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JAy3k1
Contributor I
January 22, 2021
Answered

Beam stopped working with LG TV

Over night my Beam which has been connected to this LG tv since April (which is also brand new) has stopped working. In no way can i get it working.. Silence.

 

Using the Sonos app i tried to reconnect it and it fails with Arc mode not connected. I have checked the cables both ends and even replaced the cable and still no joy.

 

I performed a soft reset of the TV (unplugged for over 60 seconds) followed by a factory reset. Still nothing worked. The TV now only sees the Beam as a server rather than an active port showing on HDMI 2 Arc.

 

All other features of the Beam are working such as streaming. For info, the beam is connected to a pair of Play1s. (Original) 

 

Any ideas? 

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Airgetlam
AirgetlamAnswer
January 22, 2021

I’d double check for software/firmware updates from LG, and then contact their customer assistance group. 

Bruce
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5 replies

Airgetlam
AirgetlamAnswer
January 22, 2021

I’d double check for software/firmware updates from LG, and then contact their customer assistance group. 

Bruce
JAy3k1Author
Contributor I
January 23, 2021

Thanks for the reply. I have contacted LG support to see what they say, i get the sinking feeling I'll end up in the "Contact Sonos.." followed by "Contact LG.." loop here.

 

I have since ordered a new HDMI cable to filter that issue out, sadly after turning the house over i could not find the optical adapter that came with the Beam. 

JAy3k1Author
Contributor I
January 24, 2021

I stuck the Beam on my old TV through the ARC port and it worked straight away. Tried it once agin on my LG and no joy. Thankfully the new HDMI cable fixed the issue; TV now sees the Sonos on the ARC port as well as the Sonos app.

 

I am at a loss as to what exactly happened here. Least it is working once again. 

Airgetlam
Airgetlam
January 24, 2021

Pretty good indication the issue is with the LG in some manner. If it happens again, you may want to force a full reboot of the TV, by unplugging it from the wall for 2 to 5 minutes. Certainly can’t hurt. 

Bruce
JAy3k1Author
Contributor I
January 24, 2021

Yeah indeed. Odd issue, i am in contact with LG but shall close the case once they get back in touch tomorrow. 

 

I had performed all the resets i could on the TV Airgetlam. Thanks for the reply. 

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