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Dolby Atmos badge disappears

  • February 16, 2025
  • 1 reply
  • 94 views

Frequently (every second or third track in a playlist/album) the Dolby Atmos badge disappears. It re appears when I pauze/unpauze that track.

Best answer by Corry P

Hi ​@Kangajack1104 

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with playing Atmos content from Apple Music on your Sonos system.

We are aware of an issue whereby Home Theatre products will cease to display the Atmos badge and start playing in a lower quality, after a time.

We are investigating, but have no estimate for when a fix might be put in place. I will update this thread when I hear of a fix being put in place.

I know of no workarounds that you can use.

I hope this helps

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1 reply

Corry P
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  • Sonos Staff
  • Answer
  • February 17, 2025

Hi ​@Kangajack1104 

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with playing Atmos content from Apple Music on your Sonos system.

We are aware of an issue whereby Home Theatre products will cease to display the Atmos badge and start playing in a lower quality, after a time.

We are investigating, but have no estimate for when a fix might be put in place. I will update this thread when I hear of a fix being put in place.

I know of no workarounds that you can use.

I hope this helps