPhone.  

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M
1 year ago
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Jhartman21Contributor I
asked in Home theater
non-Sonos surrounds with Arc

I have a setup with an Arc, Sonos Sub, and non-sonos in-ceiling rear speakers connected with an Amp. I know the rear speakers and Amp work because if I set them as a separate channel I can play music through them. When I connect the Amp to the Arc + Sub as Surrounds it works in the app, but even if I turn “surround volume” up in the Sonos app I don’t seem to be getting any volume from the rear speakers. Any ideas? 

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Stanley_4
1 year ago
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Professio7Avid Contributor I
asked in Home theater
Huge delay Sonos Beam with Xgimi Elfin projector

To all who use a Sonos product in combination with an Xgimi projector: Does anyone have a fix for the big audio delay? I use an Xgimi Elfin projector with a Sonos Beam Gen2 over HDMI. In the HDMI or sound settings of the projector, I have HDMI eARC set to "Auto" and sound set to "Passthrough". Dolby 5.1, DTS 5.1 and even Dolby Atmos is correctly passed on to the Beam and correctly displayed in the App during playback. However, there is a significant audio delay of several seconds. No matter which App is used (tested with Plex and YouTube). If you change the sound settings from "Passthrough" to "PCM", you get less delay. However, still a bit but not as annoying. Unfortunately the signal converts to stereo and loses noticeably in dynamics and volume. Anyone have an idea?

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Corry P
1 year ago
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flybymeEnthusiast II
posted in Home theater
Suggestion on how to position the back SONOS one Sl surround

Hello, 😃 I have the sofa against the wall.How should I position the 2 back SL:A) mount them on the wall (facing the tv) orB)get a “twisting bracket“ so to have the speakers leaned (regard the TV)  and pointed at my ears? When I lean on the “chase longue” of my sofa  I have one back speaker SL just near my left ear while the other speaker is at the other end of the sofa (150cm far from my right ear); any suggestion on how to get the best audio in this situation (the best would be having the opportunity to set the volume higher just on the farest speaker...but there isn’t this option i guess). The hight of the speaker must be at the same of the ears when seated on the sofa? Thanks

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1 year ago
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ryznzdContributor I
asked in Home theater
Stereo PCM audio from Sony TV to Sonos Beam

Hello, I'm facing strange audio issue on my Sony KD-49XG9005, wonder if someone experienced something similar.I have 2nd gen Sonos Beam connected to HDMI-ARC and NVIDIA SHIELD TV PRO (2019) in other HDMI port on the TV. Shield is the default input, I don't use anything else. I'm using Shield's remote (and HDMI-CEC) to turn everything on and off.When I turn my stuff on, the TV sends audio in stereo PCM to Sonos Beam. I have to turn it off and on again to get Dolby Digital to Beam. It seems to be happening only after the system was off/sleeping for a period of time.Shield has Dolby audio processing turned on.TV has following audio settings:Audio output -> Digital audio out -> Auto 1 Input-specific Sound settings -> Dolby Digital Plus output -> Dolby Digital Plus (for both HDMI ports used).Can't find anything else that would be related to it. Is there some settings I might have missed? It's a bit annoying to do this on/off/on to get the desired audio output. Thank you!

11915
Corry P
1 year ago
Dickyboy
DickyboyContributor I
asked in Home theater
Speakers / looking for more volume of sound, not just volume

Currently using 3’s for rear surround but wondering if there’s a real benefit in using 5’s.I can’t really notice sound height I our family room 21x26x13 with one side open to dining room and entry way.  Using the slider doesn’t seem to make any difference.Do you have anything on the horizon that might benefit my issues? thank you / Dick Hampton 

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Dickyboy
1 year ago
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BlueAstraContributor II
asked in Home theater
LG TV and Sonos Beam Sound Sync

I have a new setup: SkyQ box HDMI to TV LG 55G2 HDMI 1; LG 55G2 HDMI 2(ARC) to Sonos Beam(gen1). Also have the Sonos wireless sub. SkyQ output is set to 2160p 10bit UHD/Dolby Digital output (5.1). The TV is set to use the eARC sound bar as speaker. I cannot seem to get the voice sync correct. Its almost as if the picture is slightly ahead of the sound, as I cannot find any sound delay setting on any device which perfectly synchronises the sound/picture, 0ms seems the closest anything else makes it worse. I have tried setting delays on the SkyQ box and TV without success. If I set the SkyQ box to ‘Normal’ sound output (Stereo only?) the sync seems OK. Can anyone suggest what settings would be best to try on the TV (or Sky/Sonos box) to try and correct this issue? Surely a state of the art TV and Sonos Beam should be able to display sound/vision sync with Dolby Digital?

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1 year ago
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PaulwellerContributor II
asked in Home theater
Sonos Ray in PS5

Hello, I have a question. I have connected a Sonos Ray to a TV via optical cable, PS5 is connected to the TV via HDMI, I only hear sound from RAY and not from the SONOS SYNFONIK rear speakers, what should I do to get 5.1? Thank you very much for your help!!

5216
P
1 year ago
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LokheedContributor I
asked in Home theater
sonos arc connected to Samsung TV and PC (windows 11)

I just bought the arc to replace my Denon surround and home theatre PC setup.  I have everything connected.  Pc to hdmi in on the tv with the hdmi (arc) On the tv going to the Sonos Arc. All appears well except I can’t seem to choose Atmos in windows spatial sound.  It just doesn’t exist in the drop-down but the licence says it’s active. What have I missed here. 

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L
1 year ago
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Scbryan2160Contributor I
asked in Home theater
have to unplug sonos and plug back in to get Atmos

On my tv setup with lg oled and Apple TV, in order to get Atmos sound each time I use the tv, I have unplug the Arc and plug back in..then everything works fine until the next time i watch tv… any idea how to fix this?

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Corry P
1 year ago
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AMcC86Contributor I
asked in Home theater
Issues with no sound on Philips Android TV

So I have a gen1 Beam & I've just changed my TV from the Philips 50PUS8204 to the Philips 65OLED707. It's currently connected via an HDMI port with arc.I've noticed that when I'm watching Sky then switch to an app via the android TV home screen there's no sound. I need to use the remote to put the TV into standby then turn it on again to get the sound to switch over. I’d guess the issue is in switching from an HDMI source to something powered via the Android TV portion although I never had this issue with my previous Philips Android TV. Any ideas on a resolution or what could be causing it?

8061
Corry P
1 year ago
Jessie65
Jessie65Contributor I
asked in Home theater
surround sound

I have just set up my new Arc, and I am using my two Play 3's as rear speakers. They work perfectly when playing music through Spotify. Yet when using the TV, sound only comes through the Arc Can someone please let me know what I am doing wrong     

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Jessie65
1 year ago
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LandobakerContributor I
asked in Home theater
3rd party speakers connect:amp, beam gen2, and 2gen sub

I have a beam gen 2 and sub gen 2. I am wanting to connect some 3rd party ceiling speakers for surround sound. Is this possible using a connect:amp s2?TIA

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Ken_Griffiths
1 year ago
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Trish9292Contributor I
asked in Home theater
connect sonos one to samsung frame with sonos amp

I’m trying to hide my cables and want a setup without visible wires.  I have 2 sonos ones at both right and left of my bookshelves with a wall mounted TV.  I was told by a sonos reseller that in order to connect my sonos ones to my Samsung frame 2020, I need a sonos amp.  I have connected my sonos amp to my Samsung frame box (hdmi eArc) but no volume comes up. And I can’t connect it to my sonos ones.  Please help! 

2931
jgatie
1 year ago
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Patrick CanivetContributor I
asked in Home theater
How to settle My Sonos

My Sonos Bar + 2 Speakers + 1 bass was installed by a profesional in my previous apartment. When I sold it all my furniture included my Sonos has been in a storage for 2 years. Now I have a new appartment and I want to reinstall the system but I hav no idea haw to do it. How can I ge a help; somebody coming to my place or guiding me by phone A big thank you in advance fo any advice

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Sean M
1 year ago
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joechrContributor II
asked in Home theater
Apple TV Siri Remote (A2854) Mute Not Working + Sonos Playbar

I have a new Apple TV (Wireless Only) that is connected to a Samsung UN43AU8000F TV with an optical cable going to a Sonos Playbar and the mute function does not work (Volume works fine). If I press the mute button, the Playbar will mute for a second and then unmute. What's interesting is the Samsung remote itself does not have a mute button directly, the mute function is pressing on the center of the toggle up/down volume button. I have another Apple TV connected to a higher model Samsung w/ Playbar that has no issue. Any help would be greatly appreciated as I have tried resetting the remote and various other articles I have found on the Sonos & Apple forums.

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Corry P
1 year ago
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OutlanderContributor I
posted in Home theater
loss of tv icon on the Sonos app

Under the music note on the Sonos app I lost the TV icon which had immediately synchronized the TV audio with the Sonos speakers.  Now apparently I have to turn off the TV speakers before  the Sonos takes over. Is there anyway to get the TV icon back on the Sonos app under the music note?

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1 year ago
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RashidferdousContributor I
posted in Home theater
sonos arc and sub gen3: midbass

Hello, I am a relatively new Sonos user. I do enjoy a good sounding system.Currently I own the arc and sun gen3. I find the midbass very much lacking specially in alternative music however if I turn up the bass in eq or sub volume the kick drums gets really powerful and sometimes annoyingly punchy.One example may be La Calin by Serhat Durmus. I know this song well and the bass doesnot sound like anything it’s supposed to. does anyone else has the same problem or is it just me. thanks  

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Stanley_4
1 year ago
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