Home theater

Hi,   Hoping somebody can shed some light on this rather odd audio behaviour. I have a Beam connected via ARC to an LG 49SM8200PLA and Sky Q into the other HDMI port on the LG. TV setting is set to pass through as I get better audio quality and no lip sync issues as I do when using Bitstream. All works fine. However, randomly during the day sound will drop on Sky News or Sports. I used to simply turn off and on again the Sky q box which would instantly solve the issue but I shouldn’t have to be doing this procedure. So recently when it happened, I tested other things for audio. Playing BBC or ITV on Sky Q worked with audio, as did using Netflix or Prime via the TV’s own apps. ONCE, when I then returned from the TV apps back to Sky Q (sports) sound returned. However this didn’t happen today. If anybody has encountered this issue, it would be helpful to know any solution. FYI, it’s wall mounted so using optical is not possible, nor do I want to lose the Alexa functionality with ARC.

I was lucky enough to pick up my Arc preorder from a store in Sydney today. I’ve set it up and it’s paired with a Panasonic 65” GZ1000 (which only has ARC, not eARC). Here are some initial observations.  Apple TV 4K - YES - confirming I’m getting Dolby Atmos via ARC while watching 4K iTunes movies Built in Apps - YES I’m getting Dolby Atmos from built in apps such as Netflix and Prime The Bass on the Arc surprised me. I’m adding a Sub Gen3 this week regardless - but I can see how some people won’t need to add a Sub for everyday viewing The dialogue is very clear - I thought the speech enhancement was on by default when I first set it up cos it was very clear - but it wasn’t on, which was a pleasant surprise With the GZ1000 I haven’t seen any lip sync issues yet on either FTA channels or from the Apple TV 4K  

So I just got my pre-ordered Sonos Arc yesterday, and it seems to play fairly well with my LG C8 and Apple TV 4K using the ARC HDMI port. Having read various threads before the Arc launch, I was getting nervous that a lot of stuff wouldn’t work at all without eARC. So when I saw that the LG C9 (which of course has eARC) was on a really good sale a couple of days ago, I went ahead and ordered it.  In the meantime I’ve been testing the Sonos Arc with my C8 and I’m getting Atmos from Netflix and purchased iTunes content — which is most of what I was hoping to get.  My only issues so far are that I had to manually set the audio out to “Bitstream (Dolby)” instead of “Linear PCM” to get 5.1 sound on my PS4. And Plex on the Apple TV seems to be converting TrueHD audio to regular DD 5.1.  So what I’m sitting here wondering is if the LG C9 and its eARC port is going to deliver something I’m not already getting on my C8. Will it be able to deliver LPCM from my PS4? Or will it play more nicely

I broke the optical port on my playbar some time ago by pushing the optical lead in too hard and the door broke off. Having messed around with blutack and sticky tape to try to keep the optical lead in place unsatisfactorily, I have recently done a more permanent fix that I would like to share. It involves two things: i) a right angle or 90 degree SPDIF/Toslink connector (get it on Amazon), ii) Milliput epoxy putty (also available on Amazon). The aim is to bond the connector rigidly to the back to the Playbar. Step 1: The putty is like Plasticine, but it sets hard. There are two sticks in the packet and you have to knead them together to activate the putty. You need about 1 inch of each (has to be equal amounts) to do this. Knead them to until the putty is malleable and uniform in colour. Step 2: Put the optical lead in the right angle connector and hold it in the broken optical port to check that you can hear sound through it and it is working. Step 3: Turn the Playbar face down so

Hi there,  I have a 2018 Samsung 55” Q9FN with a Sonos Arc. When I watch Sky Q Atmos content the Sonos App shows I am getting Dolby Atmos through DD+ 5.1.  However, when I watch Disney Plus Atmos content through the Samsung TV app  (not through Sky Q) I get DD+ 5.1 showing on the Sonos App but no Atmos. I am getting 4k picture / HDR etc.   but no Atmos.  Any reason why this might be ?  Can I do anything to change this ?. I believe that Sky Q will be adding 4k and Atmos to their Disney Plus offering but do not know when that will actually happen.  Many Thanks, Jan.

Hey you guys this is my first time posting to this. My question is, what settings do I set my tv to to make sure I’m getting Dolby Atmos coming through? PCM(even though I don’t think this can pass through atmos) auto, Passthrough, or Auto. A side note i have enabled eArc on the tv.

I just set up my 77”  LG C9 TV with the Sonos playbar and not able to get the sound to sync perfectly with the video.  Attempted  all the sync adjustments through the Sonos App.  The sound still slightly lags behind video.  I read some of the previous community messages and it appears this has been a problem for a few years.  Is there a fix from either Sonos or LG?

I have a LG 2017 TV with Atmos enabled for internal speakers. In Netflix shows Dolby Vision & Atmos enabled. I have now a Beam and with the ARC connected and the same movie shows Dolby Vision & 5.1 The TV has only ARC and no eARC. Does DD+ enables the UP-firing-Ceilling speakers and will I get a sound coming from top, or the sound bar will only give 5.1 and not use the speakers designed for Atmos? What is Compressed Atmos and will it show Dolby Vision & Atmos in Netflix over the HDMI ARC to the Sonos ARC?  

This a mystery! After a lot of trial and error and help from Sonos Tech Support, I got the LG Magic Remote to operate my Sonos Playbar so the TV sound comes through the Playbar and volume can be changed with the remote.  Then I disconnected the Playbar from the TV to put the TV on a swivel stand. When I reconnected both devices, the Magic Remote no longer operates the Playbar. I followed exactly the same steps as before .. but no luck! Any suggestions are most welcome ! TV: LG 50UN7300PTC. Purchased April 2020 - new model  Sonos Playbar Connected via optical cable. Steps: 1. Connect Playbar to TV. Several ways to access this function, I clicked Set Top Box icon at top of remote next to power button. Followed steps to add PlayBar via optical cable, selected Sonos from list of brands, and TV screen confirmed Playbar was successfully connected. In Sound Out on TV, chose Optical.  2. Disabled two LG Sound Out functions - SIMPLINK and LG Sound Link.   (This was the crucial step first time a

Today I received my new Sonos Arc, and I was going crazy because I couldn’t add it to my existing Sonos network. The app would see the new device, but when I pressed the button on the back nothing happened. I began to wonder if the new Arc was just defective, but it is not. I have a Ubiquiti Unifi wifi network with a whole bunch of wireless APs, and in order to optimize wifi performance I have had to enable an option in the Unifi controller that blocks LAN to WLAN broadcast and multicast activity. If you have a lot of devices using mdns, especially Apple devices, then you may have much more wifi bandwidth consumed by broadcast and multicast activity than you realize, and it can be really slow! Anyway, on a hunch I turned off the “Enable Multicast and Broadcast Filtering - Block LAN to WLAN Multicast and Broadcast Data” option in the Wifi Networks section of the Unifi controller, and then I was able to add the new Sonos Arc immediately. After the Arc was added I turned the option back

Whenever the Sonos ARC is receiving an Atmos signal the Atmos logo is shown in the Sonos app. Can you please consider to always show the signal in the Sonos app? E.g. DD 5.1, Stereo 2.0 Now I need to go into my system to look up the source signal which is inconvenient and if you can do it for Atmos sigan you should be able to do it for the others as well, right? For those who don’t like to have it shown you can consider a toggle somewhere to turn off/on showing it.

My question relates to an HDMI switch box with hdcp 2.2.    At present I am using a Beam with a Samsung Q90R TV plus SKY satellite box and Blu-ray player.  Because there is lip sync problem with Samsung TVs ( video ahead of audio ) when routing SKY box and Blu-ray player and other devices’ audio through the TV I have had to feed the TV audio and satellite box/ Blu-ray player to the  Beam via a 3 way optical switch. This works fine however I wanted to purchase the new Arc Soundbar for its Dolby Atmos.  Therefore I would need to feed my TV audio to the Arc from the Arc HDMI socket using an HDMI cable. I could do this by feeding the SKY and Blu-ray audio using the optical switch into the Arc using the optical to HDMI adapter as I currently do with the Beam. And then I could physically unplug the adapter HDMI jack from the Arc and plug in the HDMI arc cable when I wanted direct audio from the TV.  My question is, is there an HDMI hdcp2.2 switch box that I can buy that I could connect the

Hello all, I’ve just upgraded my Playbar to Arc and after my first test, Arc stand-alone without any true play I was well impressed.    The Arc has now been installed in the living room with the same 2 play ones and a gen2 Sub that was used with Playbar but after Trueplay has been run and I’m finding the following..   It seems to suck all the bass out of the sound and therefore have to turn the bass up in the EQ and Sub to much higher levels than previous.  I have to turn down the volume of the rears to about -6 My previous experience of Trueplay with Playbar was positive and I’ve have considered it more essential for home theatre set ups than a Play 5 for example.    This seems more prevalent when listening to music and can’t seem to get settled on a setting that feels right   Has anyone else experienced something similar?  

It has been almost 2 weeks since I got the new Arc, Gen 3 sub and 2 Sl set. It has been a long headache. Here are my problems. The sound coming from this supposedly high end speakers is so tinny and squeaky (or metallic or low bass). No matter which old iphone/ipad I use to trueplay, the end result is a sound barely better than that coming from my TV set. The volume coming from the Arc surround set is so low I can barely hear dialogues. Of course, if I blast the speaker level all the way up to 39 or 40, I can hear it, but this is not an ideal situation. Interestingly, the volume increases suddenly whenever a commercial is on. The sound level is not constant. I am not sure if Sonos is doing anything to address these issues. Their bass update did not correct my problems. Man, I was so eager to get the Arc and now I feel cheated. It looks like Sonos used me and several others to beta test an unfinished product.

I just replaced my Sonos Beam with a new Sonos ARC.  It is connected to a Samsung UN75MU8000 TV.  The TV is a little over 2 years old and the ARC is connected to the HDMI Arc port. With my Beam, I could use Alexa to turn on the TV.  With the new ARC, the TV won’t turn on with Alexa.  I have gone through 2 levels of tech support at Sonos without any success in figuring out why it doesn’t work. Anyone else have the same problem?  Anyone find a solution? Thanks. Ken  

New to Sonos. Currently have a Samsung 65 J6300 Series and considering upgrading to Samsung 65Q80T to pair up with my new Arc and Sub, which I must say< I am enjoying tremendously. My question is should I choose to upgrade it appears I should be able to get Atmos as the new Samsung indicates it has eARC.  Is anyone currently using this set up and is it working as anticipated?

I am moving house soon and was planning on buying Sonos Beam to go with existing two Play:1s and a sub for surround sound. Now my head has been turned by the Sonos Arc, instead of the Beam. But I am a little concerned as to whether it will be compatible with my TV. It's a Samsung UE65NU7300K. I've attempted to source the answer online but have only succeeded in confusing myself, but have the inkling it is not going  to be. Does anyone have a definitive answer? And if it is not compatible, are there ways around it, ie adaptors etc?

I have acquired a Sonos Arc, my Samsung TV doesn’t do Atmos even over DD but my ATV does.  Im happy to use this as the only source of input for the Atmos as it has all the apps etc, before I invest in an (expensive, but cheaper than a new TV!) HDMI audio extractor and EDID emulator I wondered if anyone has tried this route and got it working to split out the sound from ATV HDMI output, so effectively the video goes to TV off one split channel and the audio to Sonos Arc?

Hi Just asked this in my other thread but think its best as a different topic. I want to get the ARC but I have concerns about playing discs with DTS on my oppo203 which is connected to my LG CX. I know DTS is lacking in both the LG CX and Sonos ARC, not a huge issue as I don't own many discs, but I still rent discs occasionally and some will be DTS. Would I get no sound at all or would It output in stereo? Just need to be sure on this as don't want to go buying an £800 soundbar to find i get no sound at all on DTS discs.   I have everything set as bitstream/passthrough.   Im not to fussed about transcoding DTS to DD on my player, if it can do that great, but if I leave it on bitstream I would just like to know if I will just get stereo.   The main thing is I want to be sure I will get some form of sound from DTS discs.   Thank you

I got my Arc yesterday. And i have it setup with a pair of Sonos ones. I had been using a playbar for the last 6  months or so. The Arc sounds good. But i honestly don’t know if it’s better than the playbar. I mean the features are better. But in terms or sound i think I enjoy the playbar better especially for music. I;m not a sound expert...just what i;ve noticed in the first day that I’ve had it.

The option to add 2 Sonos Moves with the Arc as surrounds does not exist.  Will that be an option in the future?

I’ve had my arc now for nearly two weeks and it randomly wakes up my TV.  I’ve proven its the ARC because before I had the ARC and just now reverting back to my beam, I don’t have this problem.  I’ve googled and tried all manner of things including: Powering off TV, disconnecting it from mains and reconnecting the HDMI to other ports and reconnecting Removing batteries from the remote control Disabling powering on using Mobile Removing the TV from the Samsung Smart things app Trying different HDMI cables I see a lot of people who owns this TV have this issue but none that have been, what appears to be, triggered by the Arc. https://us.community.samsung.com/t5/Qled-and-Frame/Samsung-Q70R-TV-turns-on-by-itself/td-p/827155/page/9   Am I a loner on this one? I want to keep the Arc but it seems ludicrous to have to change my TV as well.

Just would like to ask those who has upgraded from Beam to Arc or those who own both items, if playing the same track from the same source, how they compare in terms of loudness? For example if I play a track on the Beam from Spotify and set the volume as 50%, then at about what percentage for the Arc to give the same loudness?

We installed a Sonos Beam-based surround sound system onto our Sony TV recently and have found many times that after turning off the TV, when we turn it back on, we get the Android start up screen, and the TV has to reboot. Any one else have this issue?

My specs: TV: Samsung MU7000, Bitstream, DD+ App: Plex on TV app Sonos system: Arc + One SL's Phone: iPhone XS Max Problem: Navigating in the Sonos app > System > About My System the Audio In displays Dolby Atmos (DD+) while playing the Dolby test. When the test played the upfiring speakers sound I heard the sound coming from the rear speakers instead. I walked up to my Arc to verify that no sound was coming from it at all. Expectation: If my Sonos app shows Dolby Atmos (DD+) I expect my system to output whatever is displayed   Makes me question what determines what gets displayed in the Audio In section, and whether or not I’m actually receiving true Atmos. Especially since it displays Dolby Atmos (DD+) as I’m playing Jack Ryan on Amazon Prime