After a proper upgrade, the device remains play: 1 say no connection can be made
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Hi
I’m sorry to hear that you’re having issues with your Play:1. So I and the community can help, we’ll need some more information. You say that no connection can be made; are you seeing an error message in the Sonos app such as “No products found” or “Unable to connect”? If so, I’d recommend following the steps listed on our support article on this issue. If you can provide a screenshot of what you’re seeing in the app, that can help me in providing the appropriate troubleshooting steps.
You can also reach out to our support team for live troubleshooting.
I hope this information helps!
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