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Google Assistant and Sonos

Your one-stop shop for discussing Google Assistant with Sonos. How do you add Google Assistant to Sonos One or Beam? Get your answers here.

  • 884 Topics
  • 6,779 Replies
884 Topics
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FireTrucksAtNightContributor I
asked in Google Assistant and Sonos
Can't add Google Assistant to Sonos One Gen2: "Connection problem" error

Hello,My Sonos One suddenly stopped responding to voice commands out of nowhere today. The microphone light on top won’t turn on. I did a factory reset and when I try adding a voice assistant through the Sonos app on Android, I immediately get a “Connection problem” error when I tap either Google Assistant or Alexa. It doesn’t even try to connect or search for anything, it just instantly throws this error. What’s the deal? It happens from my wife’s iPhone as well. I’ve unlinked Sonos from my Google Home app and still nothing.I submitted a diagnostic report, 620881377

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Simon B
3 years ago
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Ricky PContributor I
posted in Google Assistant and Sonos
GOOGLE ASSISTANT NON FUNCTIONING ON SONOS MOVE!

Imagine Saving up all your money to buy a Sonos Move only to find out that the Google Assistant is nonfunctional of the device? I spent roughly $500 on a  SONOS FIX THIS ASAP, theres no excuse for this. Moderator Edit: Offensive language removed

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UKMedia
3 years ago
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jezzalenckoContributor I
asked in Google Assistant and Sonos
Google Assistant Setup issues with Sonos One (Gen2)

Hi, I’ve seen slight variations to this issue on other threads but none that quite address it. Problem Google assistant was not working on the Sonos One speaker (the microphone was not active and not illuminated). In an attempt to resolve this issue I unlinked the Sonos from Google and tried re-linking.   Now the situation is that when I go to re-activate the GA service within the Sonos App the following happens: 1.) I'm prompted to add GA to my Sonos 2.) On the "select rooms" page I select the Sonos 3.) I press "add to google assistant" button and I'm re-directed to GA app 4.) This then simply takes me to App Store to purchase/download GA (which I already have)! 5.) When I then go back to Sonos app it says "Linking Google account" and HANGS on this page indefinitely with a spinning wheel.  6.) After a considerable length of time it times out and says "There was a problem adding google assistant".    As a work-around for this I've tried adding/linking Sonos from the GA app itself. This

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PancakeLegend
3 years ago
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menutContributor I
asked in Google Assistant and Sonos
Google Assistant missing voice commands

Hello all!I recently bought my first Sonos product, a Sonos One, and successfully integrated with Google Home.It is nice to be able to use music services unsing Google Assitant, but what about the music in our phones? Can we expect to be able to launch and manage music stored on our phones with voice commands?Thanks! 

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3 years ago
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ChymisteContributor I
asked in Google Assistant and Sonos
Google Assistant Beam with Sony TV

I have a Sony TV that has been connected to Google Home. Just added a Beam surround system to the TV using the HDMI-ARC cable. In the Google Home menu, the TV is listed, the Sonos system is now listed, and a new device is listed that is the TV linked to Sonos (the device has a much longer name). Is there a way to link the existing TV to Sonos and delete the new device? Thanks for your help.

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Mark P
3 years ago
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PurrContributor I
posted in Google Assistant and Sonos
Google Assistant won't play radio station and it used to play before - Classic hits

Hi therei have a radio station that I have played previous, when I ask google to play it she says ‘Ok playing Classic hits’ radio station on tune in…then she says..’Sorry, I can’t find what you are looking for’.…Any suggestions please?Thank you

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Mark P
3 years ago
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9elsContributor I
asked in Google Assistant and Sonos
Sonos One x Google Assistant - not able to pair

I  have read through the community and tried multiple things, but no luck so fare with paring Sonos One to Google Assistant. I have tried with both iPhone and iPad. The process stops once the Sonos App “calls” the Google Assistant app and i have chosen “Next” - “This may take a minute or two”  after a few minutes the Google Assistant app just returns this error: “There may be a problem”I  have tried the following: Deleted the sonos app. Deleted the Google Assistant app. I have reset the Sonos One speaker and added it to the system again.Still no luck. 

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Ken_Griffiths
3 years ago
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Jwieland16Contributor I
asked in Google Assistant and Sonos
My Google Assistant account will not connect to my Sonos One

I am trying to add Google Assistant to Sonos. Each time I try to do so, the Google Assistant app says that no devices are found. I've reset my router factory reset my Sonos one with no luck. 

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Simon B
3 years ago
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Ryan365Contributor II
asked in Google Assistant and Sonos
Stop Google being so vocal on Sonos

Hi Everyone Is there a way to stop Google being so vocal when it replies to commands like turning off the lights? On my Google home device it just chimes but on my Sonos One it replies with some thing like. "OK turning off three lights". All the devices are in the same room.    Thanks Ryan

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D
3 years ago
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BagotrixContributor I
asked in Google Assistant and Sonos
Google Assistant in other countries

When is Sonos going to keep up with Google Assistant and support other countries.I am an English speaker and live in Malaysia. Google Assistant is available here but does not show up on the Sonos supported countries list - when will this be addressed please.B.

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Simon B
3 years ago
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MaryhContributor I
asked in Google Assistant and Sonos
Google voice assistant did not respond Move

Just received my Move today and I use Google Assistant. I was able to get music playing (YouTube Premium) but when I asked for next song, turn volume up etc I was ignored.  This looks like a common problem.  Any solutions?

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Simon B
3 years ago
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MuchelContributor I
asked in Google Assistant and Sonos
Google Assistant not available

I am trying to find out if there is a way I can get Google assistant to work in a country not available yet?I am in the Cayman Islands and we should fall under UK or US settings but Sonos does not group us that way. Is there any way I can get it to work as the assistant works on all my other devices except Sonos. Thanks 

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Rowena B.
3 years ago
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WhalContributor I
asked in Google Assistant and Sonos
Sonos One and Google Assistant

I just bought sonos one gen2, i can not connect to google assistant.it said not avaiable in my country, why?Also my mic can not turn on or off thanks

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106rallye
3 years ago
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btmacdouTrending Lyricist I
posted in Google Assistant and Sonos
David (SONOS) and Goliath (Google): The future of Casting Music (and Video)

I have a 5 zone SONOS system and I am not a YouTube music user and do not intend to be one.  Too damn many subscriptions already.  And the app is terrible for accessing the 10,000 songs I have on the SD card in my phone.However, I AM interested in casting the music from YouTube videos to SONOS, and ideally, have the music go to SONOS speakers and the video go to my TV.  There are thousands of great YouTube music videos that I want to watch and listen to via SONOS.The real problem here is obvious.  It’s a battle between David (SONOS) and Goliath (Google) for domination in the streaming music business (both on-premise and via the web).Sonos is a good size company and they are a pioneer in high quality whole house synced music streaming….but we all know how this is going to go.  Google is already winning the protocol battle and SONOS will be forced to add that to their system (for a price of course).Non-Google apps and streaming services could choose to support SONOS and Google Cast but o

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B
3 years ago
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OverHazeContributor I
posted in Google Assistant and Sonos
My Sonos Beam Has started randomly saying "Sorry I don't understand" even when muted

I have google voice set up on my Sonos Beam and it has started saying “Sorry I don’t I understand” randomly even when muted. I have no idea why this is happening, The fact that it’s happening even with the thing is muted is the really weird part. Also it happens mostly at night which is a problem since its in my bedroom! Any advice on how I might fix this?

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Annazel S
3 years ago
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xinContributor I
asked in Google Assistant and Sonos
Google Assistant support in Malaysia

Hi, I saw the announcement of Google Assistant in Singapore - when will it be rolled out to Malaysia?

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K
3 years ago
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aristContributor I
asked in Google Assistant and Sonos
Can't turn off Google Assistant continued conversation

I turned on continued conversation yesterday after setting up Google Assistant on my three speakers (Beam and two Sonos One). I didn’t like it so decided to turn it off but realized today that the speakers are still listening after my initial command. I tried toggling the continued conversation setting in both the Google Home and Google Assistant apps on my iPhone (iOS 14.3) but nothing has worked. I tried leaving the toggle on for a few minutes and then turning back off but all three still give a second ping and listen after the first command. Has anyone else had this issue or know how to solve it?This is annoying but also gives me major privacy concerns since at least this feature is listed as “off” in Google’s apps but is actually still running on the devices!!!

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A
3 years ago
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camel PContributor I
asked in Google Assistant and Sonos
Turning off Google Assistant confirmations

Hi,Is there a solution to have Google Assistant stop announcing which playlist or song is going to be played via Spotify using my Sonos speakers? I like to have the music start without Google Assistance actually announcing it first. Thanks for your input.

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L
3 years ago
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FreddieTheBullyContributor I
asked in Google Assistant and Sonos
Google Voice assistant availability

is there a workaround in making voice assistant available? it says not available in your region. this is disappointing. i have an echo show and alexa is available. is there a workaround on this? i live in the philippines. without this voice assistant it’s just another ordinary speaker. for the price i paid i expected this to be available.

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J
3 years ago
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LyonsContributor I
posted in Google Assistant and Sonos
Connecting Sonos One SL to a Samsung TV

Is it possible? If yes, how?My Samsung TV Is the type UE48J6302.BestLuca Leoni

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Ken_Griffiths
3 years ago
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MuskratContributor I
asked in Google Assistant and Sonos
A workaround for google assistant voice being soo damn loud?

Any tips? The whole "hey google, turn bathroom volume down to 10p" makes no sense? The music you're listening to then turns down to 10p? What am I missing? 

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J
3 years ago
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JoRaContributor I
asked in Google Assistant and Sonos
Google Assistant does not work any longer

Hi there!I have a Google Assistant related issue--my Sonos System (Arc, Sub+Move) is linked to Google Assistant and everything worked perfectly fine so far. A few days ago I had to restart all devices as they were not found in the Sonos App. Google Assistant is still linked to my Sonos Move but does not work any longer (Assistant is not available). The Arc has no Google Assistant linked any longer and is also not found when I try to locate it both over the Google Home and Sonos App. Thanks for your help! As I did not change anything and it stopped working I guess this is related to the latest Software Update?!Btw I have also sent a diagnostic report with ID 257824096. Maybe you can see what went wrong.Thanks!

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S
3 years ago
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kimmal1761Contributor I
asked in Google Assistant and Sonos
Speakers listed twice in Google Home/Google Assistant

Hi, Just got a Google Home for Xmas and am trying to add my sonos speaker to it.  I’ve enabled the Google Assistant in the Sonos App however now when I go into either Google Home or Google Assistant app, each speaker is listed twice and I can’t seem to delete just one of them. Any one else experienced this before

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G
3 years ago
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DeezzaContributor I
asked in Google Assistant and Sonos
Google Assistant limited commands?

Looking for feedback on everyone else’s experience with the responsiveness of their Google Assistant on Sonos devices. I got the Sonos One with Google assistant so I can use it with my other Google nest devices, but the GA on the Sonos, is terrible. Home routines can only be started on my actual Google devices and has terrible responsiveness to commands connecting to other devices such as Google chrome, glitchy Spotify commands, will activate YouTube when asking it to resume play on the TV after successfully “pausing” the TV. The GA on the Sonos is really more frustrating than it is useful. I’ve also discovered that you can’t start home routines on the GA Sonos device either. Should have gotten the Sonos without the Google assistant had I known how terrible it would be. 

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D
3 years ago
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HareizonContributor I
asked in Google Assistant and Sonos
Sonos Google Assistant changed language

Hi,My Sonos/Google Assistant has suddenly switched from talking English to Dutch today. I can’t think what caused this except it happened around the time I factory reset my old phone.  Anyway, Sonos and Google is setup correctly on my new (Pixel) phone and all language settings I can see both on Google and Sonos account are set to English. I’ve tried relinking the Assistant on Sonos and it keeps defaulting to Dutch. I’m at a bit of a loss what to do here, any help would be appreciated. Thanks,Matt

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H
3 years ago
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