I am in Singapore and just bought a Sonos Ray. However, I am unable to either detect, connect or reset the speaker. I have tried everything as per their Website and even tried to get help from online support (they’re useless). I am just unable to connect my speaker. The white light in front continues to flash.
Any suggestions or should I just return the speaker and never consider Sonos again.
Can you temporarily connect an Ethernet cable to it whilst you get it set up on your network?
I already followed all the steps prescribed on the Sonos website:
-disconnect and reconnect
-reconnect while pressing the infinity button
-reconnect with the ethernet cable connected
I even left it on for 2 hours but the white blinking light just continued. Never once did it become constant or change to amber or green.
I connected with the online live chat support and they just redirected me to their website.
I've finally called the dealer and they just said that they will replace the unit.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
