Since it seems impossible to contact any support rep I will try this since it is the only option. I doubt if it will help.

OK I don’t know why I should expect SONOS “Support” to work better than this horrendous release but it seems impossible to schedule 2nd level support with the link in the email I was sent.   As unusable as most of SONOS after the recent “Upgrade”

Link leads to a bizarre page with no ability to select the day for a session and a list of incomprehensible times around the world.  WTF???

This after wasting 2 hours last week in an unsuccessful attempt to restore access the the digitized music on my laptop that had been easily setup and used prior to the last “upgrade”

How do you guys stay in business?