Oddly enough Sonos has quietly fixed this issue….I basically could t use my speakers for like a whole year. I'm going to send an invoice for the time I've wasted with tech support 

This was the issue on my wife’s phone. Even re-installing the app and granting access to the local network in the app did not change the setting in her iPhone. I had to manually grant Sonos access as above and then all issues were resolved.

This worked for me also!

Cheers

Hey guys

Im keep getting the same kinda problem every time i open the sonos app it cant see the system even i reset the speakers it wont connect to my wifi in my flat but now i have move and got a new router the same problem cant connect my speakers to wifi BUT

my wife got a iphone 14 i got a 15 but her works i can connect them to wifi and see them in the app on her phone but when i go on my phone it dosent work cant see the system and then when i reset them i cant make them connect wifi on my phone

have tried all those settings you guys have been suggested but it keep not working im pretty frustrated right now Christmas is right around the corner and would love to play some music for the family then they come to see us in the new house hope i cant get some help and spare me with those idiot comments dont need them

Thanks Kind regards Caspar

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Hi there,

 

I am so fed up with your buggy systems I can't even describe the level of frustration. I am using the latest version of the app on Android as of now and for no apparent reason the app does not recognize the set up system anymore (my wife's phone and app does and works no problem). I tried to reconnect to the system but says it doesn't find any devices on the network (which obviously isn't true - see screenshot)

 

I am sitting next to a Sonos One and following instructions on how to reconnect pressing button on the back - but no doesn't find the system sitting right next to it.

 

I don't want to go through the process of reinstalling the app and setting up the whole system again for the x time - it costs half an hour each time and at the price of your products we should be able to expect that you can employee at least one software engineer and one app developer that can create a better experience than a 10 year old hobby programmer with the attention span of a humming bird could.

 

Rant = off

 

Do you have any solutions to offer that are not requiring me to reset the system completely?

 

Moderator note: We updated this article in October 2023 with new information below.

If you are experiencing this issue and your controller won't connect to you existing Sonos System please have a look at this support article and follow the steps.

If your Sonos app still won’t connect after following the steps in the article, please contact Sonos Customer Care for further help.

 

 

Im having this same issue and none of the suggested fixes in the support article nor anyone at sonos support have been able to fix it.  Now what?  

Exact same for me.  All suggestions failed to fix, no help from sonos, and still no solution.  After all these years sonos STILL can't fix a MAJOR FLAW in their own app.

Play 1’s do Sonosnet when one of them is cable connected. All speakers connect via the one cable connected speaker. While being connected by cable you used to be able to tell the system your WiFi credentials via the app.

Since the new app for older speakers however a reset is needed, see https://support.sonos.com/en-us/article/connect-sonos-to-a-new-router-or-wi-fi-network The Play 1 is among those speakers,

Before resetting you could try to set your new router to the credentials of the old one, provided you did not erase those from Sonos.