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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27765 Topics
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EdrobjrContributor I
asked in Controllers and Music services
sonos tidal issue

Since the new Sonos app update ( May’24) I can longer play all “top tracks” from an artist search on tidal. It will only play one song. The same goes for artist radio on tidal it will only play the first song you pick. Previos Sonos app would automatically play each song one after the other. This is something I use all the time. I opened this same complaint back in May/June and there has still not been a fix or an answer other than a workaround to cast from inside of tidal. Unfortunately that work around does not always work.  How hard is it to fix artist radio to play as a queue instead of just the first song???

313
Gabriel Z
6 days ago
Caspersen
CaspersenContributor I
asked in Home theater
Arc Ultra playback of Atmos 7.1 soundtrack?

Hi EveryoneI cant get the ARC Ultra to show ATMOS 7.1 it will only show ATMOS 5.1I was so looking forward to the 9.1.4 setup showing the 7.1 on the App?I am playing on a TV with eARCH and currently using the PLEX player.(All my 4K BluRay ATMOS disc is ripped with all content to mkv)My Surround receiver shows it correctly. My questions:Is there a difference in quality between the Atmos 7.1 vs Dolby Digital Plus 7.1 playback? Is this the HDMI problem? do I need to invest in a Switch like the FeinTech VAX04101A or the HDFury Arcana to get ATMOS Recognized correctly? Would a Shield Pro fix this problem? Has ANYONE gotten a ATMOS 7.1 to show up on the Sonos Ultra App? I can see it shows DTS 5.1 when playing old movies does this mean it now plays DTS?Thanks looking forward to hearing from the experts :-)Best regardsCasperse   

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6 days ago
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John RTContributor I
asked in Portable speakers
Sonos move not connected & no lights

Sonos move 1 not working. All lights are off, it’s playing with a bass sound, tried factory reset and now not working at all. Help please  it’s been a brilliant speaker up until now 

213
Jamie A
6 days ago
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spbonzoContributor I
asked in Home theater
Beam Gen 2 and variable sound levels

Hi, after finally setting up my new Beam 2 using the Sonos app on a Samsung S24 (painful to say the least) I sat down to enjoy a few Atmos movies.All seems reasonably OK but I’m not overly happy about two things:The loudness variation between different apps (Disney, Netflix, Amazon, Apple etc) is massive when switching from one app to another or between apps and terrestrial sources; We’re forever having to amend the volume settings. Is there anyway to maintain the same sound level no matter what the source? Similarly, when watching a movie we experience silent lows where we can hardly hear what anyone is saying to incredible highs where we have to turn down the volume. The variance is massive and results in almost non-stop volume alterations.Are these common issues with Sonos soundbars? I can’t see any setting in the app that maintains a level volume setting and the Samsung TV’s volume management setting is disabled as it expects the sound source to manage this.

495
Corry P
6 days ago
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Stoff91Contributor I
asked in Speakers
Sonos system after Network swap - can't do anything

Hi,I recently moved and in the move I could no longer use the preinstalled network. Here, I now have a 5g router (as fiber is being installed in a few weeks), this router is an ZTE and it supports dualband and some setups. On top of that, I also have Google Wifi that can be used.I think I’ve tried everything now, and I can’t get anything working with sonos. All other things in my IoT infra works just fine, but Sonos is… so far 3-4 hours down the drain. I’ve done a factory restore of all sonos devices. Arc, One SL (x2) and sub. I see all of these listed as “ready to be installed”.  When trying to connect to a wifi, it instantly says it could not connect. Both the built in ZTE router wifi, and google wifi (Which is frech from factory reset aswell). When trying to connect by cable, the sonos device will appear in my phone as normal, but it can’t connect to it at all. So I cannot even select for it to use a wired setup. Ie, It never plays the pin-code sound or such.On that note, my devices

513
Corry P
6 days ago
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Andoman1234Contributor I
asked in Speakers
App shows speakers on different networks when they aren’t

When using the Sonos app almost every time I open it I look at system settting and it will tell me some of my speakers (my paired 5’s) are on a “different network”. We only have one network at home. So then I have to close and reopen the app a number of times and eventually after a seemingly random and always different period  the 5’s will show up on the network. But only one will play. Eventally the other one will kick in..maybe 3 or 4  minutes later. There are a multitude of other issues that also prevent me just playing music on my multiple Sonos components as and when I want. It’s always a hassle and has ruined a number of evenings where we have guests and I’m fiddling around trying to get Sonos to work. Invariably these guests decide Sonos is not for them.Tried calling the support line but I’m not willing to sit on hold for 40 plus minutes.I think I am at the stage of putting the whole system up for sale. I have seen no improvement over the last few months, other than volume contr

121
Corry P
6 days ago
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RobertoevansContributor I
asked in Controllers and Music services
ios 18.1

I can’t seem to get this lousy app to work on my iPhone 18.1. Always ask me to set up my network time after time. I’ve been using the Orto app to run my system.  I also use my older iPad to run the system. In this day and age, why can’t a company like Sonos not get this right? I will never recommend Sonos to anyone ever again. Hello Bose. 

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6 days ago
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ChuckBGordonContributor I
asked in Speakers
can't factory reset play 5

I inherited five Sonos Play speakers from my father, who recently died. Would love to be able to use the speakers but the app won’t let me until I’ve logged in as the owner. I’ve tried factory-resetting, assuming I would then be able to take over as the owner (I don’t have the UN and PW info), but I never get the green light. Any ideas how to get them to work?

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6 days ago
Caver
CaverContributor II
asked in Controllers and Music services
The SONOS App still needs work.

“Sign in as the System Owner to see context”. A minor annoyance but the old App was still better.   This happens every morning with the new App.  Sonos, go back to the drawing board! 

371
Corry P
6 days ago
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DaveB86Contributor I
asked in Home theater
Beam Crackling Noise

I’ve currently got a beam bar and the cracking/popping is driving me nuts. It only happens on certain programs/apps.  When the surround speakers work they isn’t no cracking/popping but soon as it’s just the beam bar working on its own the crackling starts. It’s fine when steaming Spotify etc. any ideas how to stop it cracking? Current using a Panasonic TV. 

131
Jamie A
6 days ago
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MitchellsxEnthusiast II
asked in Home theater
Sonos Era 300 centre speaker

Hi all. I’ve recently purchased era 300s coming from Sonos ones used as rear speakers for ARC ultra. Yes they are great with Atmos content but I had much better sound coming from ones with other content, can there be option so we can use the 300s in different sound modes so a correct sound output, full sound coming out of all speakers (centre speaker) as well so it’s all up mixed. Just  think there should be more configurations for the era 300s. 

341
Corry P
6 days ago
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Parsnip62Enthusiast II
asked in Controllers and Music services
New bug - Now Playing screen is not updating

HII’m experiencing a new issue today, The Now Playing screen is taking a long time to show the song which is currently playing.  Instead, it is showing the previous song, with that song’s progress bar at 100%. Eventually (up to a minute later), it catches up with itself.This used to happen when the new app was released, but it settled down. Now it has returned.If it helps, I’m listening to the Flow function on Deezer.

221
Corry P
6 days ago
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Larks TongueContributor I
asked in Components and Architectural
Splitting S1 and S2 on same 5 amps

I have 5 Connect Amps, all compatible with S2 app.  Unfortunately S2 app sucks, especially for My Music Library.  I would like to use the S1 app for My Music, and the S2 for streaming over the same 5 amps.  Is this possible?

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L
6 days ago
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backgroundbirdContributor I
asked in Portable speakers
Bluetooth audio group skipping

I’ve been talking to different customer service reps at Sonos for the last three hours to try to figure out two things: Why, after working fine in May and June, TV audio skips (like record scratches) when I group my Ray to my Roam SL and/or my Era 100; and why, when playing audio via Bluetooth through either the Era 100 or the Roam SL, the audio starts to skip once any other speaker (or both other speakers) are connected to it. I was told that using other speakers (not subs or surround speakers) to simply play TV audio in other rooms is “unsupported,” period (even though on this forum, there are multiple examples of people getting that to work within the last year!); and I was told that sharing Bluetooth audio in this way was also “unsupported,” but that this was one of the app update issues, and that it should be reinstated in the app soon (when? lol who knows). For the TV audio, delaying the audio by a lot cleared the problem up entirely, I have no idea why the rep didn’t just sugges

171
Corry P
6 days ago
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DcruzContributor I
asked in Components and Architectural
unable to connect

I am unable to Connect again to Sonos App. Yet again this premium system has failed. We have 3 Play1 and a Beam but myself and my wife cannot control any device from our IPhones.For all the updates, this company still cannot provide a reliable app. I also have an Echo which never fails. 

372
D
6 days ago
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jarluContributor I
asked in Speakers
Era 100 WALL Mount problem

I have problem with my Era 100 Mount. One is OK but the second doesnt fix in the position. The speaker keeps falling down. You can see it on video: https://drive.google.com/file/d/10sSN3pXBeF_8prD1lp0xoic3YZesSQc8/view?usp=drive_linkCan you give me some advice?tHANK YOU

252
J
6 days ago
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DuckAreLateContributor I
posted in Controllers and Music services
Reinstall old app on Android and get access to your alarms again

Unstall version 80.x from your deviceYou can download Sonos App version 16.1 as an APK-file here:https://en.softonic.com/download/sonos/android/post-downloadWhen the file is downloaded - and you have selected Install, you will be promptet to allow app installs  from Unknown Sources.When install is done, you should change tha above setting back to disable app installs  from Unknown Sources.  

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6 days ago
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MarcovangennipContributor I
asked in Controllers and Music services
music library after latest app update

Just installed the new app. But I can’t find where the music library went. Also no option to add a folder to the library  Moderator edit: We have an article with instruction on how to add a music library share on Windows and MacOS. Have a look. 

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14 days ago
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bignicknicknick
asked in Home theater
Power Cable - Arc vs Arc Ultra

I have a Sonos Arc in Black. I plan to get the Sonos Arc Ultra in White…but I’m wondering if I can use the black power cable I got with the Arc?I notice on the website it shows this power cable is compatible with the Arc, but doesn’t show Arc Ultra.Can anyone from Sonos look into this and confirm if the Arc power cable in black is compatible with the Arc Ultra in white?Thanks!

933
Corry P
6 days ago
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eve78chContributor I
asked in Portable speakers
check if i have an original sonos move

Hi, I want to check with the serial no. if the sonos move I bought secon hand is a real sonos product. Serial no, is S/N A100 22077WC **************Can you pls help me?Moderator edit: recorded and removed serial number 

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6 days ago
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awesomeclawContributor I
asked in Controllers and Music services
Certain albums in native app but not through Sonos

Recently I've found that certain albums are available through the YouTube music app, but all songs in the album are “greyed out” if you search the album through Sonos. I've seen another thread which claims that this is due to copyright or licensing issues, but in this case the full album is available through the YouTube music app, and the individual songs can be played through Sonos. First screenshot: Album searched in Sonos: all songs unavailableSecond screenshot: first track of album searched and played through SonosThird screenshot: full album playing on YouTube music 

275
Corry P
6 days ago
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RedoneContributor I
asked in Home theater
dialogue balance

How can I balance the sound better, when I watch a movie most of the time in an action scene I have to turn down the sound and then I don't hear the dialogues loud enough and vice versa, if I turn up the volume to hear the dialogues then as soon as there is an action scene I have to turn down the sound

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R
6 days ago
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ADWContributor I
posted in Controllers and Music services
Random button at top of folder in phone app

I see the question posted previously but the discussion is closed and there is no fix!is the button going to be added as it used to be?  I have way too much music to add it all to a que. I get an error saying there isn’t enough room in the app. I have plenty of hard drive space. 

539
A
6 days ago
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Golfer72Contributor I
asked in Home theater
is there any chance Sonos will enable the Arc Ultra to use Play 1s as surrounds?

New to the group…….so please be kind.  I am keen on buying the Arc Ultra. However I understand the Arc Ultra does NOT support Play 1s as surround speakers.  is there any chance Sonos will change this limitation or is it a technical issue?

24012
Mr. T
6 days ago
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glumsoeContributor I
asked in Home theater
Trueplay on Beam gen 2

Does Trueplay™ still work with Beam (Gen 2) with the latest iOS and S2 software? I can no longer find the menu item in the app?

242
Corry P
6 days ago
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