Get help and assistance with your Sonos system

Hi everyone,I recently upgraded from the Sonos Playbase to a Sonos Arc, paired with 2x Sonos Play:3. While the overall sound quality is spectacular, I've noticed a specific issue: when people are talking, the sound from the Sonos Arc is more pronounced on the left side.After doing some research, I discovered that this seems to be a common issue with the Sonos Arc, possibly related to the placement of the tweeter on the left side (specifically for voices).Has anyone found a solution to this issue? Are there any upcoming software updates that might help balance the voice output?Thanks for your help!

Hi everyone,I recently upgraded from the Sonos Playbase to a Sonos Arc, paired with 2x Sonos Play:3. While the overall sound quality is spectacular, I've noticed a specific issue: when people are talking, the sound from the Sonos Arc is more pronounced on the left side.After doing some research, I discovered that this seems to be a common issue with the Sonos Arc, possibly related to the placement of the tweeter on the left side (specifically for voices).Has anyone found a solution to this issue? Are there any upcoming software updates that might help balance the voice output?Thanks for your help!

My Sonos Ace is not found by my Samsung TV and cannot connect through bluetooth? What am I missing?

Can anybody suggest me an alternative to Sonos? My system is practically a useless brick, hence it'll end up in the bin.All suggestions will be greatly appreciated ThanksRIP SONOS

Have just updated all apps and desktop to latest versions. Album art for track playing from NAS drive shows correctly on IOS app and Windows desktop but doesn’t show on Android app? Have same issue when playing radio stations. Track playing art shows on IOS app and Windows desktop but not on Android app?Never had this issue on older versions of apps. 

I have been using Sonos for several years, and it is attached to a streaming service and my music library on a USB drive, which has years worth of accumulated music, including a lot not available on streaming. I have just (8 May) updated to the new Sonos app. Now I can still see and trawl through my music library, but cannot search in it. The general search function just returns the streaming and Sonos radio results, and there’s no dedicated search for the music library. This effectively cuts off my access to my own music, by making it prohibitively difficult to find anything. Please bring this functionality back. I know you want to prioritise revenue generation, but this is disrespectful to your customers.

I have owned Sonos equipment for 19years. Loved it filling my home and holiday home with the stuff. I am also in the trade and have recommended it to countless clients.  WTF is this new app? It is atrocious. I can not operate it myself it is a total disaster. Am I on my own in this or is everybody disappointed?  

Are used to be able to hook my Sonos speakers up to Apple airplay. I cannot now how do I fix this follow up question if I could stream my own music from my iMac to my Sonos speaker systems I would not need to use airplay will there ever be that ability again? 

I used with the previous app RadioTunes as a streaming music hub.In my favorites all of my channels were there.. now they are gone..  can someone help me with this..pleaseEz

Before I updated the Sonos Ace headphones when I first received them, there was a sound indicating they were on or off when holding the power button. But since I updated, I don’t hear any sound making it hard to know if the headphones are on or off. I have to open the Sonos app to see if the device is connected which is a bit annoying. Anyone else experiencing this issue?

I recently returned my Comcast cable box and now  I can’t play my TV through my Connect:Amp and speakers in my ceiling through Line 1. Moderator edit: changed Amp to Connect:Amp for accuracy

Is there a SR-150AMP? 

After 2 hour wait finally got tech support.  The Support Rep was very unclear and confused as if the things broken, were coming across as new bug reports. Sonos product team decided they will use customers for bug testing rather than releasing their own tested product.  I have 5 Play 1s, 1 Play 3, 1 Play 5, 1 Move2, 1 bridge, 1 SUB and 1 AMP.  The Play 5 and 2 Play 1’s are used with the AMP and SUB for surround sound system.  Here are my major issues.  App update broke EVERYTHING.  Had to do a complete reset and reinstall. After I got over the anger, was able to add all the speakers bad.   iOS- trying to GROUP the AMP with the PLAY 5 and 2 PLAY 1s to do surround with TV DOES NOT work.  But the MAC app allows that, so i’m able to watch TV but i have to use MAC to control everything. iOS app is useless. I tested Android app with android phone, and that app works fine.  Also, when i choose “TV” input while trying to group the AMP with any speaker, the app doesn’t allow that.  But i can ch

Following the recent update to the app, I can't find the sleep timer.Any help would be much appreciated.Thanks

Why is so difficult to connect a Play 1 to a new wifi router?  I have spent a lifetime working in IT and this must be one of my worst experiences.    I can connect with a network cable but when I try to manage the network to set up wifi I get an error message “no products found”!  I might as well be talking to a brick. I have spent several hours reading and following guides on both the Sonos site and this community without success.  The setup guide on the sonos site for a Play 1 does not work, perhaps the person who produced it should actually try to use it.  It does not offer any further help other than to look on the community site.I also own a BlueSound system with 3 components, which is several years older, but took only minutes to connect to the new router.  The Sonos uk support is impossible to contact - wait time 106 minutes - really?.  No email contact.  It seems that Sonos are only interested in their  new products and do not support older products - less than 4years?.  Lots o

My music library is stored on an internal desktop drive.  My system is Windows 10.  For the app I use iOS.Since the latest app update, Sonos appears to see my library but cannot play anything from it.  The titles of my imported playlists show up but every attempt to select from one of these titles produces either “Something went wrong, try again” in the mobile app or “Unable to browse music” in the desktop app.  The web app fails too.I don’t know where to start with this.  The system sees all four of my speakers and can stream through them, just not access the stored files, which is the main reason I set up my Sonos network.  My wifi is sophisticated, capable, constantly updated and professionally maintained.  Some of the technical solutions I have researched online are either very speculative or technically above my pay-grade.  I suspect this issue can be traced to exactly how I direct Sonos to my library on my D: drive but I have experimented with that to no avail (and it does see th

I am unable to successfully re-authorize my SiriusXM account using the new App on Android. After entering my credentials into the SirusXM login page and getting a success message, I then get a message from the Sonos App that it is unable to log in to SiriusXM. When I use my Old iPad with the S2 App, I have full access to my SiriusXM music service and I am not prompted to re-authorize the account

Installed the new app update today and am running into some bugs with Qobuz integration.  Navigating to Qobuz —> Favorites —> Artists, nothing loads, just an icon screen (screenshot below).  Same with “Tracks” (screenshot also below).  Anyone else having this issue?  It looks like the Sonos app maybe thinks they’re playlists? Qobuz —> Favorites —> Albums loads fine.   Thanks in advance!   

Here’s what I learned from a helpful, patient Level 2 Sonos tech today after I called to report the fact that I cannot play any content from my music library through Sonos:Win 10, iOS app:The problem of not being able to play from clients’ music libraries is now officially recognised by Sonos.  After the tech rebooted my Sonos system from her end, we both discovered that if any attempt is made to play from an imported playlist, the system will crash and will stay like that until it is rebooted again.  If no attempt is made to play from an imported playlist after rebooting the system, it is possible to play music from other categories within the library, such as albums, songs, artists, etc., but only from the desktop app.  The tech said this problem has emerged within the last week and there’s no timeline for fixing it...but she assured me that they are trying.This whole thing is such a disgrace, the worst consumer software meltdown I have experienced in thirty years and so it goes on. 

I have seen others run into this problem:  Sonos Roam WILL NOT register. It is connected to same wifi and communicating with my iPhone 15. I go through the steps, phone and Roam communicate. Then on last step with green & white blinking lights - the Roam turns solid white for 30-60 seconds saying it is completing registration - then Fails. EVERY. SINGLE. TIME. The Roam appears in my iPhone System settings but shows as:  Not Registered.  And that means I cannot do anything with it.  So it’s there, but Sonos will not let me register it and continues to fail every time. HELP! Right now this Roam is useless to me.  FYI - I have rebooted my iPhone several times. I know my Router is fine and my other two Sonos Products (Play One and Move) are working perfectly. This is a Sonos issue and I really need some help here. 

I can’t believe this app “upgrade”. In fact, it’s a downgrade, and it’s full of bugs and renders speakers unusable multiple times. I was a huge Sonos fan, I bought the SONO stock and still own a lot. I have more than 15 speakers in 3 locations. I thought Apple did not have any chance with the Homepod, but now it seems Sonos shot itself in the foot. What is great hardware worth if you can’t use it?   Do the devs or managers at Sonos use their own speakers?   It’s a nightmare, it’s not just a question of adding songs to the queue. It’s the whole experience that is trash, full of bugs, errors saying it can’t connect to speakers and more. 😭 So sorry for SONOS, I used to love the company so much!

Yesterday the Sonos iPhone app prompted me to reauthorize my SiriusXM account. I did and ever since then all of the SiriusXM channels are greyed out and unselectable to play. I tried deleting the service and readding. No luck. I tried the Sonos iPad app and I’m experiencing  the same issue.  If I go into the SiriusXM app and connect to my Sonos via AirPlay, it will work, which is my workaround for the time being, but it’s extra steps and annoying. Is anyone else having this issue? I have the play bar, two sonos ones and the sub. Thank you.

The new app makes sonos a really poor experience I have a lot of occasions where I need to play music and edit live playlists or play next Everything has gone slow The app often can't find my system... Nothing else has changed my network was previously adequate... I've spent hours troubleshooting.. And my system is unreliable and near enough useless to use in a party scenario It's taking months and months for updates This isn't good enough Sonos 

Hello-  When using my Playbase for home theater, the sound intermittently drops out completely while watching video.  If I press repeatedly on the volume button on my apple tv remote, the sound usually will slowly ramp back up again.  Does this mean my Playbase is failing?