Terrible support. Why people rely on Level 1 support people who are basically script readers, I’ll never know. It’s like asking a blue shirt at Best Buy about a product. Do your own research!
Hi @Charles_50
Thanks for your post!
Do you have a reference number relating to your contact with us? I have tried to find a case so I can give the agent you spoke to some feedback, but have been unable to find one. If you do have one, please send it to me in a direct message. Thank you.
In regards to your query, Ace headphones can be configured from the Sonos app, but you cannot play anything in the Sonos app to Ace headphones, no. Instead, you would play using an app that would normally play audio to the device it is installed on, like the Spotify app, or Apple Music, to give just two of many possible examples.
I hope this helps.
Terrible support. Why people rely on Level 1 support people who are basically script readers, I’ll never know. It’s like asking a blue shirt at Best Buy about a product. Do your own research!
I think this is a bit harsh on the general level of understanding at tier 1. I haven't often needed help from Sonos Support, but didn't have any cause for complaint when I did need it.
However, this certainly was a terrible example of advice.
