Get help and assistance with your Sonos system

This is my last try to get my Sonos working,I got my Sonos many years ago when it was quite new. However it stopped working when i carried it over to a new outlet. Many reset, and hard reset try’s using the mute (and volume up)(also disconnecting the outlet en starting the process then plugging it in) I gave up.About a year later gave it another shot and miraculously turned on. Used it for about 6 moths and now got the same problem after reconnecting the outlet. I still have hope because it worked before after a while with the same problem. Is it a repairable issue? software? I hope someone has answers.

Anyone having issues with Qobuz in the UK on the S1 app? Every time you select an artist catalogues don't appear. Seems to have been like this for a week or so. You can view under albums but it's a pain as you don't just get that artist.

Hi allI was wondering if someone can help. I'm considering buying the official sonos stand for my Era 300 and need to know the distance from the back of the Era 300 to the back of the stand base. The reason why is because I have my sonos stands against the back wall and want to know the distance of the back of the era 300 ro the wall. Thanks so much for your help 

Long thread on Reddit here Tl;drAffects iOS and Android, ie OS agnostic Affects variety of iPhones and Android devices ie device agnostic Affects multiple combinations of Sonos devices and firmware Affects multiple routers Steps to reproduce Use Spotify connect on Spotify app Actual behaviour The Spotify app thinks it's successfully connected to a Sonos speaker. The Spotify app thinks it's playing. No sound comes from the speaker. The Sonos app doesn't think anything is playing to the speaker, and doesn't show the Spotify connection (it'll either show the last thing the Sonos app thinks was playing on that speaker, or "No content"). Temporary workarounds include removing Spotify account from device and re-adding it, reauthenticating Spotify account from Sonos app, starting to play music via Spotify on Sonos app and then opening Spotify app. The problem always recurs, unsure exactly how quickly after.  Can a ticket be opened for this pretty please? ps For me at le

I updated my Lenovo laptop to Windows 11, and now Sonos won’t connect. I have Sonos One. I did all the suggested steps (turning wifi off/on, restarting laptop, unplugging router/plugging back in, powering down Sonos speakers/powering back up), but no luck. Sonos is an allowed app through my Avast firewall.I have repeated the above steps several times. Any ideas? Thank you.

I'm using Shield TV Pro with the Sonos Beam 2, recently when I stream 4k videos with Dolby digital / atmos, the sound drops/skips after 10-15 minutes of watching the video. If I pause and play it returns to normal, after 10-15 minutes it happens again.Please help. I'm using an NVIDIA Shield TV Pro connected to a TCL TV and Sonos Beam Gen 2. Recently, when streaming 4K content with Dolby Digital or Dolby Atmos, the audio starts dropping or skipping after about 10–15 minutes. If I pause and resume playback, the sound returns to normal—but the issue comes back again after another 10–15 minutes.Please help me resolve this issue. 

Good day to the Sonos Community!I can happily say that I have been influenced to buy the entire Sonos Home Theatre setup, with the Arc Ultra, Sub 4 and two of the Era 300s.Now, the room intended to have this setup is given below. I took some pictures for you to have a look:The Era 300’s will be installed somewhere on this wallApprox seating distance to the TV.Use of wide lens to show a little better the layout.So, I was wondering if you guys had any advice for the best possible placement for the Era 300s to give the best possible home theatre experience. Also, if you had any good advice on placement of the Sub 4 as well, that would be awesome. Thank you for your attention!!

I have a new Sony OLED TV (Bravia 8 ii) installed today.It seems to have a slight pink tint.  It is sitting very close to a Sonos playbase.  Could the playbase affect the colour.  I find this unlikely but need to eliminate the possibility.Derek Clements

Would be nice to add this as you could adjust multiple frequencies. I think this is essential if you compare it to other products, like Bose and Sony

Has Google Assistant been added ? Otherwise I need to return this soundbar.In fact I might just decide to switch to a different ecosystem. 

This has been posted about many times.  Sonos claimed a year ago that this was fixed, but also posted that it wasn’t a bug, but a feature, requiring us to manually change tags in every compilation album. I guess that means I should give up on this “feature” ever being fixed and, per recommendations, I downloaded mp3tag.  Changing album artist to various artists worked for the three albums I tried.  So my questions is, for those who know tagging and mp3tag better than I, should I just go to the “compilations” folder in itunes and select all songs on that tag and make that same change, rather than going albuum by album?  Seems that would work but I hesitate to make such changes, since they’d be, I assume, impossible to undo if it messed things up.  Thank you.  

Hello, over the last month, the AirPlay group keeps ungrouping after every session when streaming from Pandora on my iPhone. I recently updated to IOS 26 so it may be related to this update or a recent Sonos update. Sounds like this is a known issue? Is there a fix (and not referring to restarting and unplugging the system - already done that).

For about a week my Sonos morning alarm on my One SL speaker between 5 & 6 am fails. When I’m awake I can see in the Sonos app that ‘connection to Spotify was lost’ for each song it attempts to play. I have to go to the Spotify app to play a song first and then I can go back to Sonos to play music from Spotify (either directly or via an alarm again). Every morning same issue - it’s like the backend connection between Sonos and Spotify gets reset or ‘lost’ during the night. My home network is optimal and the speaker has a -59 dBm internet connection - so very good. This just started out of the blue in the past week

I have an Amp, Beam, Sub mini and two Roam SL speakers. I am using sonos app on apple mobile with IOS 26.1 and the latest version of sonos app. I can only connect to the Amp via ethernet and cannot detect the rest Beam, Sub mini and two Roam SL. After powering off all devices and rebooting my router, I was able to connect to each speaker and add to the wifi network. But when trying to “Add speakers or Components”, the application does not find any of the speakers (Beam, Sub mini and two Roam SL).Any suggestions ?

For years been looking up answers why my SL one left surround sound keeps disconnecting. Did all the troubling shooting, unplug, reset, move the speakers closer, get a WiFi boosters. I may figured out a partial solution. I haven’t added the Apple Music account and haven’t lost the speaker since. So reboot the system and don’t add the Apple Music. 

I like that the dialog is very easy to hear without having to turn on any dialog adjustments. The problem is I barely hear the left and right channel audio. Background music is barely audible. I’ve tried it with both Trueplay turned on and off and there isn’t much improvement. I know the left/right channels are working because I hear music. Anyone else have this problem?

Anyone notice difference from 10/8/25 update for Arc Ultra, Era 300s, and Sub 4?Only asking since the patch notes are incredibly cryptic in what changed or attempted to improve. Very disappointing Sonos chooses the mystery approach.

I have spent over four hours on the phone via text chat and phone call with Sonos support trying to get a Sonos Connect to actually connect. It is hardwired through ethernet, everything else in my house works perfectly including all my other Sonos products, and yet their only “solution” after multiple calls was to tell me to contact my internet provider. The agent was polite but had no real understanding of the product, simply reading lines from a script with no technical insight.This is not my first attempt either. I bought the Connect four years ago and it has never worked properly. I gave Sonos another chance and they completely failed to stand behind their product. No acknowledgment that the unit might be defective, no replacement option, no escalation, just “call back again.”For a premium audio company, this level of support is unacceptable. I am truly disappointed and will not be purchasing another Sonos product.

Hello,I have a TV model LG-55LA620V, Google TV Streamer and Sonos Arc Soundbar with 2x Sonos Play:1(surround) added. The problem is that I can't get Dolby Atmos sound to work, only dolby digital 5.1. The cables are HDMI 2.1 and connected as follows: - Google TV streamer -> Tv HDMI 3 (MHL) - TV HDMI 1 (ARC) - Sonos Arc soundbar. What should I do to get Dolby Atmos sound?

How do I get a new members playlist on the Deezer app onto my Sonos playlists.I can't seem to access the playlist on Sonos 

Sonos app stops after song and doesn’t go to next. This happens irrespective of streaming service or location (e.g. if i use on a separate system). Using airplay (eg. Spotify connect) works fine. How do i fix this?

I have a Bronze Audi speakers wired to my Sonos Amp, as well as my TV. If I was to wirelessly connect a wireless turntable, to the Amp, would the audio still play through my speakers?

I bought two Era 100s to use as a stereo pair. I swapped the speakers to different sides three times to ensure I made no mistake. The same speaker is softer than the other and vice versa. Is this worth bringing to support? Or is there a simpler resolve to this.

I've just noticed that there's no sound coming from my Gen 2 sub, the lights are on but nobody's home!It appears in my app and says it's connected along with my Playbar but it's definitely not producing any sound. I've tried rebooting the router, turned the sub off then on again. Factory reset the sub and added it again and it tells me that it's been added successfully but it's still not working. Any suggestions? 

Does anyone know how I can permanently delete this from my home page?