Home theater

Hi.I’m excited to have bought my first ever Sonos product today. The Sonos Arc with the Sub.It sounds awesome, but no surround and no Dolby Atmos.Our TV has standard HDMI ARC but no eARC. So I’ve bought the HDFury Arcana.I have our Google Chromecast with TV plugged into the input of the HDFury Arcana, and the eARC output of the Arcana plugged into the Sonos Arc. The HDMI out plugs into my TV.I’ve tried a number of Netflix, Amazon Prime and Disney+ titles, but it doesn’t seem to be Dolby Atmos. I assume it will display Dolby Atmos on the Sonos app on my phone. How can I tell?And why can’t I get Dolby Atmos?Are there any settings on the Arcana that I need to select? Have I plugged anything in incorrectly?Is there a setting on the Chromecast, the Arc, the app or something else that I need to select?At the very least I want to show the family (and myself) why Dolby Atmos sounds like. I played the Dolby Atmos demo on YouTube, but of course that didn’t play in Dolby Atmos, impressive though

Over night my Beam which has been connected to this LG tv since April (which is also brand new) has stopped working. In no way can i get it working.. Silence. Using the Sonos app i tried to reconnect it and it fails with Arc mode not connected. I have checked the cables both ends and even replaced the cable and still no joy. I performed a soft reset of the TV (unplugged for over 60 seconds) followed by a factory reset. Still nothing worked. The TV now only sees the Beam as a server rather than an active port showing on HDMI 2 Arc. All other features of the Beam are working such as streaming. For info, the beam is connected to a pair of Play1s. (Original)  Any ideas? 

My sound bar stopped powering up.  Light does not com on.  Have tried other outlets

My soundbar drops out every few minutes for a second or so. It's very frustrating. Been doing it for a number of weeks now. Can anyone give me any ideas to fix it. Thank you. 

I have in my great room an Arc and Sub gen 3 for watching movies etc.  I also have in the same room for listening to music two play 5’s.  It would e great to be able to listen to music with the sub and play 5’s with out having to decoupling the sub from the Arc.  It seems to be a lot of extra work to just add some depth to my listening experience.  I saw this request (now 5months old) just after receiving my Arc and Sub, but have not seen from Sonos on this topic, except it would be passed on the engineers and developers. Thanks in advance. 

I own brand new playbar, not even a month old, and I had a static noise. I told the store I bought it from and they replaced it, but the new one made the same noise right away. It's connected to a Toshiba Fire TV through the digital output. I have only noticed the noise when watching Netflix. and I do not have any other devices nearby causing interference (no cell phone signal, bluetooth signals or antennas) I'm not sure but it sounds like interference as it will come and go.

Room System: Playbar, One X2, Sub G2, Sub G3Wifi: Eero, single said, system connected wirelesslyI’ve added a second sub to my room system this weekend - It sounds fantastic, but I’m having some issues with the S2 app in my iPhone 12. When I configure the system for 5.1 with a single sub channel, it displays as normal in the S2 app. When I add the second sub, my S2 app on my iPhone 12 will only show the Playbar in the room, all other devices (One x2, Sub G2, Sub G3) disappear. The Sound controls for home theater also disappear. The system seems to work normally. I’ve reset the app with no success.  Now, when I view the same system configuration in my IPad Pro S2 app, I can see all the devices and home theater controls.  anybody else experience this, is it a known issue?Edit: iPhone 12 diagnostic report is 1011209043. iPad Pro to follow soon   

I have a surround system in my media room with a beam, sub, and two sonos 1’s as rear speakers.I also have one in my bedroom, and 1 in the kitchen. These are used very rarely, so I want to add them to the media room. So, I went into my app, and renamed the bedroom to media room, and kitchen to media room- now there are two media rooms in the app. How can I add the two sonos one’s as front left, and front right in the media room? Why does this have to be so difficult. arrgh!

Is there an option to advance the audio? The audio is slightly too slow on Samsung built in Netflix app. The option in TV and Sonos are only to increase the delay… Many thanks 

Just got the Sonos Arc and conveniently, also received the firmware update on my Sony X900H enabling eARC capability. I’m a little lost as to what settings I should change on the TV to maximize the Arc. Can anyone advise? Thanks!

Now with the arc in the now playing screen you can only see if there is an atmos signal or not. you can go al the way into system settings and see there wwhat signal is playing (stereo, dolby digital, dolby digital + etc), would love to just be able to see what signal is coming in on the now playing app.  thanx

Hi,My new Sonos arc, unlike my expieriences to date with previous Sonos products is a nightmare, from setting up onwards.As soon as I channel surf on my satellite TV box, the sound turns off and I have to get my phone, open the Sonos app and turn it back on again.Now it refuses to play music regardless of what I do or try, just says unable to play.Seriously considering sending it back and reverting to my old Sonos connect, as that actually works.Have I got a dud? or is this common? And if so, why would Sonos release such a thing?CheersAdrian 

Currently watching WW1984 on my 2021 Samsung Q7 led with sonos arc. I was trying to figure out if the audio output is displaying Dolby atmos but when I pull up what I’m watching on the Sonos app it does not show up and it has been doing this for quite some time.  

Hello, just got sub hen 3, I started playing music and noticed buzzing around climatic parts or heavy bass. Is this normal for this model, or do I need to change my sound settings to make sure it doesn’t rattle or buzz during movies or music?

Hi.  I have had a sonos beam for around 8 weeks now and it did work perfectly. The beam keeps intermittently connecting and disconnecting to the tv.It is connected to the tv via an hdmi lead into the hdmi arc port in the tv. I have tried powering everything And reconnecting, i have tried 3 different hdmi leads (which all work on other products fine). I have tried wireless headphones to ensure the tv sound works ok. Has anyone come across this issue before and could help?  Thanks  

Have beam + 2 play ones as surround . on my new Philips TV every time I switch off by remote so still in standby the next day its reverted to TV speakers . TV saying external source is applied ... I have to unplug TV and start again !

I can barely hear the Atmos effects on the Sonos Arc compared to my Samsung N850 Atmos soundbar. Any way to make the upfiring drivers louder?

Hi folks,Let me start by saying ”I’m definitely a novice” and therefore not tech savvy in any fashion!So please be gentle.I have just purchased a beam for my bedroom and am impressed with the sound so I and am considering replacing my Boise bar in my living room and possibly adding some additional speakers. Suggestions are appreciated.I have a small 2 bedroom custom built house. My living rm is 14x14 and my bedroom is 14x16. They  are separated by roughly 13ft of 4’to 5’ wide hall that opens directly into one another. I have a 55” Samsung TV in the bed and a 65” in the Liv rm.   Now my thoughts are as follows. purchase a new beam for the Liv.rm. and a sub to place in the hall. I may add other speakers if needed. Again I’m open for suggestions. My primary question is can both of the beams share the sub?. I believe with the layout ,distance and openness of the hall to each listening area it should function fine. I hope to link everything together for music listening throughout and just s

I have just bought a Sonos Beam.  I do not own a mobile phone so I borrowed one to set up. Sonos informed me that once set up using the app on the mobile phone, I would then be able to control the speaker using the S2 app on my Windows Laptop. However, although I can use the Laptop app to control volume,any attempt to change  EQ settings i ineffective - the slider controls revert to preset positions. 

Hi, my diag id is: 546783324When I mute in app or with the remote the Sounds goes back in after like 10 seconds. What is going on ?

Hi, my playbase has stopped working on wireless, both on wifi and on Sonos Net.  When I plug it in with an ethernet cable it shows up immediately in the app.  My other 3 Sonos speakers work fine.  I’ve worked through all the trouble shooting including factory reset and the problem hasn’t been resolved.I’ve sent a diagnostic report - the number is 849305995.  Any ideas or advice please?

Does the Sonos Arc work fine with the LG cx Oled, including lip sync issues and sound issues? Before I spend 2k on the tv and soundbar.

Hi all, my first Sonos prod: a brilliant Arc black. Connected via HDMI eARC to my LG OLED 65C9 and everything seems to work pretty nicely. Mainly watching movies and series from Netflix/Prime and Atmos is regularly passed by the TV Apps when available. Also listening music from the Sonos app or other sources via Airplay works nicely even if I expected a better performance.Planning now to improve the system adding the sub or the One SL surrounds. Which one would you prioritise considering my type of use? If you had to choose between only one of the two would you go for the Sub or the Surrounds?Second question. In my “previous life” I had a 5.1 system with a Denon amplifier and 5.1 separate speakers. When the source was a basic two channels (say a Movie on standard antenna DTV) you could activate on the Ampli a Dolby Prologic Movie option to have a simulated Central and Surrounds. Is the Arc doing any type of processing when the source is a basic two channels stereo?Many thanks in advanc

I would like to request the optionto use two Sonos Move speakers for surround sound. It seems to me that the already built an automatic true tune would make them a uniquely convenient solution for those of us that don't want to set up permanent surroundsound.I know I could always return one of my Moves and buy two Ones but I'm counting on the fact that I'm going to spend much more time on the deck this summer than watching movies. Don't burst my bubble. :-)If I'm willing to do the set up each time, how much of a technical ask is this?Thoughts?

Been trying things all day and this is driving me mad.I have the Sonos arc hooked up to the LG via the HDMI Arc. I also have a 1TB Sky Q box.The issue is around the Sky Q sound. In the audio visual settings, the sound for Digital audio optical HDMI sounds better on original vs Dolby Digital. Much fuller and I can’t quite work out why! Thought it would be the other way around and I’ve tried on a bunch of HD channels. LG Tv settings are as follows; DTV Audio Setting - AutoHDMI 4 - BitstreamDigital Sound Out - Pass ThrougheARC - ON Am I missing something or got something wrong? Any ideas?