This sounds like more of TV issue/setting rather then an Arc issue. Have you looked at: https://www.samsung.com/uk/support/tv-audio-video/how-to-connect-an-external-speaker-to-a-samsung-tv/
Try setting to Passthrough
Thanks, but i have checked this and changed different Settings to test. Passthrough option is not available at all.
This seems to be solved. Strange, but it seems that problem was in hdmi-cable. The reason, why i didn't try it earlier was that if i remember right, this was the original cable included Sonos Arc-package and it worked without problems with previous TV.
Can you confirm the hdmi cable you have used to solve the problem please?
I have tried this one in addition to the supplied cable
https://amzn.eu/d/4EpLIQc
Glad you got it resolved..
There have been quite a few updates for the TV. The strange thing is that if you search for updates on the TV it says there are none, but on Samsung's website it is clear that there have been updates.
Would recommend you download the update and install it yourself, takes 5min.
This link is to the Danish page but it should be the same file.
S95C
I should clarify that the hdmi cable tried has not fixed e-arc dropping out and the latest firmware update from Samsung yesterday has not resolved. Still have a top end TV and soundbar combination that does not perform as it should.
