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jvig
Contributor I
February 5, 2021
Answered

Surround Not Working with Cable

I just set up my Sonos Beam and One SL Speakers (2) for surround sound.

The Beam is connected to my Samsung HDMI Arc output. When I play Apple TV or Spotify the surround sound works fine. The surround sound does not work when watching regular cable. The sound just plays through the Beam. Any suggestions? 

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    jvigAnswer
    Contributor I
    February 5, 2021

    I think you helped me figure it out. One of the sound settings on the TV was not set for surround. Seems to be working now. Thanks. 

     

     

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    8 replies

    GuitarSuperstar
    Lead Maestro
    February 5, 2021

    Have you looked at your cable box’s audio settings? Make sure it is set to Dolby Digital and not PCM or Stereo.

    "Receive with simplicity everything that happens to you." - Rashi
      jvigAuthor
      Contributor I
      February 5, 2021

      Hi - my cable box only has a “Digital” option for Audio. It is set on Digital but still only playing through the Beam and not surround. 

      GuitarSuperstar
      Lead Maestro
      February 5, 2021

      What model cable box are you using? Do you get no audio from the surround speakers from every TV channel?

      "Receive with simplicity everything that happens to you." - Rashi
      jvigAuthor
      Contributor I
      February 5, 2021

      The box is a Humax Spectrum 200. The audio only comes through the Beam on all channels.

      GuitarSuperstar
      Lead Maestro
      February 5, 2021

      Is the cable box connected to your TV with an HDMI cable? If so, is there a setting on your TV for that specific HDMI port?

      "Receive with simplicity everything that happens to you." - Rashi
      jvigAuthor
      Contributor I
      February 5, 2021

      There cable box is connected to the TV with an HDMI cable. There isn’t specific settings for the HDMI port, just the general TV settings. 

      GuitarSuperstar
      Lead Maestro
      February 5, 2021

      What are the other audio options other than “Digital” on your cable box?

      Can you connect the cable box to your TV via optical?

      "Receive with simplicity everything that happens to you." - Rashi
      jvigAuthorAnswer
      Contributor I
      February 5, 2021

      I think you helped me figure it out. One of the sound settings on the TV was not set for surround. Seems to be working now. Thanks. 

       

       

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