Optical out from TV is going into Playbar. Rear channels and all other zones play audio from TV, but not Playbar. With the amount of money I’ve spent on Sonos, and the amount of issues I have, I’m starting to think I would have been better off with Russound or Nuvo. Any suggestions to remedy the issue? Obviously the Playbar is passing audio to the other speakers, but not playing itself. I’ve had this issue intermittently for over a year.
Diagnostic confirmation number: 2014974235
Hi @Tyler K.
Thanks for reaching out and welcome to the community!
I appreciate your detailed post outlining the issue and especially your effort in submitting the diagnostic, let me help and try to figure this out.
Upon checking on the diagnostic report, the system detected errors and one of those is the home channel mismatch, wherein your system is on a mixed-mode (SonosNet and wireless). Supposedly, when one of your Sonos products is directly connected to the router via ethernet cable, it will create a dedicated network for Sonos which is called SonosNet. I see that the Boost is wired but there are speakers still connected on your Wi-Fi and not on the SonosNet.
I suggest following the steps below to try and get the error corrected:
Let us know how it goes and if you have any questions feel free to reach out, we’re always here to help.
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