Skip to main content
Kangajack1104
Contributor I
February 16, 2025
Answered

Dolby Atmos badge disappears

Frequently (every second or third track in a playlist/album) the Dolby Atmos badge disappears. It re appears when I pauze/unpauze that track.

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Corry P
    Corry PAnswer
    Sonos Staff
    February 17, 2025

    Hi ​@Kangajack1104 

    Welcome to the Sonos Community!

    Sorry to hear of this issue you are having with playing Atmos content from Apple Music on your Sonos system.

    We are aware of an issue whereby Home Theatre products will cease to display the Atmos badge and start playing in a lower quality, after a time.

    We are investigating, but have no estimate for when a fix might be put in place. I will update this thread when I hear of a fix being put in place.

    I know of no workarounds that you can use.

    I hope this helps

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    View in thread

    1 reply

    Corry P
    Corry PAnswer
    Sonos Staff
    February 17, 2025

    Hi ​@Kangajack1104 

    Welcome to the Sonos Community!

    Sorry to hear of this issue you are having with playing Atmos content from Apple Music on your Sonos system.

    We are aware of an issue whereby Home Theatre products will cease to display the Atmos badge and start playing in a lower quality, after a time.

    We are investigating, but have no estimate for when a fix might be put in place. I will update this thread when I hear of a fix being put in place.

    I know of no workarounds that you can use.

    I hope this helps

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      Terms & ConditionsAccessibility statement