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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27769 Topics
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awesomeclawContributor I
asked in Controllers and Music services
Certain albums in native app but not through Sonos

Recently I've found that certain albums are available through the YouTube music app, but all songs in the album are “greyed out” if you search the album through Sonos. I've seen another thread which claims that this is due to copyright or licensing issues, but in this case the full album is available through the YouTube music app, and the individual songs can be played through Sonos. First screenshot: Album searched in Sonos: all songs unavailableSecond screenshot: first track of album searched and played through SonosThird screenshot: full album playing on YouTube music 

275
Corry P
6 days ago
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RedoneContributor I
asked in Home theater
dialogue balance

How can I balance the sound better, when I watch a movie most of the time in an action scene I have to turn down the sound and then I don't hear the dialogues loud enough and vice versa, if I turn up the volume to hear the dialogues then as soon as there is an action scene I have to turn down the sound

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6 days ago
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ADWContributor I
posted in Controllers and Music services
Random button at top of folder in phone app

I see the question posted previously but the discussion is closed and there is no fix!is the button going to be added as it used to be?  I have way too much music to add it all to a que. I get an error saying there isn’t enough room in the app. I have plenty of hard drive space. 

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6 days ago
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Golfer72Contributor II
asked in Home theater
is there any chance Sonos will enable the Arc Ultra to use Play 1s as surrounds?

New to the group…….so please be kind.  I am keen on buying the Arc Ultra. However I understand the Arc Ultra does NOT support Play 1s as surround speakers.  is there any chance Sonos will change this limitation or is it a technical issue?

24212
Mr. T
6 days ago
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glumsoeContributor I
asked in Home theater
Trueplay on Beam gen 2

Does Trueplay™ still work with Beam (Gen 2) with the latest iOS and S2 software? I can no longer find the menu item in the app?

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Corry P
6 days ago
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Joob77Contributor I
asked in Speakers
Beam Gen 1 or Gen 2?

What is the easiest way to identify if a sonos Beam is Gen 1 or Gen 2?

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bockersjv
6 days ago
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whyisthisallsoexpensiveContributor I
asked in Components and Architectural
Network Switch

Hello Complete novice here! We have just moved into a new home with Sonos speakers in many rooms. There is an AudioVisual cabinet with a patch plug and a lot of ethernet cables. The router is in a different room and cannot be installed in said cabinet, so I am having the router somehow connected to AV cabinet.  Once the cabinet is “live”, then I need to buy a network switch and Sonos Amps, install them and get it all connected.  The question is - is this switch sufficient to run the Sonos system? I may consider Wireless Access Points in the future (though that seems excessive).  TIA!Confused!

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Corry P
6 days ago
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b_martinsContributor I
asked in Controllers and Music services
Trueplay for android

Hi all,Appreciate that this is a topic that is done to death. As an android user it is frustrating that you cannot perform Trueplay tuning but I do understand the complications surrounding the various mics. A number of solutions have been put forward, external mics being one of them which got me thinking that most Sonos speakers already have a microphone fitted.This got me thinking if it could be possible to use something like a Sonos Roam, which would have a known microphone fitted, to perform the truplay tuning? I guess the complicated part would be how does that feedback to the app but there must already be communction between the app and the hardware. Maybe a solution? 

211
Corry P
6 days ago
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RichrbrtsnContributor I
asked in Home theater
third option for loudness at night

Can there be a third option for loudness (specifically base) other than just toggling night mode on and off? I have the beam with surround (sonos One’s) and the sub. I love the loudness and extra bass when night mode is off but my wife not so much. I feel like there should be an inbetween mode. 

121
Corry P
6 days ago
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ZioGabryChefContributor I
asked in Home theater
Arc Ultra,Sub 4+ 2 Era 300.....+ other 2 Era 100 on the sides?!

For a more immense experience, I would like to add two Era 100 on the side, combined with my system made with Arc ultra and the two Era 300. This will make the listening experience even deeper. I specify that I am not interested in high volume, but in the intensity that can be received by adding two speakers l to the side of the system. Has anyone done it or can give an opinion?

291
106rallye
6 days ago
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jartuckContributor I
asked in Speakers
Play1 is obsolete thanks to "improvements"

Sonos has made Play1 obsolete. I might as well throw the speakers away. They cannot be connected to wifi anymore, even after factory resets. One will work if connected by ethernet directly to the router, but the App control for start/stop, or volume is spotty at best.   I will not buy anything new through Sonos because they will eventually “improve” that to be obsolete also. All good things must come to an end I suppose.

573
Stanley_4
6 days ago
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Brob1979Contributor I
asked in Speakers
Sonos speakers randomly dropping out then Sonos stopping

Is Sonos working on an update to fix these random drops?  I’ve had Sonos for over 12 years and upgraded all speakers when we moved about 3 years ago. I’ve always been such a Sonos advocate but I wouldn’t recommend this to anyone. What is being done to correct these issues?  This is not a WiFi issue and it is not a latency issue, it is a Sonos latest app update issue that is wrecking the value of the whole system. I’ve been on with Sonos support for over 1.5 hours and they basically gave up. Please help!  

43319
S
6 days ago
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Kavadarci1Contributor I
posted in Headphones
sonos ace fake

Hi,someone is selling unopened box ace as they got them as a gift. How do I make sure these are not fakes?is there a way? thank you 

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buzz
6 days ago
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TxdanContributor I
asked in Speakers
speakers on system not responding

have seven speakers on my sonos system. Two of the speakers show the network extension address in the app and the other five connect via the main modem versus the network extension devices.  The two on the extension devices wont respond to the app controls. They and allow adjustments but wont play.any suggestions?

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6 days ago
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bcomTomContributor I
asked in Headphones
Atmos on Sonos Ace

 Before I audition Ace, how do I listen to Atmos or lossless with my iPhone?  Sorry, it’s not clear to me from the promo lit. Thanks,Tom

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6 days ago
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GioMVAContributor I
asked in Advanced setups
multiple amps connected to projector

Hi  I am trying to figure out a way to use my existing set up to project movies in my backyard using a projector  I have 3 Sonos amps — 1 amp is for 6 speakers and a sub for the left part of the yard — 2nd amp is for additional 6 speakers and a second sub for the right side of the yard — 3rd amp if for the family room inside the houseand I have some complementary Sonos moves and Sonos 1 around the house  I investigated the proper setup with bets buy geek squad in 2022 and the final outcome was to get the Sonos bridge and connect everything wirelessly, however I never pulled the trigger and it appears that not the bridge/port and other options are no longer available.  what are my options here ? Wireless? Wired ? Can I connect 2HDMI (amp 1&2) to the projector outside ? It’s a long way for an HDMI cable. Just saying.    

539
G
6 days ago
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User660119Contributor II
asked in Speakers
Hooking to ethernet

I have a Play:3. Can It hook it to my computer through ethernet? I’ve got a bridge, but it isn’t recognized by my Mac system, so I thought I might take the Bridge out the the pass from computer to speaker.

293
buzz
6 days ago
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Mr SpotContributor II
posted in Controllers and Music services
Songs cutting out before the end

I’m playing music to my “wired” Play 5, from my local “Music Library” located on a Synology NAS (also wired) and every few songs the music ends abruptly about 5-10 seconds before the song finishes.  It’s really jarring and has only recently started occurring.  My system is up to date and I’m predominantly using the Desktop App.

28618
Airgetlam
6 days ago
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Colonel BadgerTrending Lyricist I
asked in Speakers
Play 3 vs two Era 100 with sub

I currently have a Play 3 in my family room with a Gen 3 Sub. Thinking of replacing/upgrading to two Era 100’s with the sub. Other than the better separation with the two Era 100’s in stereo will this be an upgrade ?

503
Mr. T
6 days ago
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DanNeedsHelpContributor I
asked in Speakers
Right password, but keep getting wrong password for WIFI error

Hi everyone This is my first time posting for help, so apologize if the answer is somewhere already on here. I haven’t been able to find a solution that works so here I am…. I have a Beam and two One SL's which I used to create surround sound. My One SL's kept losing connection, so I tried to factory reset them with my Beam to try and set up a new system. Now nothing will connect to my WIFI. When setting them up, after it asks me to put in my WIFI password, I enter the correct password and then there's an error to say incorrect password. The error flashes up almost immediately, like it hasn’t even tried to connect. It is definitely the correct password as I copied it from the router. Even when I use an ethernet cable it’s asking for a password. It's not a frequency issue as I have many 2.4ghz products connected to my router. I know it’s not the network as everything use to connect fine to it. Kind of lost what to do as there’s no real help online that I can find, and I waited 50 minute

30419
J
6 days ago
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Bacchus52Contributor I
asked in Speakers
Determining generation of my One SLs

How can I determine the generation of my One SL speakers?

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6 days ago
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MBat50Contributor I
asked in Home theater
Problem with volume when using Playbar and BT box

I have been using the Playbar with BT box for several years. I used the BT remote to adjust volume on the PlaybarI recently bought a new Pansonic TV. The TV is connected to the BT box with an Hdmi cable; the TV is also connected to a DVD player via HDMI. the TV is connected to the Playbar with a cableI can change channels etc with the BT remote so that is functioning fine but I cannot make any volume adjustments using the BT remote. I have tried to get the TV remote to adjust the volume of the Playbar but also with no success.How can I adjust volume on the Playbar?  

315
Airgetlam
6 days ago
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asbestosContributor I
asked in Components and Architectural
Port Audio Lags Behind All Other Sonos Devices

I have Sonos Port connected via CO-AX to an A/V Receiver. Three other Sonos speakers, at the corners of a large room, are all within listening radius for each other including the receiver listening to the Port’s output. Regardless of Audio Delay settings the Port is always just a few ms lagging behind the other three perfectly synchronized speakers. While enabling the receiver’s PURE DIRECT mode has reduced some lag, it’s still so present where an artificial reverb is created when the Port participates in playback. Is there anything I can do to mitigate this? Is there a chance there’s a way to reach the development team to request injecting a way to set a delay on “the rest of the Sonos installation” to reduce this reverb effect from the Port’s plus receiver’s output lag?

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buzz
6 days ago
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bjuraszAvid Contributor I
asked in Controllers and Music services
Does Sonos now stream lossless from Apple Music?

I did not think this was supported before, due to Apple.  For example, I once asked a BluOS dealer why they force you to AirPlay if you want to listen to Apple Music and they said it was because Apple does not support lossless streaming to non-Apple devices, only 256kbps AAC.I have an Era 300 and it's logged into my Apple Music account, like before.  But now on the new app when I see what the speaker is playing it now says “Lossless”.  I don’t remember ever seeing that before.  So…. am I now getting lossless music to my Era 300? 

458937
Schlumpf
6 days ago
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TopperHarleyContributor I
asked in Speakers
Play 1 can't connect through wifi or ethernet

Hi there,I have bought a used Play 1 that allegedly is supposed to work fine.I don’t have any other Sonos products on my network currently, but I have had a Play 3 until recently (worked fine). I started by factory resetting the device. Then I have tried the following, with the following errors:Tried to add the Play 1 through the Sonos app (not S1). I got to the Wifi-password step, but it won’t accept my wifi password. It says it can’t connect. After a while, a button appears that says “use ethernet cable” or something similar (non-english system). But when I press this, and connect the ethernet cable, it still can’t connect. I tried to add the Play 1 while the network cable was connected. This rendered the list of Wifi-networks empty and I never get to the “use ethernet cable” option. I tried to factory reset the Play 1 while having the ethernet cable connected. This did not make anything different. I have disconnected all other devices from my router, restarted it, etc. No difference

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D
6 days ago
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