sound wont play through arc ultra

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I have an older Samsung model UN55KS8500. It says the arc ultra is connected, but no sound plays. I changed HDMI cords, unplugged everything for 5 minutes and still no sound. With the tv remote when I turn up the volume I can see the volume go up in the sons app. But no sound. What else should I try

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AirgetlamAnswer

I’d power cycle both devices, the TV and the Arc Ultra. That means unplugging both from the wall, not just using a remote to turn them off, it isn’t the same thing.

I’d also make sure CEC (or whatever the manufacturer calls it (Anynet +?) is turned on, and that the Arc Ultra is plugged in to the ARC or eARC port. And you’re using the cable provided by Sonos.

Bruce

AirgetlamAnswer

I’d power cycle both devices, the TV and the Arc Ultra. That means unplugging both from the wall, not just using a remote to turn them off, it isn’t the same thing.

I’d also make sure CEC (or whatever the manufacturer calls it (Anynet +?) is turned on, and that the Arc Ultra is plugged in to the ARC or eARC port. And you’re using the cable provided by Sonos.

Bruce

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