Get help and assistance with your Sonos system

I am unable to browse my Spotify Albums using the latest app (build 80.04.04-release+20240627.fa7966dd1) on both my iPhone11 and my iPad Air. It appears to time out then I get the response “Something went wrong. Try Again”. This message is not helpful. Playlists and song lists come up with no problems. This was functionality which worked on the previous S2 app and it works fine on the Windows desktop. Occasionally, just occasionally, it will show my album list but then it will stop working again.I am not happy as this is basic functionality which I rely on.David (UK)

I saw on another post that someone said the Gen3 subs would work with my Gen1 or 2 Playbar (I don’t know which version it is since I bought it second hand) if I used the SONOS S1 or S2.  Are they referring to the apps from SONOS, or something else? Thank you for your response. 

Why is the Beam such a crappy speaker? After having it connected to my SONY Bravia I tired of it losing the connection. Connect, disconnect, connect. Over and over again and again. I finally moved it to the bedroom to use  as a stand alone speaker. Again with the same connection problem. Sometimes it plays. Other times it doesn't produce sound even though the app is showing the little dancing bars.Hell the Roam has outshined the Beam. It has been flawless for such a little speaker.I went through he whole wifi updating as recommended by Sonos and it working for a while but then it stopped playing when selected. It seems to like when it's selected via the iMac but not the iPad. Sometimes it likes the iPhone other times not.Totally frustrating to invest so much money on the Sonos products and experience this crap. Sonos get you act together. You have a real issue here.Anyone else suffering with this speaker? I am ready to invest in another company’s products, Hello Klipsch or Polk and hea

I have spent A LOT of money on this system and for some reason after adding the Sonos Five to my system I have constant drops. Before I am accused of using a weak WiFi system or having interference issues I should point out I have a 1GB/S WiFi system that consistently logs in at 250MBS on a speed test for WiFi and when I get my drops there is literally nothing else in the house that is on the system accept my Nest cameras.  My problem is that I am always getting knocked off the WiFi system even thougn there are some speakers (my oldest) that stay connected. I have rebooted my VERY expensive router a dozen times, turned off all my speakers then reconnected. I can be listening to music on Spotify and simply skip a song on a playlist and when I do that all the speakers drop except my playbar in the back room, furthest from the router! I am hoping someone has a solution for this or I am going to scrap the entire system and move to some other solution, this system is way to glitchy and inco

How do I set up a Samba server for the first time on Sonos S1? I’m new to Samba and the Linux terminal so I need all the help you can give. Thanks!

I had music library on my app and it suddenly disappeared. How do I get it back?

I have a Samsung TV with a Sonos sound system. I want to have the sound played thru both the Sonos system speakers and the headset. The TV will not allow both the headset and Sonos system. Its multi output sound is greyed out and it automatically selects sonos. Is there a way to connect the headset to the Sonos system so that both play at different volumes?

How to delete or add song to sonos playlist 

Bonjour, Contrairement à la release note de Sonos v13.4.1 qui indique la prise en charge des protocoles SMB2/3, mes Sonos S2 en v14.9 n’arrivent pas à se connecter au NAS de ma Freebox Revolution si je la configure pour utiliser SMB2/3. Est-ce que quelqu’un a rencontré également ce problème et a trouvé une solution ? Merci pour votre support.

Last update you can’t choose songs or use shuffle. … this new app suck

My Sonos system has lost all (four) speakers. The speakers are three Play:1 and one Play:3. I have not done a system upgrade. I did an app upgrade, currently running Android Sonos 80.06.04. However, I also had to change the settings on my router to deal with other network issues that were not affecting Sonos. I suspect that might be why the devices were lost from the system. The Sonos app tells me that these devices cannot be added using the app, and I have to do a factory reset on all four speakers. In preparing to do this and looking online for guidance, I stumbled into the current firestorm of criticism that Sonos is facing regarding the May 2024 app update, with many people saying it made their systems unusable. I also found out that Sonos faced a class action lawsuit a while ago for deliberately bricking older devices. Most concerning was complaints that the new update requires a network connection to play a *local* music library, as I play a lot of my music from a shared network

Hi, I have noticed recently my Sonos App no longer has Amazon Music or Spotify as an option to add in the All Services area.I have tried uninstalling the app several times to no avail, does anyone else have this issue? I am based in the UK and have never had this issue before. 

I have factory reset, started over from scratch, attached ethernet cable...ALL the things.  I’m at hours working on connecting all things.I have two SL...no problem.  I then try connecting the ONE and the whole network disappears from the app.  Says Not Connected.  For awhile it would do this and I could disconnect my wifi on my phone then reconnect and it would randomly decide to work.  Now it is just not working.  My SL will play from spotify so I don’t think it is a wifi issue.  And the ONE was working when connected with ethernet but I had to unplug and move.  When I did this the app just said Not Connected.  Unsure if that has anything to do with moving the speaker.  The SLs still work but wont show up in app.  Seems like an app thing?  I have an android Galaxy note S22.  At the brink of throwing these in the trash.  They sound great when they work but they just wont stay connected.  I should say the app does not appear to be staying connected.  I feel like I must be missing somet

I updated to Sonoma 14.6.1 on my MacBook Pro and the trick to mount the library through a NAS does not work anymore. I am (again...) without music library.Any idea to solve it this time?

Testing out the Noise Control settings on Sonos Ace on Android/Pixel 7 and noticed with Noise Cancelling or Aware Mode the audio is high quality and full as expected, but switching Noise Control to Off drops the audio quality. It sounds like it changes to mono or at least the treble and bass drop out and soundstage is narrowed. Is this a known issue? Cannot find any other threads about it. Both the Ace headset and app are updated to latest version today.

Very simple, while this has worked for years, now when I search an artist on Sonos iOS app or by voice control, I only get one album by the artist selected.  On the Amazon app I get all the albums.  Reset the entire system and router, removed and reinstalled the Amazon service in the Sonos app…..  Same result.  

My system keeps making loud arc noice and music keeps playing without me doing anything 

As I understand it, Sonos equipment using wireless mode 0 (WM0) uses a proprietary Sonos mesh wireless network referred to as SonosNet.  (When first introduced, Sonos touted this as preferable to using your home’s usual wifi because at the time, good home wifi was less common than it is now.)I understand that equipment using wireless mode 1 (WM1) uses your existing, home wifi .  (I’ve seen it suggested that this is okay because home wifi is better these days, and preferable because no Sonos device *needs* to be network wired to your router. to gain Internet access for your Sonos system.)There may be reasons for an owner to want WM0 or WM1.  So here’s my question.  Is it possible to force a Sonos System into WM0 or WM1.  Supplementary question.  If it is, does it have to be done at initial setup, or can the change be made later? (I realise that in the face of the disgracefully bad Sonos apps that appeared this year, the idea that it might be possible to make a WM0 or WM1 choice is highl

I am not able to connect my sonos system til my music library on my imac. 

Connection keeps dropping out on Bluetooth when using move 2

There are two scenarios that keep occurring since adding additional speakers this week. When I have a group that is playing music and start music on a separate speaker via the app not part of that group, the group music stops Similarly, when I have a group that is playing music and start music on a separate speaker via Sonos Voice Control, the group music stopsIt would appear that it doesn’t seem to matter whether the music already playing is coming from a group or an individual speaker, in both cases it stops and I have to play about in the app to get it so that different music is playing from different zones.This doesn’t seem right or feel like good user experience. Can someone expand on this and whether there is an issue here?In my set up I have an Era 100 which is in our loft, an Era 300 which is in our dining room, a Beam gen2 and mini sub in the lounge and a Move 2. Music is playing from Spotify which I have added as a service.Thanks

I use Sonos to stream music from the classical music service Idagio. I have various Pinned Collections on Sonos that pull through albums and playlists from Idagio.  But on the new app it seems I can no longer select and play whole albums or playlists… only a single track at a time?  I get the same problem if I use “Your Services” to link through from Sonos to Idagio.  Playing one track at a time from a classical recording is pretty hopeless, so I hope that gets resolved soon please Sonos Support. 

Hello. My Roam suddenly made the full volume hammering noise and now it had disappeared from the app. I have held down the volume and play button and tried to turn it off and on again as advised in previous threads about this subject but still nothing. Most of the threads seem to be about two years old and have been closed. Did this ever get sorted please? Just been onto customer support UK but there is a 75 minute wait which I can't do right now. The white light at the top is on but the speaker light won't come on and of course it's gone from my app do cant do a diagnostic. Thanks for any help. 

Hi All, whenever I had both of my Sonos speakers active (Play: 1 & Play3) and I selected one in the app to adjust the volume, both units used to come up and you could adjust them separately. Now only one appears, I wonder if anyone else has had this issue?  I'm using the original Sonos app, the new one is just a whole different nightmare. It says my products need an upgrade, but when I go to the old app, it says no upgrades are available. I don't care about the new app, it looks crap anyway, but I would like this volume issue sorted! 

To the Sonos app I received a notification that my Apple Music access had expired but when I go to Apple everything is fine and the service is due to renew next month but is Current.