Get help and assistance with your Sonos system

I had a system with six Fives set up and working perfectly. I moved house - using exactly the same wifi  system name and pw - and now, although the wifi sees all the speakers and AirPlay from my phone works fine, I have two problems with two different kinds of “registration”:- the speakers are not discovered by the Sonos app when I do “add product”​​​​​​​​​​​​​​-Sonos says they are not registered to my accountI’d like to be able to 1] use all the functions of the app and 2] rename the speakers to correspond with the rooms in the new house, etc.My eero wifi recognizes the Fives’ device names (eg, Sonos-347E5CD53DA0) as well as the names I assigned (eg, Living Room).  But the Sonos app doesn’t even see them.   How can I add them to my (now empty) system?  How can I change their names?Thank you in advance

Randomly got notification to login as system owner in order to adjust any settings beyond playing music. Unable to do anything with account even thought I am still logged in to the same account with my same email. I never even logged out. Not sure if it is new app. Currently mid September 2024.  I tried everything from using a different device to completely deleting app and logging back in. I got desperate after looking at other peoples issues that were similar in nature and I needed to adjust the bass and treble because my son was sleeping.  i ended up factory resetting everything and deleting my account. I created a new account under the same email and re-set up everything with no issues. I tuned everything and did all the things with my bar and two surrounds. Everything was great.  that was until I tried to access the bass and treble settings as I have been doing for years. Now my system claims only one speaker is connected and gives me an error message and the app crashes. Currentl

Currently using Sonos Beam Gen2 on Sony 65” TV with eARC connection in HDMI 3. Sounds great overall, but background stadium noise when watching sports sounds very tinny or like through a metallic hollow tube.  I’ve confirmed through the app that it is running Dolby Atmos or Digital 5.1. Settings on (Google) TV are: Speakers > Audio System; eARC mode > Auto; Digital Audio out > Auto 1; Dolby Digital Plus output; Pass through Mode > Auto.    I’ve also messed with several tuning settings in the app, toggling off/on Trueplay, loudness, night mode, speech enhancement, etc. with no major effect on the background noise.  Any ideas on how to fix this issue?

I have just bought an era 300 and set up the new app (have an old Play 5 with Sonos 1 controller).  Trueplay set up goes into a loop so I cannot set it up and the slider volume control just pops back every time so cannot use that either.  Really poor app.  I have re-booted phone and still nothing working.  Any solutions?

After much searching in this forum, I solved my first issue in that the Tidal service was not available to add in the app. That was fixed by logging in to the desktop site and updating my address.Now Tidal appears as a service to add, and I can navigate through the authorisation process. This takes me off to Tidal website where I successfully log in and authorise.However, back in the app, it just won’t add Tidal. Just says it can’t. I’ve reset the app multiple times, rebooted the phone (Android), but it just won’t work.This is rubbish; I can’t play my music, making our Sonos speakers useless.When is this being fixed? It’s clearly an app problem. p.s: I also tried playing music through the Tidal app, then try and authorise as it played. Didn’t work either. The Sonos speaker is detected by Tidal, but won’t cast the music due to the authorisation bug.

I am having weird issue with Hisense U7 smart remote and Beam Gen 2. I cant turn on the tv with remote as it looks like beam 2 is obstructing the signal. but if i turn on the by taking the remote really close to tv receiver then tv turns and the remote works fine even from really far and can turn off tv fine. just cant turn on the from far normally.the other issue is that if i go to soundbar input from the tv when sonos home page comes up it shows 1280*720p x 60hz. i tried included in sonos box and also tried a separate hdmi 2.1 cable and same issue.any idea?thanks

I’m still stunned how Sonos using all credibility in this new app from hell. I still can’t se my playlists in the iOS app but on my desktop it’s there.And here is the latest setback. I have some playlists which is containing only Spotify music. I can’t play them anymore. Error message is that I have to upgrade my Spotify account to play the songs, which i every aspect is confusing since Sonos declares that Free as well as Premium account works fine.The thing is I have a premium account but I still get that darn message.I have removed the service Spotify and added it again. Twice. I have removed the macOS Spotify app and reinstalled it.I done the standard support procedure and rebooted my laptop and the router.What’s next? Best regardsM

I tried to set up my Sonos Move 2 with my iPhone and after I downloaded the Sonos app and connected to the device it asked me to finish setup-->Not registered->Fix it and then it says” There was a problem checking for updates. Error code-1,000. I tried to reboot the speaker and reinstalled the app to no avail.Any recommendations?

The Sonos queue exists but has no art or track details. I have factory reset the Symfonisk speakers and checked the Sonos app is the latest version. What can I do? 

HelloI use SONOS S2 on my PC (Windows 11).For some time now I have noticed a high frequency refresh (1 to 2 times per second) of the central part of the screen where the current playback (at the top of the screen) and the current list (at the bottom of the screen) are displayed, which makes it very difficult, if not impossible, to scroll through the list to select a title, because each time it refreshes the list display returns to the top of the list. For the same reason I can no longer access the options (play the song, delete the song, info & option)I reset the SONOS S2 software, I uninstalled and reinstalled SONOS S2 but the problem persists. I have 2 other PCs in Windows 10 and the problem is the same.I have no problem with my phone (SAMSUNG S21).Has anyone already encountered this problem? How can I resolve this anomaly?

I have transferred my music library to my IPad from my pc.  The music appears in my “Music” app on the iPad and plays on the iPad.However, my Sonos S1 app does not recognize this local music source.On my android phone, my local music appears as “On this Mobile Device” and plays over same connect system.Any ideas?

I bought Sonos five today an connected them successfully to Sonos S2. Have used Sub gen 1 in a S1 system before. Removed the Sub from the S1. Reseted to factory. Sonos S2 still does not find the Sub. Why?

Do I have to adjust the volume of my era 100 speakers during setup or does it happen by itself? If I have to do it then how is it done?

My arch will not recognize my era 300 so it can make surround sound. Whats going on? 

This is the email after getting off the phone:“Hello Thanks for Contacting Sonos support , Here is the following email with the information we discussed beforeToday we discovered that they are like 7 network devices sharing same network name > 4 devices from company neatgear and 3 from company called Humax and thats making the system to change between one or the other one so we have to make sure they have different network names or you can ask your Internet provider if they could bridge the network so we can prevent this issue from happening If you have any questions please give us a call”I asked multiple times why I could not just factory reset the devices and he was ignorant. He also said he would link how to fix the situation in the email and there as nothing attached and no instructions. It seems the support person misunderstood the situation. There isn’t a secondary bridge; it’s a single network provider. I tried to clarify that while I can adjust the router settings, I don’t s

I'm looking for information. Placing Era 300's on Wall on either side of Windows. Very cold season now. Not sure of Venerability of tweeters & woofers. Any thoughts Or Information?? Thank you!

 My arc, sub mini and era 300s have not been able to properly connect to the Sonos app or join the same room for months.  Arc alone can join but after that, the app or speakers encounter some issue or another and the process fails.  Again and again.  I have reset all speakers multiple times, reset each speaker multiple times, performed all app updates and individual speaker updates.  I have reset WiFi.  I have tried every possible permutation in a systematic manner to get the speakers to connect and join the same room.  No success.   SONOS, your system is an absolute dumpster fire.  Fix your system.  I cannot believe you are a public-traded company and still have these issues, months later.  Your speakers are just expensive, aesthetic paperweights.  It is completely unacceptable for a premium priced product.  Stop spending money on expensive marketing and advertisement.  Instead, refocus your efforts and exercise some humility in reverting your system to a previous, reliable version th

My Sonos Roam SL has stopped working. reset and reboot don't work? The status led does not come on at all. The only led that comes on is the charge led , which stays on permanent solid orange.

Sonos, please tell us the plan and what you are doing everyday to make this work.My system can't be trusted anymore and I'm pissed at you for creating this problem for me and thousands of other loyal sonos customers.Please keep us informed on what you are doing to make it right!

Been struggling for a while connecting my Sonos 1 & 3 to the app . Sometimes they connect within a couple of attempts but most of the time I’m 20 - 30 mins trying to connect . Anybody have any fixes ?

My system completely bricked today, the DAY BEFORE THANKSGIVING, and I am mad as hell!  I am surrounded by a house of SONOS products that do I not work! Whomever released this app and decided to release now should be fired.  Sonos, you should be ashamed of yourselves. Your company we went from a great company to a trash company within the span of a click. No longer a SONOS believer!

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject. Hi,I have Sonos Beam gen1, two Sonos SLs and the Sub Mini in my setup. Everything connected by WiFi.  I have Apple Music and YouTube Music connected in the app. Recently Apple Music has essentially stopped working and as far as I can see from the other topics there is some issue related to the lossless support that was added by Apple. The app displays that it is playing a track, the lossless icon is present but no sound is played, it can play for a few seconds and then sound disappears. Via airplay all Apple Music tracks play just fine. YouTube music works well. Having looked at all the topics related to this issue on the forum I see there were some recommendations to reconnect the system, etc. That did not help. Is the Sonos (or Apple ?) team working on the solution to the problem? Just want to understand if it is something related to any of m

HelloI currently have an Arc, Sub and two Sonos Ones.I currently have my Sonos Ones mounted on the wall in the corners. It has served me well for a few years but I am tempted to upgrade to Era 300.The Era 300 I think would need to be mounted just out from the corner, but am I doing this right? I see a lot of people saying to put them on stands but I don’t really have that sort of room and the wall would certainly be better?Also given where I have them, would I need to invert mount them or would standard orientation be OK?Thank you for any advice.Matthew  

I have two Era 100 speaker and a Roam. The two Era 100s operate fine on the home wifi system. I can see the Roam but when I choose to play “everywhere” including the Roam I get a message “Unable to connect. Try later.” They are all showing in settings as being visible and on the same wifi system. I have tried re-setting wifi etc. Any ideas?

Ok to place a sub mini in wood cabinet? Front door taken off. Leaving enclosed top, bottom, both sides and back. Cabinet enclosure is 13” x 13”. For sub mini. Thank you friends.