I’ve posted about this problem before:
I just wanted to update this topic for anyone who experienced the same issues or are interested in buying movies through Playstation store.
Unfortunately surround still doesn't work when watching movies bought on the Playstation store on the Playstation 4, but for some reason it works perfectly on the Playstation 5. Same movies, same audio settings.
Hi
Thanks for reaching out to the Sonos community. We appreciate you for sharing this information with us. Glad to know that purchased HD movies are working perfectly on your Playstation 5. Sorry to hear that you’re still facing the same with your PS4. Some Blu-ray players and game consoles have the ability to transcode DTS into a format that Sonos supports, such as Dolby Digital 5.1. You may also check this article about unsupported audio on your home theater speaker for reference.
Let me share the following threads for your reference.
https://en.community.sonos.com/home-theater-228993/lpcm-and-4k-blu-ray-players-6850675?postid=16488025#post16488025
https://en.community.sonos.com/home-theater-228993/4k-uhd-players-able-to-output-pcm-7-1-6850613
https://en.community.sonos.com/home-theater-228993/ps4-pro-outputting-pcm-via-lg-cx-shows-multichannel-pcm-7-1-for-sonos-arc-but-rear-surrounds-have-no-audio-6850771
Please let us know if you have any further questions or concerns, we’ll be glad to assist you.
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