Home theater

My setup:Arc Sub (gen 3)2 x one SL’s With a true play on. The right surround is much louder than the left. True playoff. Balanced sound.  Swapped one SL's around and also done true play tuning at least 8 times.  Regardless of this, it’s still the same!!! Surrounds are in a square room, symmetrical and equidistant to seating location with no obstructions!  Sonos customer support doesn’t seem to know? Anyone else? 

I have a 1st generation sonos one.I am thinking of buying a sonos beam, sonos sub and another sonos one to have 5.0 surround sound.Will a generation 2 sonos one work with generation 1?Thank you

Hi,  I have a problem. All 5.1 material from Netflix and other services is being “downgraded” to Dolby 2.0 in Arc. Dolby Atmos material is playing perfectly. My setup is: Apple TV → LG B9 → Sonos Arc. The funky thing is, when I use the apps installed on LG (Netflix, even the Apple TV app) I get Dolby Digital 5.1 exactly as I should. Is this an Apple TV 4K problem? I do have fables that should workshop with 8K, so it’s not a cable problem. Does anybody Else have the same problem? Peter

Sonos and Lip Sync on Sony Products

I’ve been having problems with my subwoofer since I first set it up. When I initially set it up, it said it was connected but didn’t make any sound. I had to reconnect it twice and do a factory reset before it started working. Now it randomly will disappear from my devices. Sometimes it shows up as Arc (+?) but this last time it just totally dropped off the app.How do I fix this problem? Its becoming really irritating especially since I have to Trueplay my living room every time this happens.

BuongiornoNella mia sala Cinema ho 1 Playbase 1 Sub e 2 Play 1. A Marzo cambierò casa ed avrò una sala più grande (80Mq). Aggiungendo al Soffitto la Coppia Speakers In-Ceiling riesco ad avere un surround  7.1?Grazie mille

Been following the forums for a while. I have Sonos ARC, sub gen 3, two one sl and a beam.Since ive had my ARC and the S2 upgrade im a bit underwhelmed by the lack of additional features it brings. Features get requested on the forums but nothing really seems to happen with them, I don't feel Sonos as a brand being too slow to add new features to the S2 app etc. There are so many things that need adding such as, the main screen showing the audio formats being played rather than just atmos, being able to control individual channels such as front and height channels, many other features that get requested but never see the light of day.. For such a new product as the ARC I want to see new things added to it etc… Also would like to see some rear up firing speakers to be added to the Sonos line…Rant over…

I’ve got a Sonos Arc paired with a Connect:Amp and I’m experiencing issues while watching Atmos content on Netflix via my Apple TV 4k.The audio has weird issues where the output of the Arc intermittently gets very quiet or cuts out completely and when that happens the output from the rear speakers powered by the Connect:Amp get’s much louder. I’d specifically say that the audio never fully cuts out, just seems to be some communication issue between the Arc and Connect:Amp. The Arc and Connect:Amp are both wired on the same UniFi switch. LG B8 Oled with Apple TV 4K  Sonos Arc connected via ARC - wired  Sonos Connect:Amp as LS+RS - wired Sonos Sub (wireless) Support diagnostics confirmation: 122881592

I have a Sonos SL and a new Beam in adjoining rooms. The Beam is connected to a TV via audio return channel.  In the app, I group the Beam with the SL, and for the Beam I enable TV Autoplay, and enable Ungroup on AutoPlay.I turn on the TV, but the Beam does not Ungroup. I’ve powered off and on the Beam and SL - no change.How can I fix?(If helpful, diagnostics 197345318) 

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I have a playbar and 2 play1s set as surround sound, the playbar is linked to my tv via optical link. While watching the tv I get the tv sound but also get ambient noises through the surround speakers that is unrelated to the tv programme

This has been going on for years, at least since 2013 when I bought most of my Sonos system.  Many people have requested it here in the community, but I’ve yet to see it done or explained why it technically could not be done.  So today, I made an account to find out.As a technical person in the IT field for 20 years now, I’ve also dealt with a good amount of audio and home theater equipment over the last 30+ years.   I just can’t imagine it would be that difficult to add a button to the app to allow the TV to play FULL RANGE stereo music to the Playbar/Sub/LS/RS setup.   After all, it is already done for music.  Maybe it is a limitation of the internal optical sensor or other hardware, or perhaps it is just programming since the optical signal is digitally controlled.   My 2018 LG TV is optical to the soundbar, and the only settings are Auto or PCM, which makes no difference, I’ve tried.I just got a Chromecast with Google TV over HDMI, and I tried Twitch streaming there hoping I would

Had the Sonos ARC for about 6 weeks now. General TV content, music is ok, but im still not impressed when watching films with either a 5.1 signal or ATMOS, it just sounds so flat and ATMOS does not surround you like the Samsung ATMOS soundbar I previously had. The sub and rear surrounds seem to out do the ARC they perform great, but the ARC I just feel is holding itself back, like the speakers have half power.. I was watching Midway film last night, rears and sub did a great job but the ARC just sounded weak, I also found the voices would be too quiet even with speech enhancement on. I have Truplayed so many times to get a better sound but it does not change it much at all.I have not returned it as Im hoping this can be fixed with an update, as im not impressed by the ARC yet. I want to be wowed by the ARC when watching films, not fiddling with the settings all the time trying to get a better sound from it.

Hi, I currently have two in-ceiling speakers installed in my basement, which I intend to use for a home theatre. I was considering the Sonos Arc given its support for Dolby Atmos at a reasonable price. However, I was wondering if using the in-ceiling speakers in tandem with the Arc for surrounds would have an enhancing effect, negligible difference or an adverse impact. My worry is that the in-ceiling speakers may interfere with the up-firing speakers on the Arc… is this something that Trueplay will calibrate for? Additionally, my in-ceiling speakers are slightly offset and the TV does not sit perfectly between them on the left/right plane. Would that suggest that their use as surrounds may be sub-optimal? Thanks,

My Sonos Arc randomly drops audio here and there. Diagnostic: 290190921

Hello,I recently set up my Sonos Arc, but I can’t get Atmos through my Xbox One S. Here’s my set up…Samsung 55” Class 4K Ultra HDXbox One SSonos Arc (connected to the TV via arc HDMI) Any help would be appreciated.

Hi Sonos team,I fail to set up up a surround system. I recently bought a Sonos SL and Sonos One to be matched with my Sonos Beam. I am able to play stereo through all of them simultaniously but when I want to set up surround it mentions something like “There was a problem adding the surround speaker. Please make sure the surround speaker is connected to power and wifi”. The Beam is directly connected to the routher while other devices are on Wifi. Would anyone have a solution to this issue?

I have installed a new arc to my system , I already have 2 ceiling speakers I am looking to use as surrounds with my arc and sub but I can’t get any sound out of them ? Both the arc and amp are hard wired to Internet and the app lets me set it all up just can’t get any sound ????

Im building a new house, and want to set up surround in the living room with wall/ceiling speakers. I have today a beam with sub and two One as surround. But I want to at least have the surround in ceiling instead of One hanging on the wall in my new house/living room. Is this possible? And instead of beam I want wall speakers in front, but as far as I understand Amp is just a stereo unit which makes surround setup not possible with just wall/ceiling speakers?Does Sonos have any amp that can handle multiple ceiling speakers for different zones? Having 5 Amp setup is quite costly. 

my gear: 1 connect amp, 1 pair of symphonisks, 1 play 5, 2 polk S15e, 1 turntable, 1 polk signa s1 soundbar with sub (2.1).OK so here's the "problem":first, I would like to have a sonos AMP with the turntable and the tv and a non SONOS sub connected and also the symphoniks acting as surrounds! is this ideal?secondly, just have the polk signa s1 for the tv and the connect amp + Polk S15e for the turntable. (but then i will not have surrounds)These are my 2 best ideas.Do you have any other suggestion? What do you guys think?Thks for your time. So basically, do you think the sonos AMP solution will solve everything? my only doubt is for everyday Tv (news, soaps, whatever) do you think the Polk s15e + sub + surrounds will be to much?

My surround setup stopped working recently. It’s unclear what the reason is. My ip ranges changed due to a new modem and needed to reconfigure my sonos system. However i don’t think that is the reason…My setup:TV audio out: HDMI / ARC: auto (setting it to PCM makes no difference)DTV audio: auto (setting it to Dolby Digital makes no difference)My Beam is setup with two play1 speakers but audio input still says Stereo 2.0 when i look at “About my system” in the system settings section in the app.I tried everything imo…Any suggestions?

Buenas tardes.Quisiera saber si sonos arc y ps5 es compatible con el sonido 3d tempest.Gracias.

My 2008 Panasonic plasma TV is still going strong - making it a tough negotiation with my wife to replace it with an OLED that will give as good a picture! My viewing is mainly through Virgin Media V6 … and sometimes Blu-ray.I’m about to hit the ‘Buy’ button for the Arc (although it does look like there’s a shortage at the moment). My TV doesn’t have an ARC HDMI … but I’ve read that I would need to connect with an HDMI optical adapter … but that would mean ATMOS wouldn’t be possible??So I was wondering if it might be possible to use an HDMI splitter - HDMI cable from V6to the splitter and then one HDMI to TV for picture and a second HDMI to the Arc for sound.Any thoughts on if this would work … or any better suggestions (other than buying a new TV) 😄Thanks ... 

We’re building a new house, and in the living room will have a gas fireplace on one wall, with ledge-rock-looking tile around the fireplace up to the ceiling.  We have a large thick natural-edge walnut mantle above the fireplace and plan on mounting a Sony 65” AH8 above the mantle with enough room to either put the Arc under the TV, mounted to the ledge-rock or hung from the TV mount.Any thoughts on how to mount the Arc using the wall mount sold by Sonos over the rock, or are we going to have to mount the wall mount to the drywall, then tile around it?IF possible, we’d like to hang the Arc under the TV mount, but, have not been able to find a mount that has such an option, or any kind of a third-party hanger for the Arc.Thanks!

I’m replacing my 5.1 wired home theatre system with a a SONOS Arc and Sub. The Arc is installed, the Sub is on back order. I was considering replacing the two rear speakers with SONOS One SL’s. The current speakers are attached to brackets close to the ceiling. I was thinking that I could use the SONOS One Mounts to mount the speakers. Then the issue becomes power. I was thinking (hoping) that I could get an electrician to set up an outlet in the attic, and run the power cords through the existing speaker wire holes and plug into the outlet. Is this a reasonable approach?