Home theater

Hi,My new Sonos arc, unlike my expieriences to date with previous Sonos products is a nightmare, from setting up onwards.As soon as I channel surf on my satellite TV box, the sound turns off and I have to get my phone, open the Sonos app and turn it back on again.Now it refuses to play music regardless of what I do or try, just says unable to play.Seriously considering sending it back and reverting to my old Sonos connect, as that actually works.Have I got a dud? or is this common? And if so, why would Sonos release such a thing?CheersAdrian 

Currently watching WW1984 on my 2021 Samsung Q7 led with sonos arc. I was trying to figure out if the audio output is displaying Dolby atmos but when I pull up what I’m watching on the Sonos app it does not show up and it has been doing this for quite some time.  

Hello, just got sub hen 3, I started playing music and noticed buzzing around climatic parts or heavy bass. Is this normal for this model, or do I need to change my sound settings to make sure it doesn’t rattle or buzz during movies or music?

Hi.  I have had a sonos beam for around 8 weeks now and it did work perfectly. The beam keeps intermittently connecting and disconnecting to the tv.It is connected to the tv via an hdmi lead into the hdmi arc port in the tv. I have tried powering everything And reconnecting, i have tried 3 different hdmi leads (which all work on other products fine). I have tried wireless headphones to ensure the tv sound works ok. Has anyone come across this issue before and could help?  Thanks  

Have beam + 2 play ones as surround . on my new Philips TV every time I switch off by remote so still in standby the next day its reverted to TV speakers . TV saying external source is applied ... I have to unplug TV and start again !

I can barely hear the Atmos effects on the Sonos Arc compared to my Samsung N850 Atmos soundbar. Any way to make the upfiring drivers louder?

Hi folks,Let me start by saying ”I’m definitely a novice” and therefore not tech savvy in any fashion!So please be gentle.I have just purchased a beam for my bedroom and am impressed with the sound so I and am considering replacing my Boise bar in my living room and possibly adding some additional speakers. Suggestions are appreciated.I have a small 2 bedroom custom built house. My living rm is 14x14 and my bedroom is 14x16. They  are separated by roughly 13ft of 4’to 5’ wide hall that opens directly into one another. I have a 55” Samsung TV in the bed and a 65” in the Liv rm.   Now my thoughts are as follows. purchase a new beam for the Liv.rm. and a sub to place in the hall. I may add other speakers if needed. Again I’m open for suggestions. My primary question is can both of the beams share the sub?. I believe with the layout ,distance and openness of the hall to each listening area it should function fine. I hope to link everything together for music listening throughout and just s

I have just bought a Sonos Beam.  I do not own a mobile phone so I borrowed one to set up. Sonos informed me that once set up using the app on the mobile phone, I would then be able to control the speaker using the S2 app on my Windows Laptop. However, although I can use the Laptop app to control volume,any attempt to change  EQ settings i ineffective - the slider controls revert to preset positions. 

Hi, my diag id is: 546783324When I mute in app or with the remote the Sounds goes back in after like 10 seconds. What is going on ?

Hi, my playbase has stopped working on wireless, both on wifi and on Sonos Net.  When I plug it in with an ethernet cable it shows up immediately in the app.  My other 3 Sonos speakers work fine.  I’ve worked through all the trouble shooting including factory reset and the problem hasn’t been resolved.I’ve sent a diagnostic report - the number is 849305995.  Any ideas or advice please?

Does the Sonos Arc work fine with the LG cx Oled, including lip sync issues and sound issues? Before I spend 2k on the tv and soundbar.

Hi all, my first Sonos prod: a brilliant Arc black. Connected via HDMI eARC to my LG OLED 65C9 and everything seems to work pretty nicely. Mainly watching movies and series from Netflix/Prime and Atmos is regularly passed by the TV Apps when available. Also listening music from the Sonos app or other sources via Airplay works nicely even if I expected a better performance.Planning now to improve the system adding the sub or the One SL surrounds. Which one would you prioritise considering my type of use? If you had to choose between only one of the two would you go for the Sub or the Surrounds?Second question. In my “previous life” I had a 5.1 system with a Denon amplifier and 5.1 separate speakers. When the source was a basic two channels (say a Movie on standard antenna DTV) you could activate on the Ampli a Dolby Prologic Movie option to have a simulated Central and Surrounds. Is the Arc doing any type of processing when the source is a basic two channels stereo?Many thanks in advanc

I would like to request the optionto use two Sonos Move speakers for surround sound. It seems to me that the already built an automatic true tune would make them a uniquely convenient solution for those of us that don't want to set up permanent surroundsound.I know I could always return one of my Moves and buy two Ones but I'm counting on the fact that I'm going to spend much more time on the deck this summer than watching movies. Don't burst my bubble. :-)If I'm willing to do the set up each time, how much of a technical ask is this?Thoughts?

Been trying things all day and this is driving me mad.I have the Sonos arc hooked up to the LG via the HDMI Arc. I also have a 1TB Sky Q box.The issue is around the Sky Q sound. In the audio visual settings, the sound for Digital audio optical HDMI sounds better on original vs Dolby Digital. Much fuller and I can’t quite work out why! Thought it would be the other way around and I’ve tried on a bunch of HD channels. LG Tv settings are as follows; DTV Audio Setting - AutoHDMI 4 - BitstreamDigital Sound Out - Pass ThrougheARC - ON Am I missing something or got something wrong? Any ideas?

So My Beam wirks great, my two Sonos One’s and SubWoofer isn’t picking up anything though.  Works fine with Apple TV.

Hi,I’ve been using 2 Sonos One and 1 play:5 on my Apple TV with no issues for a year. After last Sunday’s Sonos update suddenly they stopped showing up on Apple TV → Settings → Video and Audio → Default Audio Output. I’ve tried restarting all devices, making sure AirPlay is on on my Apple TV. None worked.I tried AirPlay from my iPhone to those Sonos speakers and it worked. Just not showing up on Apple TV. Any help would be appreciated  Thanks!

Hi All,I have no idea if this is a sonos Arc issue but knowing that this is a very supportive and knowledgeable forum I have come here first.  In Summary. I was using the Arc with a LG65 C7 - I used the HD Fury Arcana and had no lip sync issues.  All worked.On Sunday I took delivery of a LGCX 65 and because it has eArc removed the Arcana and connected the Sonos Arc direct to the eArc HDMI port.  All worked.The TV source is a sky Q 2TB box.  Today the sound stopped working on Sky Q HD channels only.  SD channels had no issue.  This happened when you switched channels.  Occasionally if you waited it would come on, or if you switch back and forth.  Can anyone tell me what is happening and what I could do about it.thanks  Josh

I recently bought an outdoor projector and would like to play the sound on my sonos system.  The projector does not have wifi or airplay. How can I connect the sound from the projector to my system? Would any of these work?Connect Apple TV to projector. Stream movies via airplay.    Purchase speaker that can connect to projector out line and wirelessly to whole sonos system.    Some how add airplay to my projector?not sure if any of these are feasible any help or suggestions would be greatly appreciated. thank you

Would the Sonos - Female-to-Male Audio Adapter - Black​, Model OPADPWW1BLK, function to connect a Vizio S3821​ sound bar with an optical port to a LGOLED65b7a TV with an HDMI-ARC port?

I have an older Sony with Bravia sync. I am trying to turn on speakers from TV only but the sounds goes back to beam speakers. I have disabled auto play from TV. Doesn't work. I have tried some hdmi settings on TV it didn't help.Any suggestions?

I have had my Panasonic HZ1000 since Christmas and updated from a Playbar to an Arc a week ago. No matter what I try I am unable to get the native tv apps to output Dolby sound. PCM in stereo yes no cut out, nothing wrong but as soon as I switch to Dolby output no sound or it is constantly breaking up. I had no problem at all with the playbar outputting 5:1. It wasn’t Atmos but at least I could get some form of surround sound.I think I have no choice but to return the Arc as it seems its a common fault with all kinds of new TV’s and at £800 I might as well get something else that actually works with my TV!! Really poor from Sonos!! 

For Home Theater setups (Arc, Playbar, etc.) either standalone or as a full 5.1 System (Sub + Surrounds) I think users would appreciate the ability to have multiple presets to automatically switch based on source (or, although this is less useful, at a minimum manually toggle via a single button switch in the settings)For example for HDMI Input (TV) content I much prefer Trueplay tuning turned on as it improves sonic performance incl. speech which becomes clearer and I get better Atmos performance. However, I find Trueplay does not sound good with Streaming Audio from sources such as Spotify, Apple Music, etc. as I suffer from the metallic/harsh treble and loss of mids.I would suggest a feature so that a user can save custom presets (incl. Trueplay + EQ Setings + Sub + Surrounds settings). If the Arc can switch to that once it detects an HDMI input from the TV but then have the ability to switch to a different preferred profile automatically when it detects music that would be ideal.Th

Can a Beam be paired with any generation Sub?

I’m not sure if this is a Sonos, Nvidia, or Samsung question…I recently started using an Nvidia Shield Pro (2019 version) and hooked it up to my TV and Playbar.  My TV is a Samsung UN55MU8000F.  The Playbar is connected via optical digital cable, and the TV speakers are turned off, so that the only sound is coming out of the Playbar (a *huge* improvement over the TV speakers).However, I’m only able to control the Playbar volume with the app from my phone.  I can’t it with the Shield remote.I would seem reasonable if it were possible to connect the Playbar to the Shield remote volume controls via the Shield IR-settings… but when I go there, “Sonos” is not an option for the soundbar brand to connect to.If anyone can answer this, I’d be most grateful.  Or if this has already been answered elsewhere, please point me in the right direction.Thank you in advance!

Devices are off, TV is off, but Beam decides to play random sounds for about 10 seconds at around midnight, every night. Spooky and annoying. Couldn't find solutions from older threads.Where does the command come from? I don't recognize the source by hearing, but I took diagnostics immediately after, conf. number 298326721