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I originally had this in “ask a question” but seems more relevant to be here and couldn’t find anyway to change the location of the post - the resolution might be useful for someone

 

I have a new Sonos / Era 100 system, I’m using YouTube Music as one of my subscribed sources. I also have an Amazon Music account however I cannot find Amazon anywhere in the list of providers to add. I’m in Australia and as far as I can tell, should have access to it?

 

The first suggestion was to check my country setting in sonos.com which was still set to the USA, changed that and had Amazon Music available to select.

 

Second issue was after selecting Amazon, authorising it and being told from an Amazon perspective that it was successful, I kept getting “something went wrong” within the Sonos app (both iOS and Android). I was also having the same problem when trying to add a local radio station.

 

I downloaded the Windows desktop app and that then worked in all respects, added both Amazon and local radio station without issue. Seems the mobile app still has a few issues

Hi ​@tb123 

Thanks for your post!

Sorry to hear of the issues you had, but I am glad to hear you got around them - thanks for sharing your findings.

Incidentally, there should be no issue with adding Amazon Music - a reboot of the device running the Sonos app probably would have helped there.

 

 

Hi ​@tb123 

Thanks for your post!

Sorry to hear of the issues you had, but I am glad to hear you got around them - thanks for sharing your findings.

Incidentally, there should be no issue with adding Amazon Music - a reboot of the device running the Sonos app probably would have helped there.

 

 

Possibly, although the same issue was across multiple iOS and Android devices, seemed a bigger issue than what a single device reboot may have resolved.

Hi ​@tb123 

Then I would have tried a router reboot next, and speaker reboots after that - I know of no known issues with adding services via the new app.

If you are running VPNs on your devices, that may the cause of the issue. There are other possibilities too, but I wouldn’t worry to much about them - just enjoy the tunes!

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