Home theater

Hi allNot an expert on any of this so please go easy.I bought a new LG CX, which is outputting to my beam via hdmi. I also have a pair of Play 1s as rears, and sub. Everything works great from the internal TV apps and via Sky Q This issue I have is with my PC, which is connected to the TV via hdmi. I'm trying to get it to output Dolby 5.1 but because it knows it's connected to a TV it won't. I don't think there's a way around for this without messing about with new sound card/optical cables or connecting straight to the beam from the PC - unless anyone knows different?However, the PC can output atmos (I've installed the codec) and as the CX can down-convert that to Dolby digital for the beam (as I understand it) I figured I could do that. When I try, the Sonos app reports that it's receiving a Dolby 5.1 signal, but I still get nothing from the rear speakers. What am I missing?Any help appreciated. Spent a fortune on the PC and it's annoying only to get stereo out of it.. CheersJoe

Sony 65A9G Android (all streaming via SONY Android)Sonos ARC, SUB Gen3 and BoostFIOS QuantaumSound never drops while watching TV via FIOS. Sound drops randomly when using any streaming service, Prime and Britbox are the worst. Restoring sound is different for each service. Prime is the most cumbersome, requiring me to select SETTINGS,AUDIO SYSTEM SPEAKERS TV SPEAKERS, which forces an HDMI error and causes restart of the program. Netflix is more forgiving and usually continues after the TV Speaker selection. This is my first time with Sonos products, at times I wish my Pioneer receiver and Polk sound bar were still installed. I have read many comments on this issue with no FIX offered.

So just a simple question.  does trueplay tuning EQ the Left/Centre/Right channels in an Arc independently of each other or as a whole? im not asking about volume balance that is done before the tuning, I’m specifically curious about eq. for example if your left side of your arc is close to a wall and your right side isn’t, will it eq less bass from the left channel to make up from the boundary reflections from the wall? Or will it just eq all 3 channels the same?  

So I’ve just gotten 2 One SL’s to use as surrounds and have tried all night tonight to get them tuned correctly.    No matter what I do they are always unbalanced with the right one being to loud. I even factory reset them and swapped them to make sure one wasn’t faulty.    Anyone got any ideas? One thing I’m thinking is factory resetting the surrounds and then trueplaying just the beam and then adding the surrounds and leaving them untuned and manually balancing them. 

I’m thinking about purchasing the Sonos Surround Set, which includes the Arc, Sub and two One SLs. Is it possible to use the Arc as a center channel and connect two other traditional tower speakers as my front R and L speakers? Would I also need to purchase a Sonos Amp?

HiI want to use my own sub and rear speakers in my home theater.  RIght now i have an arc mounted for the front three channels.  But i see with the amp i can only power the sub OR the rear speakers in a surround sound config, not both.  That is absurd.  Anyone have a workaround that doesn’t cost $700 more?? thanks!

Submitted diagnostic #578895988. Connected via the HDMI/Arc directly to Sonos Beam.  Every random 3-7 minutes tv cuts out for about 5 seconds and comes back on.  Sound never cuts out.

I am trying to connect Beam to a Sony Bravia Tv using an audio converter.  I have coaxial out of tv into converter. and optical into converter from beam using Sonos supplied adapter.   I am trying unsuccessfully to connect to to beam. message on sonos app says « no signal detected  make sure to digital optical adapter and HDMI cable are securely plugged into.... »it will not connect to tv can someone explain to me what I am doing wrong or missing .

Soundbar started buzzing last night on every channel, app - everything.My mac is fine when on youtube tv - meaning it’s not my wifi.

Situation:  My playbase is not playing any audio from the TV. My TV is a Vizio P Series.   Playbase will play audio direct from Spotify, for instance, when I select this media source in the app.  It is apparently not detecting anything over the optical audio cable. I have  Roke Premeire connected to Vizio TV via HDMI, and optical audio from TV to Playbase. I have power cycled everything in the chain, no affect.  Sonos app stays on the Spotify test track and doesn’t auto-detect optical audio. Roku is set for Dolby Digital.  Vizio TV is also set for Dolby Digital for the Digital Output and Analog Output is Fixed.  TV speakers are “off”.   I have unplugged the optical cable from the playbase and verified a red light, then re-seated it.   Nothing is working. There seems to be no customer service anymore at Sonos (I have another question I emailed weeks ago and no response) so I’m grasping at straws, here.   The app doesn’t seem to have a way to verify Optical Audio coming in (I had thought

I installed a Playbar this week. It is connected to a Vizio TV and an Xfinity setup box - fairly basic setup. I have paired the Xfinity remote to control the TV and Sonos playbar volume. When I hit the “off” button on the remote, it powers down all devices. However, my Playbar turns back in the middle of the night - usually 4am. I have tried all creative options to troubleshoot, but cannot figure out the root cause.  Any assistance would be greatly appreciated. 

Bonjourimpossible de connecter via le port HDMI eARC la barre de son à la TV Sony (pas de son)avec la connectique optique, cela fonctionnela barre de son fonctionne en diffusion musicaleMerci pour votre aide

Please help.  Sonos ARC - New Fire Cube - Projector.  I can play music through Alexa App from Cube to ARC.  What I can’t do is get sound from video.  I tried a splitter from my cube to projector and ARC, but no sound is coming from the ARC.  My projector has no ARC HDMI - the only output sound via old school audio cable.  I have a new Cube and new ARC and we can’t use them to watch TV.

Greetings. I purchased a VAVA 4K Projector recently as well as a Sonos Arc Soundbar and sub. As many have noted, there are prevalent lip sync issues with this setup which is slightly annoying to downright bothersome. Hoping to fix this, I purchased HDFURYs ARCANA which arrived yesterday, and wouldn't you know it I'm one HDMI short.  I am currently awaiting for it to arrive, however as there was no instructions with the ARCANA, I emailed support just to make certain I had everything I needed to fix this issue...to my chagrin they stated that VAVA has "issues" (no detail) with the Arcana and that it "would not work" to fix my audio problem. He stated I would need to purchase their proprietary "Vertex2" or "DIVA" with it to make it work...these cost over $400. Considering I've  dumped nearly $5000 on my current setup, I can't help but feel angry. Is this tech support person BSing just to get me to buy more of their products, or once I get the additional HDMI will I be fine? Thanks.

Will there ever be a version of the Arc without a microphone? We don’t do big brother listening devices in our home.

I have the sonos amp connected to ceiling speakers and the amp is in a different room. I connected the TOS-LINK from the TV to the Sonos AMP and it works great but I have no way to control the volume except for the Sonos App. The Amazon FireTV remote works via Bluetooth with PlayBars but that only works when it can reach the IR. I don't want to use an IR extended running another cable to the closet. The rack has 6 sonos amps in it and I don't want the issue or the IR controlling more than one box and also I don't want to run the IR cable. Is there any way to configure the Amazon Firestick to control the volume without IR?

In the Sonos Arc Sonos system info screen in the app; what’s the difference between and what is the better sound? -Dolby Atmos (Truehd)  eArc mode Auto Dig output audio Pass-throughand  -Dolby Atmos eArc mode AutoDig output audio Auto  

My playbase won’t connect to wifi any more I’ve submitted a diagnostics #612411484

My Apple TV 4K plays Netflix and Prime in Dolby Digital Plus, Fire Stick 4K plays Netflix in Dolby Digital plus but plays Prime in Atmos, Sony Android TV plays both Netflix and Prime in Dolby but no sound leveling on Sony, and Roku Ultra Plays Netflix in Dolby Digital Plus, Prime in Atmos and the Apple TV+ plays in Atmos. Wow, such a swing.

My TV is mounted on the Sanus Swivel TV Base. The metal baseplate is a tad over 1/4” thick, and I am not sure there is enough clearance under the midsection of the arc. In other words, I am worried that the baseplate might bump into the underbelly of the arc.Check out https://www.sanus.com/en_US/products/mounts/wstv1/ and https://www.sanus.com/assets/products/wstv1/documents/WSTV1_TD_191014.PDF for reference.Given the dimensions in the PDF above, what is the “underbelly clearance” in the middle 27” of the arc?Happy Holidays!Bruce.

I have a lot of sonos products.  I've been using the play bar, sub, and play 1 surrounds for many years.  I upgraded the play bar for the arc.  I find that the dialog is harder to hear.  I tried every sound setting combination the app has to no avail.  I kept turning the volume up to hear speech,  and down when the other sounds got too loud.  I hated the volume up and down game so I went back to my play bar and the dialog is so much better.  Also, I don't own any apple products so don't recommend calibration., not going to happen.   Sonos please fix this in a firmware update. If not I'll going to have to get a different soundbar with HDMI connections that has good dialog performance. I researched best dialog bars on rtings and the sonos arc is very low on the list, the play bar is much higher.  Why does the dialog suffer on the arc??

Ok so I’m somewhat new to this and the people at best buy made me believe that this would work but I’m hitting a deadend.  here’s what I have6 Sonos sl12 Sonos sub gen31 Sonos arci was trying to connect 1 arc 2 subs and 4 sl1. Currently it’s only letting me connect 1 arc 2 subs 2 sl1.running this setup on Sony Bravia xbr85x900hplease shed some wisdom anyone.

Hi everyone,I have a 2017 Samsung TV that features an eArc HDMI port.I recently got a Sonos Arc and an Amazon Cube Fire TV, with the goal to enjoy Dolby Atmos sound. I am not managing to get it. I keep seeing in Sonos app “dolby digital 5.1” on titles that are supposed to have Atmos. I indeed launched those from the Netflix app on the Cube. I have ordered better HDMI cables (my last hope) but I wonder if any of you has some ideas how to fix this, or if it’s possible that my tv, for some reason, is the bottle-neck (I connected the arc to the eArc port, and the Cube to another HDMI) thanks!marco  

Hi everyone and apologies as this is probably well trodden ground but I'm annoyed that I can't enjoy my sizeable blu ray collection with surround sound on my beam. Does anyone have a (hopefully cheap) recommendation for a player to player 4k and normal blu rays and output DTS as DD5.1? I have a ps5 and hoped that would give me the option but alas no. I also have an Xbox series s (obviously no disc drive) so don't really want to go down the one s route. Any tips would be appreciated 

Hi All, I recently purchased a Sonos Beam to compliment my TV(TLC 635) in the living room. The sound/music sounds great when connected via HDMI Arc.My friend lend me a Bose smart 300 bar for comparison and the sounds/music is much richer on Sonos as well when hooked up to the TV.However, when I switched both to wireless playback without the direct hook up we heard muffled quality from Sonos(deep bass/treb,voice not clear/crisp) vs distinct clear quality coming from BOSE. Using Youtube/Amazon Music as bench mark.I tried reset the sound bar or change the tuning and the equalizer but still BOSE came out much better. I’m wondering is there a way to make the wireless playback sound more clearer? Thanks,-Kevin