Get help and assistance with your Sonos system

 Hi,Came back from 3 weeks vacation and wanted to listen to some nice music while unpacking. But my Sonos app did not show any of my speakers. I had to reboot the router and reinstall the app to make it work again.But: a day later same problem, all speakers gone.What is going on here?

Is there a plan to improve the volume control on app?

i have 2 move 2 speakers the work great except every so often i lose the settings on my mac I tried resetting each one but can onlyget one at a time to connect they were originally paired as link for stero but i unable find in app 

I dont know 100% what the amp is for . Recently my aunt passed away she had a Sonos connect amp and no other speakers except the ones in the wall . While packing her stuff a grabbed the amp  what can I do with it

hi everyone, i just upgraded my tv and unplugged my 2013 playbar. it was working perfectly before, but now that i've plugged it back in, there's no power.the only sign of life is a split-second flash of the three ethernet lights when i plug the cable into the back; after that, it goes completely dead. i’ve already ruled out the outlets and cables by testing them with other devices—the issue is definitely the bar itself.is this a known hardware failure, or is there a trick to bringing it back to life? thanks in advance!

As of a couple days ago I can no longer connect to PLEX.   I get“Something went wrong. Try Again” when click on artists from my favoritesand“No content items available” when clicking on Plex iconI can cast to my sonos speakers from the Plex app (not plexamp) on my computer.If gone through all the suggested steps I could find from the internet.  I guess my question is to see if anyone else is experiencing it or if it's just me (and for how long).  If its everyone, then hopefully its (another) screw up and they’ll get around to fixing it eventually. super frustrating that something that has worked for years just stopped working especially when its the reason I went with Sonos.

Hi guys! I’m currently using 2 Era 100s paired with one another and 1 Play:1.I recently resubscribed to Tidal for its music quality, assuming that it would work seamlessly. To my surprise, I couldn’t seem to find Tidal in the list of music services on the Sonos platform. How to make this work?

I want to stream my husband’s music library (ripped CDs) to our Sonos Ray.  I do not want the PC on all the time.  I don’t want it in the cloud. I tried the USB flash drive but apparently misread my router capabilities.  I would like a good basic NAS that will stream a minimum of 28 GB of music to the Sonos Ray.  It must be turn key.  I have someone who will help me with set up if I run into difficulties, but I do not have the knowledge to build my own.  And I don’t have the patience to learn.  I was looking at the Synology Beestation but am seeing indications that it’s not a “true” NAS and might not be what I need.  Looking at a Linkstation but truly was hoping someone could point me in the direction of a good basic NAS for this purpose.  Many thanks.

I am unable to play my Spotify “liked” songs through the Sonos ap to my Sonos speakers. I can play all other Spotify features.  I saw other posts on this - with no real answer. Is this just a bug?  Is it because my liked songs list is 400+ or something else?  Thanks 

I have the latest version of the Sonos 1 Controller app running on my iMac Monterey version 12.7.6 with two Play 5 gen 1 speakers. The app cannot find the speakers although when going through the connection procedure it says “The Sonos app is now connected to your speakers”

I am currently renovating my whole house. I currently have Arc and Sub, i will be adding also x2 Era 300. Also want to add ceiling speakers too.  Will also be adding outside speakers too. Here is what i am planning:  

I wanted to share this in case someone else runs into the same frustrating issue I did: TV: TCL P7K QLED Google TV (2025 model) Soundbar: Sonos Playbar (2015) Connection: Optical cable (no HDMI ARC) Remote: TCL stock remote (IR + Bluetooth hybrid) 🧨 The Problem:The Sonos S1 app wouldn’t complete remote pairing. Sometimes it would recognize the first Volume + press, sometimes not. If it did, it would fail on Volume - and say “volume control with optical is not supported” (which is nonsense — Playbar is designed for IR+optical). Disabling HDMI-CEC on the TV didn’t help. IR confirmed working via phone camera. Bluetooth turned off didn’t work. Factory reset on the bar made no difference. Universal remote wouldn't pair either (even t

I have a solid HiFi system for my vinyl and CDs- NAD amp + Magnepans + RHLabs Sub but I am contemplating downsizing to getting a Sonos Port and running these audio sources through my Sonos system (Arc + Sub mini+ 2 Eras 100 surrounds). The audio sound space through the Sonos system (streaming) is so good that it is motivating me to downsize (and my wife would love to lose the gigantic Maggies from our living room). Would the best path be to get a Sonos Port and use the line outs from my NAD receiver to direct sources to the Port? Would I be able to direct a CD or TT source to my Sonos Arc+ Sub Mini+ Eras surrounds system? (I have an external Preamp for my TT). Thanks in advance.

Just unboxed an d the power cord will not stay connected. Seems to just fall out. 

We used to see album covers for our locally stored music library. I’ve been waiting for the Sonos app debacles to clear up. But it seems like there are still issues with album art showing up.  Some art/covers are shown, albeit slowly, after letting the app sit on the Music Library/Albums screen for awhile.  But not all.I should add, that in addition to that, on the Albums screen, I’m seeing quite a number of dupes. That is, the same album is listed multiple times.  I tap through and can verify that they are the exact same album just listed many times.Any information about that state of this?  I’ve done the “Scan for New Content” many times. That doesn’t seem to have any effect on either issue.

Hi Ive just reset my Sonos playbase and play 1 surrounds as they disappeared out of the S2 app when I changed the sonosnet wifi channel.  Unfortunately now it’s reset and working again the same remote which worked fine before the reset is not being picked up by the latest iOS Sonos app.  I have a Hisense 55U7A.  It’s an IR only remote no Bluetooth.  Just tried a universal remote and still have the same issue. Edit just tried the android app as well and amazingly this DOES pick up the Hisense remote.  So this bug is specific to the iOS app and unfortunately hasn’t been tested by their developers.  Thank god we have an android phone in the house as well.  Not great Sonos!  

After changing the HDMI, restarting connections and other configuration tips, this problem continues to occur

Hi everyone,I can’t seem to catch a break with the Arc Ultra. The first two units I received had the distorted sound issue. I’ve now received my third unit — the distortion is gone, but I think I may have another problem but wanted to check with the community.The left side of the speaker sounds noticeably flatter and less punchy than the right, with a clear difference in bass output. I tested this by playing music through the Sonos app and running my hand across the speaker — the right side pushes out significantly more air, while the left feels much weaker, almost as if most of the bass is coming from the right.I’ve also noticed a slight echo sound when watching videos on YouTube via my Apple TV 4K which is connected to my Samsung TV. Is this normal behaviour or do I need to do something to prevent this from happening? I’ve already changed the output to passthrough on my TV as I’ve read that should be done to let the Arc Ultra handle the sound?I’ve run b

Im the developer of Cast to Sonos. I just tried unlinking my account here: https://www.sonos.com/myaccount/user/profile using the button all the way at the bottom of the page: (in english: Delete sessions and logout all devices)It worked but now i can no longer login using my account in my cast to sonos extension account:  

Hi all I have just installed a Beam gen 2. I have set my LG tv to allow Dolby Atmos via eArc and I can see from the app that my Beam has a Dolby Atmos input. When I listen to Dolby Atmos content though I can’t seem to hear much difference to be honest. I have also tried Spatial Audio on Apple Music and again can’t really determine any difference.  I maybe expecting too much and it’s early days but I am wondering if my Beam may be faulty. Has anybody got any experience of this? 

Hello all!I own an Arc Ultra for my small living room. I am looking to make a Home Cinema with 2 x Roam 2. Will I be able to do it? I am thinking since the living room is small, 2 Roam 2 could be more than enough, and I will be able to use them as portable speakers for the terrace. Please, let me know if you think the set up (Arc Ultra+ 2 x Roam 2) is meant to be a home cinema. Thank you so much!

I own a Sonos Arc Ultra and two Era 300 speakers. I would like to use the Arc Ultra together with the two Era 300s as a home theater setup, but also be able to quickly use the two Era 300s independently as a stereo pair.In my experience, the sound quality of the two Era 300s in pure stereo without the Arc ultra is significantly better for music listening than when all speakers are combined in a home theater setup. Unfortunately, switching between these two use cases is currently not quick or convenient. I would strongly appreciate a feature that allows multiple setup presets to be saved and switched between. Ideally, these presets would retain their individual Trueplay tuning settings. For example: When I want to watch a movie, I select a “Home Theater” preset, where the Arc Ultra and the two Era 300s play together. When I want to listen to music the next day, I select a “Stereo Music” preset, where the Era 300s automati

Hey folks. I’m running my Sony XBR-55X9004 TV through an Epson projector. The audio when watching TV programming (primarily sports) changed to very weak recently. Worked fine until recently. I first tried a new HDMI but that didn’t help. I then noticed the Stereo PCM display on my Sonos App. I have to crank the volume way up to get adequate volume. Volume works normally when listening to music via Sonos (displays Dolby Atmos) but when switching to TV the volume diminishes and display switches to Stereo PCM. The TV feed comes from a Sony TV (casting to a separate room using the projector). Everything else works great. Any help is appreciated! 

I have a mid sized living room about 50 sq meterwhich sub should I get: mini vs sub 4 ? Pairing it with a pair of Era 100si see the sub 4 is more recent  so perhaps a better choice? 

Hey folks,I eventually decided to migrate from S1 to S2. All my devices are compatible. So in the S1 app I clicked “upgrade to S2” (or whatever the wording was). Next the app asked me to install the S2 app, which is what I did. Opening the S2 app the system is detected but I get a prompt saying that the system is only compatible with S1. So I’m stuck: can’t upgrade from the S1 app and can’t add all the speakers to the S2 app.I’m sure that people had the issue before. What’s the best practice to resolve this?Would resetting to factory help?Thank you,mrpase