Get help and assistance with your Sonos system

How do I get my system turned on and synced to my TV

As I understand it, the Ace can only be connected to my Sonos system through a soundbar. While I have a Ray soundbar that may eventually be supported, this isn't useful to me. I need the Ace to be connectable as if it were just another Sonos speaker. Until then, no sale!

Why are my volume controls no longer syncing? why do my Sonos randomly turn on and off at random times of the day and night….scared the bejeezus out of us  what is going on? 

Sonos Move suddenly stopped connecting to the network, only the white light blinks. Reset attempts do not help. In addition to Move, I also have Amp and Ikea Symfonisk on the network, all connected wirelessly. Everything worked without problems for several years.During testing, I noticed that if I turn off Amp, Move connects to the network and is visible in the application. When Amp is reconnected to power, Move stops playing music and is removed from the app. SYMFONISK is also disconnected from the network for a while.Diagnostic data ************Please help. Moderator edit: Diagnostic number recorded and removed.

I was shocked, shocked I tell you, to discover the web app actually shows the queue.Anyway, could you please remove the icons for the music service from them, the Apple red circle (and the YTM one) look terrible on the otherwise dark UX IMHO:Also: I don’t care what music service they came from. If I need to know for some reason, I can look at the main Now Playing area (where it shows it with a subtle little Apple icon, not the garish red music service circle).

Is Sonos boost no longer supported?  After most recent Sonos App update I was unable to find my system.  After disconnecting Boost and resetting WiFi router I was able to reconnect but no longer able to find Sonos Boost.  I tried factory reset on boost but never get to point where light turns steady green.  I have it dosconnected from system for now.

Until this morning, my system was running a large music library (24159 files, 112Gb) from a Buffalo LS220D NAS Drive (with SMBv2 enabled).I added a couple of new files and updated the music library and got the message that the music folder on the NAS Drive…“is no longer available. The device where the music files are stored may not be powered on, or the path may have changed. Go to Settings > System > Music Library Setup to check the path.”The NAS was definitely still available and working.I made the mistake of removing the music folder from the Sonos system and re-adding it, which just gave me the same message as above, but now with no music files on my system at all!I spent the rest of the day trying to make this work, but got nowhere and also called Sonos support, who were very helpful and seemed to have solved the problem, advising me to add the files back into my music folder in smaller numbers. I tried this.However, when I get to 5469 files, 22Gb I again get the message tha

Hi and PLEASE HELPSince I updated my Sonos app I‘m not able to connect to my Sonos System. My wife is still using the version before May 8th and everything runs perfect if I use her iPhone. so…. My network (WiFi) and all my Sonos Speaker are working. For 100% it is because of the app update. Is there anyone who can help or @SonosSupport… do you plan to push an update within the next days?

anybody else noticed a significant increase in ios battery drain using the new app? if left open, it runs in the background and drains the battery similar to spotify. nuts. is it the new squiggly lines used to indicate that a speaker is playing?! i have to make sure i close the app after using it and particularly at night. have gotten so i rely on the web app and only use the ios app when i have to. did anyone get fired for f-ing up this app and sonos in general? why can’t sonos go back to the old app, which had few if any problems instead of continuing to run over uses while it figures out what the f it is doing...and how long is that going to take, exactly?

I am considering a pair of Era 100s for a kitchen in my AirBNB. They will be in a high location and won’t be easily accessible, but would be permanently plugged in to power. Two questions: a) when plugged in to power, will they still go to sleep?, and b) what will wake them? When they get a music signal from the Sonos app, will they wake? What about a new user pairing on Bluetooth? Is this going to be a problem, because I would need to physically press the button on each unit to wake them? Any advice on their behavior would be appreciated.  

With the new update I can no longer control the volume on my speaker from the side of my iPhone when I’m connected via Bluetooth. I literally have to go over to the speaker and adjust the volume. If I go into the Sonos app and select the speaker that’s connected to Bluetooth to try and adjust the volume this way it then disconnects the speaker from Bluetooth and wants me to play through the app only which I can’t do bc I’m using BBC Sounds in the US or Audible and the integration with the app is bad. I used to be able to connect whatever I wanted to one of my Bluetooth Sonos speakers and then connect the rest of my system (Bluetooth and non Bluetooth) to whatever was playing through the Bluetooth speaker and adjust each speaker’s volume separately. This system is now barely usable the way it’s designed and I’m pretty upset. If there is a new way of doing this I haven’t realized please share.

Sonos Port is connected on same WiFi as new iPad running latest Sonos app with new account creds just for this single port. I can see there are 2 other system when adding a new system and a new device. For some odd reason, when I finish going through the motions of adding the new sonos port, I can see it added corrrectly after the updating process, but it never gets added to the new system i created. Been trying this for a bit. Hoping someone has some insight on what could prevent this part of the process. If I attempt to grab a new WiFI signal and connect the app and port to another wap, no issues at all. I just find it interesting that there are two other existing systems, and a third cant be added to an existing WiFi that has been working for years. Any takers??? Thanks in advance.

Hi, I have updated my iOS app to the latest 80.05.04 version, but the problem of not finding my speaker at launch remains, despite the speaker is playing at that instance. It's truly perplexing when I use the webapp on my notebook, it has no problem finding my speakers. I know about some discussions regarding the usage of 2.4ghz vs 5ghz, please, why do I have to change all those settings just for Sonos?Besides, when I "Update network" on the app, it has no issue finding my speaker. Why is that? Cause my iOS is always on 5ghz. Why can't you invoke the same routine for finding the speaker when I launch the app?

Tengo dos Sonos era 300 que los uso en conjunto con barra ARC y al configurarlos prácticamente no suenan. La barra Arc es la que lleva la salida de sonido principal y los dos sonos era 300 casi no se oyen. ¿Como los podré configurar para que sueñen equitativamente igual?

The volume sliders in new app require a very precise touch on the small ‘dot’ before you are able to ‘slide’ the volume. Yes, you can tap volume up/down.Could an additional alternative approach be taken, like Apple Music, where you can slide the volume by touching anywhere on the volume slider, and sliding left/right, ie using a less precise approach? 

Howdy,I would like to do the opposite of what I see many people want out of VLANs and Sonos. I would like to have multiple Sonos speakers totally separated by VLANS.My setup:- Two phones, two totally seperate Sonos accounts- All of the Sonos speakers are wireless- UniFi Express running:    - Three VLANS (default, 2, and 3)    - Two wifi networks mapped to their own VLAN (just 2 and just 3 respectively)- I want there to be a totally separate Sonos experience depending on which wifi network you are onWhat I have tried so far:- The setup above with “default settings”; this meant that multicast roaming was enabled so the systems everything showed up everywhere (unwanted)- The setup above with mDNS and Snooping turned off; this “works” in terms of the Sonos systems are indeed separate, but my Sonos speakers constantly fall off the network and cannot be found without a factory reset on the daily (unwanted)Do folks have any suggestions for which settings to inspect / investigate?

With firmware 16.3.1, released yesterday (I believe), the library search that was recently introduced seems broken?(On the other hand, it did seem to restore the ability to play from library playlists. But do we have to go one step forward and one step back all the time? 😉) 

I have a Sonos speaker set up in my house, prior to the app update i had no issues at all. Now i struggle to play music I’ve selected on a speaker i want to use. WiFi has been checked and no issues with it. The speakers are coming up and are available to start streaming music but once selected after a few seconds it says unable to connect. 8/10 this happens. On the off chance it does connect, it then disconnects itself and will reconnect itself after a few minutes and play a different song. Grouping the speakers is also not available.Is there anything you can do for this? It’s very frustrating as I’ve spent so much on a sound system and for it to not work! 

My Sonos move 2 speaker will not turn on. The other speaker in pair is on, but cannot connect because they are paired. help

has anyone setup a Beam Gen 2 with the Sonos Amp and 2 sets of in-ceiling architectural speakers?

When streaming from the same service (doesn’t matter which) individual speakers will occasionally go very quiet (but not completely) on a system that has been working for almost a year without problems. There is no external interference from any source. 

Hi community,After updating to the new SONOS app, the IDAGIO streaming service doesn’t continue by itself between movements in symphonic music. If the symphony have, let’s say 4 movements, you need to go to switch between them manually. Does anyone know what to do?

Since the launch of the new app, my husband and I cannot both use our app in our home at the same time. Whoever launches it is the only one that can adjust sound or selection and that’s super frustrating. Also, it continually defaults to a speaker we rarely use, and no matter how many times we select the correct speakers it keeps moving to other speakers. Again super frustrating. 

I just updated the Sonos app, and now Apple Music is not playing lossless anymore, at least there is no “lossless” logo showing. Before the update, I never had a problem with lossless playing.Did the new update remove lossless playback with Apple Music ? 

I have two Amps controlling 4 speakers, two each.  One set/Amp is ‘outside’, one set/Amp is ‘inside’.  I configured two wireless Pico Audio Devices (with the Lutron hub) and all worked great!  All of a sudden (after Sonos update?) now both Pico’s control both sets/Sonos.  I opened a case with Lutron. They told me to un-pair and re-pair both.  I did that, and the Same thing persists. Any suggestions? JGS