Get help and assistance with your Sonos system

have 2 identical connect:amp, and 1 will not show up on the sonos app. help ??

Advice would be appreciated please because some of my Apple Music library is not available on my Beam 2.

This is a no Brainerr to program to individually adjust the volume for each speaker whilie setting up an alarm.Very easily to program while setting up an alarm to  select a individual speaker with sound adjustment. 

again Problem with voice commands , now at this moment I can not use voice controll  with google assist , no controll on my home right now again , why buy a expensive beam while a 30 euro google device works fine , why every time update beam with so many issues 

This post is meant to help someone who purchased a used Sonos play 5 gen 1 and could not get it to work.  the troubleshooting steps I followed from posts or the AI generated ones did not help because they were not clear. What worked for me is given below. first : I made the mistake of just connecting the Sonos to the app. It dint like it, it immediately said it belonged to someone else with the old users email (redacted).  Second step I did was attempt to factory reset it. Uff this was painful because I was an idiot and followed the instructions. It said to remove the power cable and hold the play/pause button and plug it in to power on until orange and white flashes. This never happened because I was actually pressing the play pause button ( the capacitive button on the top or side depending on how you placed your speakers vertically or sideways). I discovered by pure trial and error that the button is at the back (physical button). That’s wh

My client has 6 Pandora accounts. In 4 different states. Occasionally, one of them played the "someone else is listening to your music" and shuts down the Pandora. Nothing else in the planet is playing that account number. I've talked to Pandora and they are clueless. Does anyone have any ideas what's going on? Moderator Note: Modified in accordance with the Community Code of Conduct. 

Hello,juste upgrade to last update sonos arc ultra, bass cut in e half, its already + 4, music its flat i don’t like how it sound!Thank youNetBlue

Hello,Happy owner of several Sonos speakers I just bought a CD player, the FiiO DM13 BT, to be able to use again my old CDs.I succeeded to connect the player to my Move 2 or an Era 100 via BT but any sound from the speakers…Do you think I have to use the Sonos PORT with this CD player to be able to enjoy my CDs ?(I have a lot of them already ripped in my NAS but still have others...)TIA

My installer says I won’t get surround sound with my setup of Arc Ultra, the newest Amp just purchased, and two surround ceiling speakers. He claims I will only get sound through the ceiling speakers. Any insight?

Recenty retired from working in IT for 35 Years and received a Sonos Arch and Sub about 4 years ago, Great sounding great hardware and sincerely appreciate the gift. Now lets discuss the applications lack of quality, confusing applications.The Android App should open all the sustem sound controls when first opened, nothing more is more important instead it looks like a hurricaine tore thru the application and scattered all the settings with little or no thought about where all should be. Windows App - Again while a little better it looks like they thru it in a blender and someone turned it on low for 30 seconds. Seems they never followed what the Developer had dislexia and the Company never took a look at it from what the users would prefer. Very disappointing all along and after 15 years it still is another disorganized mess. While they want everyones cash they might get some if they took a look at spotify or Tidal to see a what a music app should look like and put all the controls

I have a Sony AF8 TV, a Sonos Arc soundbar, and I use an Apple TV as my only source.The issue is not the soundbar, but the audio handling of the Sony AF8.When I start or switch apps on the Apple TV (Netflix, Prime Video, Disney+, etc.), the TV often loses the HDMI ARC audio connection.This leads to problems like:no sound when an app starts sound randomly disappearing sound coming only from the TV speakers audio sometimes coming back after returning to the Apple TV home screen frequent audio / format info pop-ups on the TV Video is always fine, but the audio connection over ARC is unstable.The Sony AF8 seems to struggle with modern Apple TV audio formats (LPCM, multichannel PCM, Dolby Atmos over DD+/MAT) when passing them through ARC to the Sonos Arc.In short:The ARC implementation on the Sony AF8 is unreliable with Apple TV → Sony AF8 → Sonos Arc.The TV works as a dis

My Samsung Frame TV is suddenly no longer able to play audio through my Sonos AMP connected via HDMI ARC. It had worked largely without issue for 3 years.I have a Samsung Frame TV (2022) with the following details:Model Code: QN65LS03BAUXXNI have a Sonos AMP with this info:Sonos OS: S2 Version: 17.7I have the Sonos AMP connected to the Samsung TV’s HDMI ARC port (HDMI 3) and have been able to play audio from the TV and a connected Apple TV device without issue for almost 3 years. Today the TV is no longer recognizing the Sonos AMP as an audio output option and I am limited to the built-in TV Speakers.From the Sonos App on my phone, if I go to the AMP and click on TV Setup, then click Continue, then click Connected to ARC, then click Test connection, I get an error of “TV speakers not connected.” Also, the Sonos AMP itself still plays audio just fine from other sources like music via Spot

The era 100 has a serious manufacturing issues. I have 3 in a row and grills start randomly cracking and falling apart.  They have replaced defective speakers but I don’t believe they have fixed the manufacturing issues. The quality is simply not the same with these speakers. 

Hi. As title says. Same time every night, one minute past midnight, Beam flashes green/white twice and powers off the TV. I thought it was the WiFi lease expiring but I’ve set that to 21 days and it’s made no difference. It’s been happening for some time now and when the hour moves back/forth (daylight saving) it doesn’t change the time it does it. Still one minute past midnight. Anyone any ideas? Beam Gen 1 and all updates applied. Thanks 

I just upgraded to the arc ultra but I’ve found that when playing Dolby atmos music the dialogue is very low even when I use the enhancement. I didn’t seem to have this issue with the previous arc. I’m using passtrough from my e arc and I’ve checked everything to try and figure it out. 

Hello,I know the Sonos App now allows setup and TruePlay for inverted, ceiling mounted Era 300s for surround. My questions is related to their placement. I have a few variables coming into play and I’m trying to decide what is best. Was hoping to get some thoughts.I have purchased a couple Flexson ceiling mounts that come down what look to be 6 inches or so. My main issue is a support beam running right around where I’d like to place the Era 300s. Would I be okay placing them just in front of the beam if I can angle the speakers slightly down or would they be too far forward with how high they are? I’m just not sure the mounts hold the speakers low enough to place them behind the beam and it not get in the way. I could potentially add some wood to the bottom of the joists to lower the speakers more if I need to go behind though.

I am using Sonos S1 on the Windows platform. I have a Synology NAS and am trying to Add a Music File to the Music Library. I did not think this was going to be difficult as it appeared to be straightforward. I have the correct SMB setting. I know the directory path for my server. I continue to get an error dialog box: “Sonos was unable to add the music folder. Please check that the path to the folder, and the username and password if needed are correct. Reasons: Access to the shared folder is denied.” What should I do at this point?

Pourquoi la qualité du son de Tidal est médiocre 

HiIn the old app it was possible to add the currently playing track (when playing through Spotify) to a Spotify playlist. This was removed in the initial new app clusterhug, I was wondering if it had been put back yet?I get that sonos wants to keep us all as in house as possible but it's missing the point, I want to build playlists that I can listen to at home on my sonos and away on my phone. Sonos playlists don't allow for that.Listening to music with my better half on a night and adding stuff to our playlists was one of the most common ways we used to use itThanks Hat

Upgrading my home theater set-upOld: 5.1 wired speakers, output via Denon receiver.New: Sonos Beam, Eras surround, mini sub.Does the receiver become superfluous? (only using it for TV audio)   

I take care of elderly parents, and I love music in the kitchen. I purchased a pair of Era 100 speakers to get me moving while working in the kitchen.As you can see from the picture, my parents are clutter bugs, which leaves no sonically clean areas below the speakers and no real place to mount them other than fairly high on the wall. I think just to the left of the slide door opening, about the height of the opening is the best place to mount the Right speaker. The left would go roughly equal distance from the side wall, at the same height.The floor is hard, ceramic tile, and the ceiling opens for a skylight about 4’ in front of the wall. The counter where I took the picture is 8-10 feet from the wall.Normally, Sonos recommends mounting the Era 100 upright around eye height and inverted when higher. I suspect the speakers will sound better upright at about 6’ off the floor so sound can bounce off the ceiling rather than be absorbed by all the “stuff” along the

Hi,I was unable to add any of the live radio of Radio France on the Android or iOS app.I always get an error.But, I could add these radio to the favorites, thanks to the Windows desktop app (https://support.sonos.com/fr-fr/downloads)  See :  

Hello,I was using “les Indés Radios” services, but now I get the message "Unable to browse radio."I've deleted and re-added the service, but I still get the same message.I'm completely up to date.I installed the service from the list provided by Sonos.How can I use “Les Indés Radios” service on Sonos?

I’m new to Sonos:Want to know steps to st up FIVE line-in direct to analog TV headphones… Whilst still being able to include FIVE with full Arc system downstairs via Wi-fi.Whenever I include FIVE with Wi-fi, then switch back to line-in source, the FIVE is disconnected from line-in (& hard to reconfigure).

Hi.  I’m curious if anyone out there has any current experience successfully installing the Sonos Controller in a Linux based OS, specifically Zorin.  I say “current” because almost every thing I’ve found on this subject is from some years ago, so just looking for something hopefully a bit more current.I have an old W10 laptop converted to Zorin OS, Zorin because it’s the most Windows like, they say.  When it was running W10 I could run the Sonos Controller and I play music through our Sonos ARC.  I’d like to be able to do that with Zorin if possible.  With the Zorin OS I’ve been able to a point in the installation process where it almost completes the installation but but fails with the following: Any thoughts, comments or questions would be appreciated.  Thank you.