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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

28777 Topics
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ArcistContributor I
asked in Home theater
Arc soundbar 4 inch placement instruction

My tv sits on top of a tv cabinet. I placed the Arc sounbar about an inch in front of it but still on the tv cabinet top so it’s maybe an inch below due to the tv stand - not 4 inches. What will that affect? What is the purpose of the 4 inch rule?

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106rallye
9 days ago
AjTrek1
AjTrek1
posted in Controllers and Music services
Snippets: Sonos App Load/Performance_iOS/Android_Lastest Update 12/10/24

 Edit  

352
Stanley_4
9 days ago
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Denni_86Trending Lyricist I
asked in Home theater
Arc Ultra and Sub3 + Sub2 Dual Sub

Hi,Does anyone know if I can continue to dual wield the Sub2 with the Arc Ultra if I own a Sub3?

61013
Airgetlam
9 days ago
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DSDirectContributor I
asked in Components and Architectural
ZP100 drops

I have four 'new to me' ZP100s. Three of them set up no problem and have been working fine. The forth keeps dropping off the Connect  app. If I run CAT directly to the switch the ZP100 still drops but the network port lights still flash. I've tried factory resetting  and re-adding the product several times but it still does same thing. The other oddity is that the white status light on the front of the ZP never lights up - even during factory reset. I've gone into settings to make sure it's set to on and it is.No support from Sonos since I'm not the original owner.Anyone experienced this? I don't think it's power supply since the network port lights still flash. 

5310
Airgetlam
9 days ago
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watso80Contributor I
asked in Controllers and Music services
Loading Sonos app

Anyone have a solution for slow loading of the Sonos app. Mine seems to take about 90 seconds. Already tried the suggestions from the chat.  

556
Airgetlam
9 days ago
S
Steven S.Contributor I
asked in Speakers
Sub 4 Placement - Can Powerplug be inside the opening

Hi, I was wondering if the placement of my Sub 4 could damage or alter the performance short or long term?My Sub 4 currently is placed between the couch and the wall. The wall has a socket where the Sub 4 is plugged in - while the plug and cable itself are placed inside the Sub’s opening, between the two drivers. Could this be detrimental to the performance of the Sub 4?Ideally it would be totally between the two drivers to hide the plug and cable completely. 

749
AjTrek1
9 days ago
sonos_listener
sonos_listenerContributor II
asked in Controllers and Music services
components dropping and won't reconnect

Can someone help me? I’ve tried and tried to get my 100s and my playbar to reconnect. This problem has persisted since the now infamous May ‘24 software update Sonos pushed out.My 100s will appear, if and only if, I delete and reinstall the app on my IOS. However, within minutes they disappear again.My playbar just won’t show up.To set the stage… I’ve been running my Sonos system, which consists of several components beyond those mentioned above, via Starlink. I know Sonos claims they don’t support Starlink connected systems (stupid!), but mine worked fine for several years prior to the May update and haven’t work properly since. I’ve read and tried all I can find on the Sonos support community and the Internet, to no avail. Though, I could probably test out of an IoT Masters at this point.If someone can help me resolve this, I’d be eternally grateful. Hell, I’d pay someone to come to my home and resolve this if I could find someone that new how.

273
Stanley_4
9 days ago
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David_264Contributor I
asked in Controllers and Music services
Workaround for delay when adjusting volume or changing songs?

I’m posting here out of sheer frustration with the current state of my Sonos system. Lately, every time I adjust the volume or change tracks via the Sonos app, there’s a noticeable delay – sometimes as long as 3-5 seconds! This might not sound like a huge issue on paper, but in practice, it makes the system feel completely unresponsive and, honestly, unusable.When I’m trying to enjoy music, a delay in volume control is a dealbreaker. Imagine turning the music down for a conversation, only to have it stay loud for several more seconds – it’s incredibly disruptive. And don’t get me started on the delays when changing songs. This kind of lag ruins what should be a seamless experience.I’ve tried all the typical troubleshooting steps – rebooting the system, checking for software updates, and even reinstalling the app. The issue persists, and it seems worse than ever. I’ve been a loyal Sonos customer for years, but this is seriously testing my patience. For a system that markets itself as be

2744
Stanley_4
9 days ago
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gwelch55Contributor I
asked in Controllers and Music services
Trueplay

I own a Sonos ARC and a sub mini. I just bought a pair of Era 100’s. When I was trying to install the Era 100’s, it wouldn’t recognize the sound for the pin. I had to add them manually with the S/N on the bottom of the speaker. Now I want to run the Trueplay to set it all up and it fails every time. I can get it to the point where you turn your phone around and it starts to play the sound and fails right away. I am using an iPhone 13 Pro Max and it is upgraded to the latest IOS 18.0.1 software. Is there a problem between IOS 18 and the Sonos app? It worked perfectly when I ran Trueplay on the Sonos ARC setup. Anybody else having a problem? 

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R
9 days ago
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jhgreerContributor I
asked in Speakers
multiple speaker connection issues

So many issues going on. Any insight would be helpful. What I have:sonos bar & subwoofer (2) Sonos play 1’s(1) Sonos play 5Issue 1: cannot find bar at all. I’ve tried unplugging/replugging. I’ve tried factory reset. Cannot find it at all. I have a new tv and I think it’s too new to connect the bar to use the volume. I’d like to at least use my phone for this. Any ideas? Issue 2: I finally managed to get my (2) play 1’s found through the Sonos S1 app, but iTunes (my main music stream) does not see them. I usually connect these to my play 5, as they are in adjoining rooms and have music playing through all. Sonos is not seeing my streaming through iTunes so I can’t play anything through these. ?? Issue 3: cannot find play 5 speaker over the S1 app. It is however seen through iTunes. Again, cannot join this with the room my play 1’s are in.  Help!! I just want music in my house again. 

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J
9 days ago
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heynowjerryAvid Contributor III
asked in Home theater
Playbase with Sony Bravia has random audio sync issues

Playbase for years with LG tv which had older digital optical output.(circular with square port) just bought new Bravia 7 which has smal circular port. I have added the adapter to the Sony side.sony tv connects then to the playbase. I am having audio sync issues, and worst off, I had it sorted, and then the problem came back a day later. I have tried all the configs on the Sony, and audio delay on Sonos  app, with no luck.does anyone have this setup?I also removed the Apple tv on hdmi3 to remove variables.so simply tv to Sonos.

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G
9 days ago
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AikiadpContributor I
asked in Speakers
useless

Changed my network and 10 days later having tried everything still can’t connect. Absolutely useless  

241
Pools-3015
9 days ago
A
AEWestContributor I
asked in Home theater
Arc ultra surrounds connection issues

I am trying to replace my Beam gen 1 home theatre with Arc Ultra soundbar.  The two surrounds (gen 1 ones) and Sub Gen 2 will not connect to Ultra, yet have no problem connecting to Beam. I have reset the speakers, connected via ethernet to router and still no luck. Any suggestions? I have contacted tech support and still no luck.

1052
A
9 days ago
M
Murphdogg76Contributor I
asked in Components and Architectural
SONOS AMP Use and Purchase

I am currently building a home and have the prime opportunity to put my favorite sound system in the ceiling but am struggling to find the information needed to power them. Am I understanding this correctly that for every 2 passive speakers I need 1 amp or is there another device that I am unaware of that can tie all of these together?? I am currently looking at 14 - 16 speakers throughout the home. Any help would be greatly appreciated. Thank you

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E
9 days ago
M
marnerTrending Lyricist I
posted in Controllers and Music services
Connecting Sonos Sub breaks Music Library connection in Android App

In my Sonos system I have a Playbar, Sub and 2 Play 1 speakers, all in the same room and all on the latest firmware. On a Synology NAS drive I have my own music library.  The NAS is running the latest version of DSM.If I remove the Sub from the system or room, then I can access the music library from my Android app and play songs from it through the Sonos system.  When I connect the Sub back to the other speakers, I get the unhelpful message “Something went wrong” as soon as I try to open the music library in the Android app.  However I can open and select songs from the music library using the Windows application.I contacted Sonos support about this problem today and they told me it’s a known issue affecting multiple users.  I asked when it would be fixed and was told there is no estimated fix date.I did not have this issue before the May update.  However I first became aware the Sub was the cause of the problem at the start of October. Until then I thought accessing the music library

283
Stanley_4
9 days ago
D
DensbroekContributor I
posted in Speakers
Sonos Play 5 S1 doenst light up - 12 and 24 V available

Is there a fix for the Plat 5 S1 which doenst come up.The power supply is ok, the 12 and 24 Volt is there.Any idea what can cause the problem?

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Stanley_4
9 days ago
D
dmaierContributor I
asked in Speakers
speakers pairing together

before the update ice be compare all three speakers now I cannot pair my speakers together what’s going on with the system I did updates like they told me too and it still does not pair

202
Stanley_4
9 days ago
P
phroughContributor II
asked in Controllers and Music services
App does not know speakers are playing

I have this issue frequently. When I play music particularly from the Spotify app, the Sonos app is not aware that it's playing music. This has happened even when I've used the Sonos app to initiate playback on hardwired speakers. 10 minutes later when I open the Sonos app again, it doesn't realize it's playing music. I have to wait a long time or start some new music l in order to stop it. These are hardwired Sonos devices with in in ceiling speakers so I can't simply push the hardware pause button. Is this a known issue? And is a fix in the works? This seems to have started with the new app roll out.

653
Stanley_4
9 days ago
C
CallumConnollyContributor I
asked in Components and Architectural
Sonos Connect not working

On the verge of insanity here. I’ve upgraded all compatible products in my system (Play 1’s, arc) to the new S2 controller to have everything in one place. Plan was to leave my gen 1 Connect (which is incompatible with S2 controller) and Boost on the old app. After much effort I’ve managed to move everything I wanted to the new app. However when trying to now create a new system on S1 for the Connect/Boost I've ran into a wall. The Boost has connected fine, but when I tried to sort the Connect it just won't work. First my S1 app started crashing every time it asked me to enter the WIFI password when setting up Connect. Then when I tried on different device it just won’t work: app will run into problems due I think to WIFI connectivity. The infuriating part is that the Connect is in the exact same place it has been for years with no problems. I’ve tried everything: factory reset the connect, temporarily wire it to the router via ethernet cable and then move back once set up, but app sti

662
Stanley_4
9 days ago
D
DresusContributor I
asked in Controllers and Music services
Pocket Casts skip forward/back function still missing Sept 2024

I am getting mixed information about the return of the skip forward and skip back buttons in Pocket Casts on the new Sonos app. It sounds silly, but this one bit of functionality keeps me from using the Sonos app; I now have a less reliable experience running the separate Pocket Casts app and using Airplay. Is this functionality returning? 

422
D
9 days ago
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essenbyEnthusiast I
posted in Controllers and Music services
My missing "Your Sources"

I have noticed that the “Your Sources” item appears to have a mind of it’s own and someimes is visible on the Home screen of my iPhone app and sometimes it isn’t.   I believe this is bcause if the Sonos app cannot see ony of the sources the option does not show, but will only show if one of the sources is available.  For example, my TV comes from my Virgin 360 box and feeds my Sonos soundbar via an optical cable.  If the Virgin box is off, there is no “Your Sources” option, but if it is on, then “Your Sources will show in the appropriate room with “TV” as a selectable source.Of ocurse. it should be showing all the time as I have a Music Library stored on a NAS drive whic is ALWAYS on, but for some reason, Music Library seems have a wraith like character in that sometimes my app sees it and sometimes not.  This is on both the iPAD and iPhone apps.  The strange thing is that even when the apps do not “see” it, the Windows desktop app and the Web based controller have no difficulty is not

23923
Ken_Griffiths
9 days ago
Z
ZipsgearContributor I
asked in Home theater
arc wall mount

Can I mount the new arc ultra to my existing arc wall mount ? 

191
Pools-3015
9 days ago
T
tdisalvoContributor II
asked in Components and Architectural
Unable to add Sonos Speakers to Deco BE11000 Mesh Network

I just completed upgrading my Wireless network to a Deco BE11000 Mesh.  This has a 2.4 Ghz & 5Ghz Combo network with a Single SSID and a dedicated IOT network with only a 2.4 Ghz SSID.  I have hard reset my Play 1, One SL, and Roam, I cannot get any of them to add to either of the Wireless networks.  I also have attempted to do an Ethernet connection for the Play 1 and the One SL, while I do see them pop up and get DHCP within my deco app, the Sonos app will not see them or set them up.   when I go to https://IP:1400/support/review  I getZoneName Unnamed Room LocalUID RINCON_38420B5B1D0C01400 Configuration 0 IPAddress 192.168.xx.xx SoftwareVersion 81.1-58210 HardwareVersion 1.28.2.6-1.2 SWGen 2 QuarantineReason   StubReason secreg  

436
T
9 days ago
R
RJ1989Contributor I
asked in Controllers and Music services
Multiple speakers, different types - one airplay entity

Hi community,  Already for some time, I have multiple speakers in my apartment. first, I had two speakers set-up as stereopair. These were visible in AirPlay as just one entity (I mean: you can hit one button on your list of devices, they show up as 1 thing).  Now, i added another stereopair to my set-up. So now there is 4 speakers in one room. Now I see two entities in Airplay: one entity for Stereo Pair A, and one for Stereo Pair B.  What I am looking for, is to combine stereo pair A, and stereo pair B together, by combing these, that makes controlling stuff easier, plus it looks decent ;-).  Now, I know that Sonos offers to “group” speakers together, but that doesn't fix the Airplay entities. So I am actually looking to “merge” the two stereo pairs.  Does anyone knows how to set this up? Or can someone tell me if this is even a possibility? I was also looking into my HAS setup to make this work, but up until now no succes. I hope one of you might be able to help me. Thanks!

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Airgetlam
9 days ago
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EverOptimisticContributor I
asked in Controllers and Music services
Android app does not display music library album art

Hi, my first post and previous threads on this topic were either old or had comments turned off so here goes.  Although working well, none of my collections album art shows on the Android app.  The build is 80.11.33 and previous posts/comments seem to infer that rolling back to a previous version would solve the issue.  So my question is: has anyone solved the issue or is reverting to a previous build the answer?  I suppose if the answer is yes then the remaining question is how is this achieved?   

52518
J
9 days ago
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