Get help and assistance with your Sonos system

I have an existing home theater system ( Sonos arc sound bar along with my Sonos 5 as surround sound. I want to increase the punch on my sound. Can I integrate the Sonos amp to my system and so how will I connect it correctly??

I have a samsung s90d oled with nintendo switch 2 and ps5 pro connected to sonos beam gen 2, 2 play ones, and gen 3 sub. When I connect my ps5 with surround sound and enable linear pcm on ps5, I only get linear stereo on my sonos app. When I select atmos I get full surround and atmos on app. Whether in game or in settings menu.On my nintendo switch 2 I get linear pcm 5.1 on the app while playing in game. In audio settings menu and audio output test the switch doesn't detect it 5.1. It says i have stereo, but when i play test tones it plays sound through all 5.1 channels but app and switch show stereo pcm during this. I have earc on, auto mode and pass through selected on my TV, as well as hdmi-cec on. I do use nice quality hdmi cables.  I've power cycled and unplugged replugged it all. I have read sonos may not get along well with some samsung tv, is that my issue? Thank you for any help

unable to find Ibiza live radio on sonos app you can’t add the URL into TuneIn Radio either  please advise...

All of a sudden I've noticed that I can't add playlists to the queue in the Android app.The app can see the tracks, but if I click on the play or shuffle icon it just spins away doing nothing.If I try to add or replace the queue with the tracks from the playlist i get an error message.If I click on the three dots next to.the track and select play, the track plays.One or two playlists with very a very small number of tracks seem to work as expected, but any substantial list won't work.Is this a known issue that's been broken in a recent app update. I have searched but can't see anything about playlists that recently. Thanks

Hello, I have a play 5 gen 1 and had interruptions during music through Spotify. When I switched to Tidal the problem was solved. 

cannot connect Sonos playbar wirelessly with new sky hub router. it connects with Ethernet but then cannot establish Wi-Fi connection. I have factory reset the playbar, and Apple Music plays through playbar via Sonos 2 app. I have reset router and altered security protocol and even tried it via sky WiFi extension hub upstairs but cannot achieve a WiFi connection. Any other suggestions please 

Iv just purchased a new tv (Hisense 75u8qua) and Sonos beam.  Had the beam connected to old tv last night and all worked fine.  New tv arrived and have set up, missing sound from some tv shows.  Trying to watch lioness and can only hear the background noise and no dialogue.plugged in using Arc hdmi, used the supplied HDMI cord etc.  cannot get it to work.  

I am planning my kitchen and dining room.  I am installing 2 sets of in-cieling sonos speakers in my kitchen and the adjacent dining room I wanted to put in-wall speaker/s.  My question is do I need to put a pair of in wall speakers (3rd in parallel series) or can I just put one in in-wall speaker?  the room only requires one speaker based on size, but not sure that I could do 3 on the right and 2 on the left and everything would function well.Thanks

Sonos Sub gen 3 not updating and hence unable to add to home theater system - arc and surrounds era 100, what seems to be the problem?  

After a year of troubleshooting with Sonos support things still don’t work.  I even sent an email to the new CEO and to Investor Relations and they got me in touch with a high end rep and problems are now recurring again.  They said I needed to plug one of my wireless speakers into direct Ethernet to establish a proper SonosNet network (which kind of defeats the purpose of wireless speakers and wireless worked fine before last May’s app disaster).  Have rebooted router and factory reset speakers and everything else and it’s still problematic.  Recent issue is that speakers are normal volume when searching and playing from Spotify via the Sonos app but if I AirPlay from Spotify directly to the speakers the volume is massively reduced.  Nothing changed on my end and have checked volume settings on both apps.  And then the Ethernet connected Sonos One and Sub Mini are always picking up audio like 30 seconds after starting music again too.It’s all a mess and I doubt I’ll be able to resell

Wife and I "gifted"  ourselves two new Sonos Roams in Dec '23, one orange, one green. Of course how little did anyone expect the Black Spring (year, and continuation for some) that Sonos would force upon us.Yesterday, her roam decided to up and experience the knocking noise all of a sudden while playing.FIX (PERMANENT?): It took about, if not over, 30 seconds of holding the power button to turn it off. Turning it back on, all seemed back to normal.  Time will tell.We were hoping that the Roams were going to be able to eventually link, wired or wireless, to build a stereo pairing for use at camp sites, picnics, and back yard hangs while relaxing with a beverage or gardening. But someone decided to torpedo the app, and the rest is history. We clearly knew the quality of device we were buying into for portability which could even be an extension of our other Sonos speakers. But the app-hot-mess and other shortcomings nearly immediately put the Roams into the buyers remorse column as soon

I have a large Sonos system (19 devices).  I have purchased another 10+ devices in the past but upgraded them.  So needless to say I know my Sonos.I have had a problem with a Ghost TV  as the main imput into two of my rooms that only have amp(s).  A while go I factory reset all of my devices and everythign was working great.   Then one day I choose to expand the TV to these other rooms.   I have not been able to remove the Ghost TV since then.  L2 has even replaced one of my amps.    The good thing is that after 9 months I think I know the fix.  I have to factory reset all of my devices (2+ hours) to get rid of the Ghost TV, and never expand the TV into those rooms again.    The problem with the Ghost TV is that those rooms become surrond sound speakers only.    NO - I will not talk to support desk any more.   Hours upon hours to get to support desk to go now where  - you guys are painful.   Enough with varify my phone number, email etc…..Every time - Every transfer after 20 min of let

Recently after updates on both SONOS and WebOS I started experiencing problems with playing content  over eARC.what happens is that DolbyAtmos or 5.1 shows do not use all speakers on ARC and content especially  dialogues are muffled.i need to change to PCM to have a decent sound quality but then no Atmos or 5.1.My setup: ARC, 2xEra 300 and Sub gen 3TV LG C1 WebOS 6.5.1-35Settings:HMDI Bitstream, eARC ON, Pass Through, SIMPLINK ONTroubleshooting: reset to factory settings both TV and Sonos system, unplugged from power both, contacted Sonos and shared logs few times, nothing.only solution which works for now is to unplug eARC, plug in to Optical disable eARC and SIMPLINK, play the content for a while and then re-plug eARC mainly for Dolby Atmos content.usually works for few days and then same problem occurs. no idea whether it’s an issue with TV or Sonos.any ideas or help? many thanks   

Hi, I just got a brand new pair of Sonos Ace headphones. Connected them via Bluetooth to my OnePlus 10 Pro, running OxygenOS 15. Then downloaded the Sonos app and tried adding the headphones to it. The app finds the headphones, tries to set them up, then when the screen displays "preparing the Sonos Ace" it interrupts and says it couldn't add the ace and to check the Bluetooth connection. I've tried resetting the app, resetting the Bluetooth connection. Nothing is helping. 

Hi Team,Already have read almost every forum post and tried every trick from completely reinstalling all my Sonos devices till completely redesigning my wireless.Iam using a arc with a sub and just replaced my Sonos Play 1 surrounds with 2 ERA 300 devices.The problem is they keep losing there connection in the surround enviroment and i don't get it why. There is not a real error but sometimes after 30 minutes and sometimes within 3 minutes the ERA300 speakers disappear in the app and I cannot get them back.I tried reseting them, unplug and plug the cable again.Also set my wifi to only use 2.4ghz, 5ghz, disabled things like client loadbalacing, band steering, added fixed IP addresses etc etc.. but iam pretty lost now.Iam at the point of returning them because my play 1 were always working fine but for some reason its not possible to get a steady connection with the ERA300’s...(EDIT) added my play 1’s again..but they disappear now as well.. so not sure if its me / the app/ my wifi setup

AirPlay to my Era100 from my iPhone music library was working yesterday. It is not today, but it works from the radio channels from the Sonos App. Chatted with the help centre. Made me switch to Bluetooth. Ok, it works but the sound quality is clearly worse, which is what I was impressed with, great sound via Airplay.Anyone experienced this?I will submit a new request to Sonos.

I have an amp and Ace headphones. The amp is connected to my Samsung laser projector through hdmi arc and my headphones through Bluetooth. Whenever I select the audio output to Bluetooth it selects it for a second and the the amp recapture the audio selection

Can I use Spotify connect with Play:3 and Play:5 generation 1 ?The reason I want to use Spotify connect, rather than just the Sonos app, is the iPhone will be in Spotify offline mode (and hence playing playlists previously downloaded), purely to save data.It’s being used in a garage with no PC, or broadband, but there is a 4G router (with limited monthly data). I tend to listen to the same playlists, so it’d be daft to use data for no reason.I tried it today, and none of the speakers showed up in Spotify connect, though the same iPhone works fine on my home Sonos set-up which is multiple Move:1 Gen 1, and an Amp Gen 1. Sonos app working fine in the garage set-up, with Spotify account, but data use too high as mentioned.It’s a new iPhone set-up (recently reset), with a fresh install of Sonos S1 and Spotify.cheers 

Hi Team,Already have read almost every forum post and tried every trick from completely reinstalling all my Sonos devices till completely redesigning my wireless.Iam using a arc with a sub and just replaced my Sonos Play 1 surrounds with 2 ERA 300 devices.The problem is they keep losing there connection in the surround enviroment and i don't get it why. There is not a real error but sometimes after 30 minutes and sometimes within 3 minutes the ERA300 speakers disappear in the app and I cannot get them back.I tried reseting them, unplug and plug the cable again.Also set my wifi to only use 2.4ghz, 5ghz, disabled things like client loadbalacing, band steering, added fixed IP addresses etc etc.. but iam pretty lost now.Iam add the point of returning them because my play 1 were always working fine but for some reason its not possible to get a steady connection with the ERA300’s...(EDIT) added my play 1’s again..but they disappear now as well.. so not sure if its me / the app/ my wifi setup

Hi ForumI am considering buying and Arc ultra soundbar to replace my Sonos playbar (optical connection only) I plan to keep my sub and 2xsonos 1s connected as a sound system in the room with the TVMy panasonic TV TX55EZ952B (2018) has an HDMI ARC portSo my first question is will this be a suitable connection to the HDMI eARC port on the Arc ultra soundbar?My second question is will there be limitations of connecting Sonos Arc ultra to an HDMI ARC port (after some limited research I cant find out if the port on the panasonic is HDMI 2.1 either it just says ARC)I have heard there are compatibility issues between Sonos and Panasonic is this true?😯 Thanks in Advance

 I just bought both a new TV LG OLED G4 and a Sonos Beam. When I try to paid the Sonos to the tv via the app, even though the Beam is connected to the tv via HDMI eARC, it says that TV speakers not connected and I can’t get my Sonos beam to work. The TV does recognize that the soundbar is connected, tho.

I’ve just put Sonos Era 100 in my workshop. But “workshop” isn’t an option I can choose as a room name. Is it possible to customise the list of rooms that Sonos provide??

I was one of the many users who experienced issues with the app re-write, but slowly, very slowly most the issues were fixed. Then a few weeks back there was a minor app update, supposedly to fix bugs and improve reliability, but it has had the opposite effect for me. Issues have included:* Being logged out repeatedly* Having individual speakers disappear - particularly my Beam.* Having the entire system temporarily disappear* Having my favourites or recently played lists grey out / disappear.Nothing has changed on my network. Its a simple single wifi router network in a freestanding house with little network interference. Router is a ~9 months old mid-range TP-Link.This is driving me nuts. I was finally not detesting using this system and now I'm back to wondering about the resale value.Have others noticed recent downgrades in reliability? What can be done? 

There is still one big issue for me regarding to volume control of grouped rooms. In the past the most comfortable way to set all grouped rooms to the same volume level was setting the main slider to zero. Then you immediately were able to raise volume for all grouped rooms at the same level.Now I have to wait for about 8 seconds!!! after setting to zero before I can raise volume in sync. Otherwise the grouped rooms won’t set to zero.I really hope Sonos will find a way to get this sorted. A maximum of 2-3 seconds to wait would be welcome for me, or an optional button in group control would be fine to activate synced volume for all grouped rooms (maybe at level of the most „silent“ room of the group).  

Sono Arc ultra avec 2 Sonos Era 300.dès que j'utilise avec la TV, ou boîtier TV les deux Sonos Era saccade, ou lag. c'est insupportable ce problème. Modification du modérateur : Google Translate- Sono Arc ultra avec 2 Sonos Era 300.Dès que j'utilise les deux Sonos Era avec la télé ou le décodeur, j'ai des saccades ou des ralentissements. Elles sont positionnées à côté de moi abAvec le wifi en face dans la même pièce. Ce problème est insupportable surtout avec un système à ce prix.