Home theater

Every single time I turn on my LG CX tv it resets to internal speakers. If I go into the TV settings and switch to ARC for audio out I get no sound. The only work around is to unplug the hdmi cable and plug it back in every single time I want to use the Beam soundbar with my CX. I can’t seem to find this exact scenario on other topics. Things I have tried:Updating TVUpdating SoundbarDisabling/Enabling EARCAdjusting Audio Group DelayAdjusting TV AutoplayAdjusting TV Dialog Sync Currently using original, provided HDMI cable from Sonos.

How does it look for streaming my TV to my stereo Sonos speaker pair? Can we get an upgrade out in the near term?

Hi guys,I am getting very little or no Atmos height effects from my Arc. The Arc is 6.5 feet from my ceiling and I'm seated at about 6+ feet away from the Arc. I have done Truplay as well. I don't even feel Atmos in the front stage as well. The Arc is seated on the TV console about 2 feet off the floor. There is nothing blocking the Arc speakers.I have tried raising the Arc from it's rear and front about an inch but I don't hear any improvement. The dealer told me to get the Arc checked out at the service centre but I doubt it's faulty. I am able to hear the pink noise from the Atmos 5.1.2 test clip but the audio is distinctly coming from the front. It does not seem to be bouncing off the ceiling.Besides that the Arc is a solid upgrade from my Klipsch Cinema 600. Any advise or help would be greatly appreciated. Cheers,Kelvin from Singapore

Eleven months ago my Sonos Subwoofer stopped working.  After spending hours trying to fix it as well as quality time with Support I was told that the speaker had a hardware issue and was toast.  So I unplugged the woofer and put it in the closet.In the mean time Sonos then tried to sell me a new Subwoofer. Fast forward 11 months, to cleaning out my closet…Plug the Subwoofer and was alerted there was a software update and it FIXED the “junk” speaker. Why hasn't Sonos contacted all the folks with this issue to tell them there was a SW fix?How many people got rid of their “Junk” speakers and bought new ones?Sonos does not have an answer. This unacceptable in my opinion 

Hello,I bought a column by Sonos One Sl. How can I get sound to this speaker from Sony XR-65X90J TV?Until now, I have not succeeded (Thanks in advance for your consultation.Andrey

I have used the Amp connected to a TV via HDMI to act as the front of a surround system, left, right and phantom center channel, sub out and support Sonos speakers as rear surrounds.With the Amp set up in this configuration, running a powered sub from the sub out port, is that sub receiving the actual decoded subwoofer channel from Dolby, basically the .1 of 5.1 or does the Amp just use its crossover to feed low frequency from the left and right channels to the sub out port as it would in a stereo set up?Likewise, is the phantom center channel derived/created from the decoded center channel of Dolby 5.1 or is it purely simulated from the left and right channels?   

Hi, If i use my Sonos Beam (gen 2) + SUB to my eARC on the newest Samsung premium tv, should i go for PCM or Dolby then? /M

Hi,I have read so many different answers so here is my question: I got the new Beam with Dolby Atmos + SUB and i wonder how to setup my PS5 with it.I have HDMI from my Samsung Q85R arc to the Sonos Beam and from my PS5 to Samsung Q85R HDMI port 1.Which settings i choose for the best sound?TV, Soundbar or AV reciever?PCM, Dolby or DTS?My second question is when i shall choose Dolby Digital+ on my Samsung Q85R audio settings it jumps back to PCM but with Dolby Atmos setting active, is that normal? /Marco

While this is ahppenig with a Sonos arc, I'm pretty sure it is a tv/fire cube issue but was hoping someone !ight have an idea here:I have to unplug the supplying device's hdmi cable (fire cube tv) Everytime in order to get Dolby. When I first try to watch a movie or show, I only get PCM as an option (Dolby Digital, DTS, etc is greyed out) on my tv, but if I plug the HDMI cable going into the tv from the fire tv and replug it back in, it switches from pcm to Dolby digital. I have to do this every single time. I've already swapped that HDMI cable out. This is just using ARC. I have ordered an HDFury Arcana, but because of all the supply issues that won't be in until sometime in January. ​​​​​​Any ideas or advice is greatly appreciated

Since installing my Beam 2 I have found that there is a slight, but annoying, delay between screen picture and voice sounds.  This didn’t happen before. Is there a cure?  Thanks for any advice you can give. John. 

Hello Sonos Community!I have a Beam GEN2 and cannot capitalize on the ATMOS capabilities since my TV only has ARC (and even that does not work properly - will not pass through).  I am resigned to upgrade the TV and while OLED would be nice, my SONOS upgrades do not leave much extra for making a splash.  Hence, I am considering the Hisense U78 LED panel as a value-for-money option and am reaching out to the community for real world compatibility with SONOS Beam.  I would love a clean solution and utilize eARC!Thanking everyone in advance.

I have an Amazon Fire TV Cube with a HDMI connection to a projector.  I would like to connect my Playbar (which has an Optical Audio) but the Amazon Fire TV Cube does not have an Optical Audio connection.  So from the Fire TV I would like send the video to the projector and the audio to the Playbar. Is that possible?Thanks in advance. 

Hi All,I have some oddities with my two setups. One is NVidia Shield 2019 connected to LG OLED B8, and then to an Arc. The other is a 4K Firestick connected an old Samsung LCD, and then to a Beam.I have a load of movies on Plex, and generally all good other then AAC 5.1 sound tracks not playing as 5.1 on the Arc; playback will only go through as 2.0 PCM. This is consitent from the Shield and also a 4k Firestick. All AC3 soundtracks are fine. DTS won’t play at all.On the Beam the AAC 5.1 plays fine as Dolby Digital 5.1 and also plays DTS as the same (transcoding).Other than convert the files from AAC to AC3, is there a way to sort this out for the Arc? I can play from the Plex app on the TV and all is ok, but the LG TV apps are clunky and slow and I’d rather avoid using them.Thanks

It’s a weird one but in the last month or so the surrounds and sub connected to my arc, keep dropping and I end up with “?” Listed in the system  its ONLY the ones connected to the arc, no the ones connected to a beam. The system is near a Google WiFi mesh router and is set to connect via WiFi as opposed to SonosNet. if I reboot the speakers, they work again, if I restart the WiFi, they work again too. I have tried dhcp reservations for the arc, surrounds and sub… same issue. Arc always works fine, it’s just the surround and sub that drops. I don’t have any issues with any other WiFi devices, it’s very odd. only started a month or so back. nothing has changed, that I am aware of. diag 1981386366 any ideas.

I’ve seen some posts here about cathedral or vaulted ceilings, but was curious if any of the experts here had any thoughts about my situation.I have a Playbar, and added a Sub and Ones to make a surround system. I’ve been pretty happy with it, but was curious about upgrading to the Arc, especially with a 15% upgrade discount.The tricky part is that the system is in an open-plan space with a curved ceiling that tops out at about 12 ½ ft. (see the attached image).  Would I expect to get no Atmos effect because of the atypical ceiling shape/height?If the Atmos features won’t really work with my setup, is there a significant reason to upgrade from Playbar to Arc?   

Can the ARC upmix a Dolby 5.1 sound to use up firing speakers to create a pseudo Atmos sound?  I know it will not be as defined as true Atmos but I would want the ARC to use all the available speakers for the fullest sound possible.   

I recently added 2 Symphonisk speakers as rear surrounds for my Beam 2.  I placed them on the floor in upfiring position so as to reduce visibility.  So far this sounds pretty good to me.  Has anybody else tried this and what do you think?

starting a thread for all Arc and LG OLED TV owners that have the sound cutting in and out issue. there’s a thread with Samsung TV owners that had the issue resolved with the latest update released on 3/9. Can LG owners get some support?

The fireplace is 76” wide with frame and the TV is LG GX 77” OLED. To maximally lower the TV for viewing height we placed everything as close to floor as safe. There is 10.5” below fireplace (fireplace to floor) and there is 10.5” inches between fireplace and bottom of TV. Ceiling is 12 feet total height with 5’5” between top of TV and ceiling. I need advice where to place ARC and if at all possible. Problem is if it is between fireplace and TV then it will possibly have too much heat from fireplace. Arc above TV is only safe option to me but has anyone tried it? Thank you for your advice.

Hi there,I have a LG TV and use a Google Chromecast with Google tv to stream tv. I recently bought a Beam gen 2 and 2 Sonos one that I set them up as a surround system. The Beam is connected to the ARC port and Google tv to standard HDMI.When I watch Netflix using Google tv the audio output is Stereo PCM but if I watch the same movie using the Netflix app buildin the LG TV the audio output is Dolby Atmos 5.1 . My tv only support Netflix and Prime so this is an issue for me. Does anyone else have the same issue and or a solution or suggestions? Thank you! 

Hello everybody, I have been using the Sonos arc with my LG TV for 4 months now and I have to report some of the issues, that hopefully will get fixed sooner or later.I hope this could be useful for other people too and please let me know whether you have found any fixes. #1 Selctive sync issue:External Source: No issue with PC audio No issue with Nintendo Switch audio. Internal apps: No issue with Netflix No issue with disney+ Big anticipation on you tube Big anticipation on Prime video My major problem is that the “sonos app” lip sync tool is not so precise.It would be nice to add a sytem where we could input the “exact millisecond”. The “+1, +2 or +3” system add either too much or too few delay.I am not sure what’s happening though, the signal is supposed to be pass through (I set it like that), so I am not undestanding why the TV is so much slower to show the pictures. Probably an LG problem, but it is super annoying.At least, add the millisecond option.#2 HDMI-CEC simply link

Hi guys! i’m pretty new to Sonos world. I just bought the new beam gen 2. I connected it via hdmi arc to my sony KD65XH9096 but i have an annoying audio lag/delay both with tv and ps5. I tried to correct via sonos app but i can only increase the delay and not decrease. How can i solve this?? 

Hi all - I’ve got a new Arc connected to an LG CX (eARC HDMI port, eARC enabled, pass through enabled).I’m having MAJOR issues with dialogue (and Trueplay). For example, when watching a talk show or the news via digital terrestrial tv and the sound is dialogue only, it sounds like the voices are coming from a small muffled box. I held my ear to the Arc and during these kinds of scenes the vocals are only coming from the central speaker(s).As soon as there is additional sound, say background music or effects, the vocals are boosted and sound perfect! When I hold my ear close to the Arc during these scenes I can hear that the dialogue is now coming out of the centre and also the left and right speakers. In a show where it switches from dialogue to dialogue with additional sounds though, the voices keep going from muffled to perfect. It’s awful. What’s worse is when I try a Bly-ray (in this case David Copperfield DTS-HD Master Audio (via a Sony UBP-X800M2) ALL the dialogue sounds muffled!

Tv autoplay not switched on in Sonos 2 app but matters not on or off anyway. The tv will not budge of receiver in sound settings. Cannot get tv speakers or Bose bluetooth headphones as clicking on them in sound settings gives a few seconds play then jumps back to Receiver sound. Never saw these problems in reviews prior to purchasing beam gen 2. Sonos should give automatic refunds to unhappy purchasers. Also noticed tv off during the night. Sonos left on. Switching tv on in morning Sonos connects but sound defaults to 0. Had HDMI-cec sound problem as well. App said switch on  cec on tv settings. It was already on. I've only had the soundbar for a few days. Sonos sent me a welcome e-mail with tips etc. Unfortunately one was tapping with phone to set up well my Samsung A40 isn't new enough to do that. What about Trueplay sorry that's a no no no my phone is Android. These details are not easy to find when making purchase. The sales staff do not even know. Nevermind a refund should be comp

We love our Sony XBR55A8G. I had a Sonos Playbar and after reading so many reviews on the Sonos ARC, I bought one. I was disappointed when I found that I did not have the ability to make use of Dolby Atmos. Then I just came across two youtube reviews on the HD Fury. I purchased one and then ordered new cables from the suggested vendor. They are 2.1 compliant.When I put everything together, I confirmed that I had the latest firmware. I get video, but get no audio. Further, there is no reading on the screen of the HD Fury. Even after unplugging and replugging in everything as suggested in other queries, It does not give an indication that I am feeding a signal in.Any suggestions? Should I just send it back and ask for a refund? MEP - RFGroup