Get help and assistance with your Sonos system

Hey everyone,My system is well connected to my WiFi. It shows all my speakers and surround in the app as being connected and available. But the app seems unable to actually send / play the music or any other service to the system. When pushing play the icon just kind of is on hold as if it’s trying to connect. i have updated the system and reconnected to my WiFi a million times now. what am I missing?? Greetings from Denmark🇩🇰

I have a peloton that only streams bluetooth, but a TV with HDMI arc. Currently I have a bluetooth to RCA, sonos amp, two definitive front speakers and a definitive subwoofer. I’m looking to swap out the definitive fronts but keep the sub. Can I add two sonos era 100s as the front replacement and group them with the sonos amp? I need both bluetooth and HDMI arc connections. Also FWIW, sonos would benefit adding bluetooth in their amps or beams (perhaps even putting a HDMI arc connection in the era 300s) to avoid people having to pay $1k for that feature in the ARCs that support HDMI arc. 

Who can I hire to get everything to work properly? Ron Adams Moderator edit: Phone number removed

What do you guys think about the sound quality/ mastering of Qobuz comparing to Apple Music? I’d say Apple Music has that “pop” factor and has more of a punch for mainstream music - in short, “extra processed”. On the other hand, Qobuz’s is more towards the organic of the sound so on less bassy or critical listening tracks, the instrumental separation is more prominent compared to Apple Music.That is just my take. Please give me your opinions.

Sorry for the question but I can't find answers.I bought the beam (gen2) and it is connected with HDMI (ARC) to the LG TV. All good for listening to movies (and also music only).But after I watched a movie I would like to go back to listening to the TV with their speakers WITHOUT beam.I try to set the TV speakers, but after a few seconds the HDMI cable automatically goes back and therefore on the BEAM.Can you please explain to me how to do it?many thanks

Every day i have some issue! Green light on two sets of my ones, other speakers not connected, xant find speakers, the app is still not working properly. I hate Sonos and wish i could start over with something else 

I tried to factory reset my Gen 2 sub but I started the process before it fully powered off and now it’s in a state of resetting but never finishing. Anyway I can fix this? I’ve tried restarting the process and it didn’t change anything. 

Hello I have had a Sonos system with a Connect: Amp powering two in ceiling speakers and a beam gen 2. Recently the 2 ceiling speakers stopped working. They are all still connected in the same room (as seen on the app) the connect: amp is connected via Ethernet but the beam is not. Both the beam and connect: amp used to work when I first added the beam. I’ve tried resetting my router and factory resting both the amp and beam. I have no idea what else to do. Please help !!!

I fire up the system, start listening to the music and suddenly one or more products disconnect sometimes all of them then it starts one ore two products but not all at the same time, it is really annoying not able to listen music as it should be it doesn’t matter if it’s Apple Music or Spotify.

Hello everyone,I’m a new owner of the Sub Mini speaker. Before that, I had a system using Beam Gen 2 and three Symfonisk Gen 2 of which two were used as a surround set up for the Beam while third was a separate speaker in another room.I moved to my new apartment last summer and had to change three different networks/routers and it was never a problem connecting the system to the new router altogether. However, once I tried connecting Sub Mini yesterday evening, everything collapsed and the entire system stopped working.I have since reseted each speaker multiple times and started connecting them again, but I could rarely get them to work. The latest method I tried is brining them to another room which has my router in where I connected the speaker by ethernet cable. I was able to connect them, update network setting (to continue using them after disconnecting from ethernet) but once I disconnect them and move to another room, the speaker disappears from the app. However, I tried disconn

I quite fancy the new Era 300 speaker and still want to play my CD collectionI am looking at the Denon set up, can I play my cd’s on this to a Sonos 300?It’s not a wi-fi cd player but will it work if I connect the player directly into the speaker.Thanks all 

HiyaI have a Beam and two Ones which are set as a hone cinema but only in front, I can't get any power behind our viewing position. I've set them up with the One's as surround but is there anyway of telling the app that they are Front Left and Rights not rears?

New to Sonos, trying to play music from android phone whilst using Samsung music - how?

I have this set up with the line in connected to the headphone jack of my Mac Mini M4 to the special Sonos adapter plugged into the Move 2. Sometimes when I’m in YouTube videos, I click the video and instantly it’s playing with audio, other times the video plays but it takes a few seconds for the audio, sometimes the video will play with no audio at all and sometimes the video plays and the audio  quits playing. Driving me bonkers!

Hi, I’m new to the community and would appreciate any help. I’ve been searching for an answer but haven’t found one yet. I have two Era 100 speakers that have worked perfectly for almost a year. Recently, they’ve started stopping in the middle of a song, regardless of the song or source. The Sonos app still shows that the music is playing, but there’s no sound from the speakers.I’ve tried pausing, playing, and restarting the app, but none of these actions resolve the issue. The only way to restore sound is by saying, “Alexa, play…” which makes the speakers work again. After that, I can use the Sonos app to play music as usual. However, the problem returns after a day or two.Has anyone experienced this issue or know how to fix it? Thank you in advance!

It's been over a year, is there any discussions on when this will be supported?  The documents from the box itself says to mount inverted if x feet from ceiling, yet the Sonos ecosystem says era 300 not supported?  Is this due to the app issues or lack of focus/support for new products? 

My multi room Sonos system is quite pathetic at the moment. I’m running S2 app on everything. Arc + 2 x Sonos 1s, stereo pair of 1s, 2 x free standing 1’s,  a 5, a 3 an amp ( for turntable) and a roam. Volume changes lag, rooms don’t come on together then al of a sudden volume jumps up or down in separate rooms.  If I skip a track on Spotify or similar Same thing one room plays others vanish for a while. Spent a lot of money on Sonos, very disappointing that they cannot supply decent software to match their prices.  Roam constantly vanished from system.

Comment connecter Sonos Ray à TV thé Frame par câble Optique ?????how to Connect Sonos Ray to TV Samsung The Frame with optical câble ????

I live in a condo building. I’ve got 10 Play:1’s, a Boost, and a Sonos Connect all on SonosNet channel 1. I also have a Netgear Orbi mesh wireless network. I’ve had this same setup for the past 7 years, with the same annoying various quirks and responsiveness delays, which I’ve always blamed on interference from the other condo units around me. Presently I don’t remember how to bring up the interference map but I’ve done that previously a few years ago and it was pretty bad, lots of red. I’ve tried all 3 of the SonosNet channels and it’s always the same. What I’d like to know is, if I replace my 7 year old Orbi mesh wireless network with a newer fancier one, could this resolve or reduce these recurring issues? I was going to list the quirks but there’s so many and no one wants to read all that. It’s gotta be from interference.

I can’t connect my Port to the old Stereo--I’m including a photo of the back of the stereo. I believe I need to connect the Port input to the Speaker section.  However, it’s not working.    

I have an old Kenwood Hifi separates system. I would like to play this through my Sonos Era 100s. I think I need to connect the Aux out from the amp component to a Bluetooth transmitter to make this work. Is this right? I’ve just received a Bluetooth transmitter from Amazon but it’s faulty so I’m sending it back. Before I order another one, I just want to check I’ve got the right idea. If so, can anyone recommend a good transmitter? Thank you. 

Whenever I return home or after a period of time not using system sonos app will not load the system u til I turn wifi off and on again on my phone. Any ideas as to why this would happen and how to fix?

Hi !I have trouble configuring my Sonos one SL : I tried downloading the android app and chose “add an audio speaker or a component”. It tells me it cannot configure my products unless it has access to my precise location and send me in my parameters. I checked and gave access to the app, it can access everything in my phone including my precise location. But the app still tells me to give it access to my precise location. What can I do to configure my speaker ? Thank you,

Hi, I did setup the speakers to the new Arc and Sub 4 today but the sound do lag, then the sound disappears a bit and then back again within seconds the whole time.They are connected to 2,4 GHz 100/100 WiFi with full signal (sub also, only arc with cable), approx 5 meter from router.What did I do wrong?

Hello! I want to create this setup.  2 amps,  a pair of in-wall speakers, a pair of ceiling speakers, Apple TV, and a projector. What is the correct way to connect the amps to the Apple TV and to the projector. I’m trying to figure out what cables to have and exactly how to connect it all. Thanks!