I recently purchased a Sonos system, and the sound is wonderful. However, I can not get my streaming music (Spotify) to stay connected. It will play for up to 30 minutes, and then Sonos is disconnected from my network. But this does not happen when I am watching TV. The sound is continuous throughout the time that I am watching my programing. I have a new modem/router through Spectrum, and I have a Beam, three Era’s and a Roam 2. This is super frustrating and I was very much looking forward to this system but I am on the verge of returning it. Please help.
Answered
Sonos disconnecting from network
Best answer by Airgetlam
The ‘stream’ coming from the TV is local to your system, the ‘stream’ coming from Spotify isn’t. While I would normally guess some sort of wifi interference , I think in this instance, it is possible that a simple reset of your network is appropriate. Try unplugging your Sonos devices from power, then while they’re all off, reboot your router. Wait a couple of minutes, then plug back in your Sonos devices. After another two minutes, open your controller, and check for, and apply any updates for both the controller and your speakers. Finally, test.
If this doesn’t work, the next time it occurs, I would recommend that you submit a system diagnostic within 10 minutes, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, their lawyers get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
The ‘stream’ coming from the TV is local to your system, the ‘stream’ coming from Spotify isn’t. While I would normally guess some sort of wifi interference , I think in this instance, it is possible that a simple reset of your network is appropriate. Try unplugging your Sonos devices from power, then while they’re all off, reboot your router. Wait a couple of minutes, then plug back in your Sonos devices. After another two minutes, open your controller, and check for, and apply any updates for both the controller and your speakers. Finally, test.
If this doesn’t work, the next time it occurs, I would recommend that you submit a system diagnostic within 10 minutes, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, their lawyers get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Thank you for the very quick reply. I will try this. I really want this system to work, but I am at the end of my patience.
Hopefully, it will work…but if you’re truly at the end of your rope, I’d certainly call Sonos Support to discuss it.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system. They also have access to data we in this forum don’t. And Sonos Support doesn’t work here in these forums.
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