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Question

Sonos arc incompatible with Samsung s95c?

  • August 3, 2024
  • 7 replies
  • 239 views
J

Hi, 

I bought Samsung s95c tv and have been frustrated with connecting audio to Sonos arc.  I've been trying unplugging / plugging etc. No matter what i try, the audio drop out all the time. Seems that TV notice an error and switch back to tv speakers. Hdmi-cable is in eArc-connection in Samsung One connect box. TV diagnostic suggests to buy better cable, but i have the cable included in the Sonos arc package. I've seen similar issues, but is there a real fix for this problem available or can the reason really be the cable? Sonos Arc with same cable worked fine with previous TV. 

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7 replies

UKMedia
  • UKMedia
  • August 3, 2024

This sounds like more of TV issue/setting rather then an Arc issue.  Have you looked at: https://www.samsung.com/uk/support/tv-audio-video/how-to-connect-an-external-speaker-to-a-samsung-tv/

Try setting to Passthrough

Remember: Sometimes Red Wine helps :)
J
  • Jahmetti
  • Author
  • Contributor I
  • August 3, 2024

Thanks, but i have checked this and changed different Settings to test. Passthrough option is not available at all. 

J
  • Jahmetti
  • Author
  • Contributor I
  • August 5, 2024

This seems to be solved. Strange, but it seems that problem was in hdmi-cable. The reason, why i didn't try it earlier was that if i remember right, this was the original cable included Sonos Arc-package and it worked without problems with previous TV. 

UKMedia
N
  • ncday
  • Lyricist I
  • September 13, 2024

Can you confirm the hdmi cable you have used to solve the problem please?

I have tried this one in addition to the supplied cable

https://amzn.eu/d/4EpLIQc

P
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  • Peter_254
  • Prodigy I
  • September 14, 2024

Glad you got it resolved..
There have been quite a few updates for the TV. The strange thing is that if you search for updates on the TV it says there are none, but on Samsung's website it is clear that there have been updates.
Would recommend you download the update and install it yourself, takes 5min.

 

This link is to the Danish page but it should be the same file.

S95C

N
  • ncday
  • Lyricist I
  • September 15, 2024

I should clarify that the hdmi cable tried has not fixed e-arc dropping out and the latest firmware update from Samsung yesterday has not resolved. Still have a top end TV and soundbar combination that does not perform as it should. 
 

P
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  • Peter_254
  • Prodigy I
  • September 19, 2024

I would contact Samsung to have them see if everything is as it should be..

 

Samsung S95C and others having issues with Sonos ARC, Audio Cutoff and no sound at all

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