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Madisonman
Contributor I
February 16, 2025

Sonos Arc Volume will not go down

My Sonos ARC will not lower the volume.  I have a Samsung MU800 D and the Sonos Arc has sound limit at 1% and tv limit at 1 and is still too loud.    I have set eq settings to minus level as well.  I also reboot the Sonos Arc by turning power off/on.  Nothing fixes the fact the volume is too loud.

 

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3 replies

UKMedia
UKMedia
February 16, 2025

Are you using the Sonos App to control the Arc or your TV control?

 

Also, have you checked: (   Settings  up directional button  Sound Output

Remember: Sometimes Red Wine helps :)
MadisonmanAuthor
Contributor I
February 16, 2025

Hi,

Yes I use the Sonos App to contrl the ARC.  However, I do not see a Up directional button in the Sonos App under settings.

Thanks

 

UKMedia
UKMedia
February 16, 2025

Hi,

Yes I use the Sonos App to contrl the ARC.  However, I do not see a Up directional button in the Sonos App under settings.

Thanks

 

This is on your TV audio settings sorry for not clarifying.

Remember: Sometimes Red Wine helps :)
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