Get help and assistance with your Sonos system

Hello,I cannot find a way to set shuffle for Alarms for youtube music playlist. please help. 

I purchased speakers and amp through Best Buy which is being fulfilled by Ultra Discounts Corp.  Will they be covered under warranty?

My inline service isn't coming over the Sonos speakers, even though it shows the sound is playing in the app

I recently bought a new Nighthawk router.  I have an Arc on one tv and a Beam on another.Both speakers are still working great.When I open the Sonos App, neither shows up.From what I can tell, I need to change the WIFI info stored on the Arc & Beam to the new Nighthawk.I can’t seem to make that happen using the app itself, but have read that if I plug the Arc into the Nighthawk with an ethernet cable, it will transfer the new Wifi info to the Arc, which in turn will update the Beam.I will then be able to see them in the app.Sound right?I don’t want cause problems since they’re working fine at the moment.Thanks in advance for your help.Steve

I am new to Sonos and want to adjust the sound characteristics of my Roam 2. I can’t seem to find it. - Paul

Is the new Era 100 SL compatible for stereo pairing with any older speaker?

I’ve been facing issues contacting my Sonos devices and getting them stay on my Wi-Fi network, tried factory reset, app refresh , changing ownership too ( to a separate account) . The app connects and drops as it pleases. The issue may be with my router config. I travel frequently and carry my speakers , so the networks change . Presently in Japan, using a tp link 841 router , all my other devices work just fine it’s just Sonos that’s such a pain🤬

For my home theater, should I go with the ultimate immersive set with Arc Ultra or with AVR? I don’t know if my rooms 7 ft drop ceiling with a 24-inch wide AC trunk running through it(covered with drop ceiling) will allow for the speakers to perform their best.

 Is there an option in the app to change a single tap to play to a double tap to play?  Too often when I’m fiddling around in the queue my finger starts a track when my intent was to scroll up or down a bit.  If I could choose Double Tap to play that would not happen while scrolling.

Questions from a white-haired old granny who’s not great on technical jargon.I’ve had a Sonos system in my house for some years: S1 controller, 2 Play3 speakers and a sound bar, plus a Connect box linked to a Denon CD player and speakers. Accessed via a Mac mini (running Tahoe 26.3.1) and the Sonos app on an iPad and iPhone.For some months I have not been able to access my music library either on Mac mini or portable devices. I gather this problem has been raised before but I haven’t seen an answer.Questions:I gather I can upgrade to Sonos S2 – but will the Denon no longer fit?Do I have to replace the speakers? If this is the case I think it’s a very poor do.I have a Synology NAS drive – I’ve seen comments about using this but don’t understand where it fits in.

Can we please get the balance option on the settings back.

I’ve been using Sonos amp with 2 speakers on my deck for several years and now it’s no longer working.  Flashing white light.  I unplugged amp, plugged it back in and pressed button on back until it turned green.  I then entered the serial number from amp to the Sonos app and it said it was now connected again.  When I tried playing music with deck speakers the white light started flashing again on the amp.  HELP 😞

I have two Era 100’s I have in a stereo pair that will loose connection with each other causing one of the speakers to quit playing.  Opening the app and looking, they are still paired together, just not working.  why isn’t SONOS doing anything about it since they know about it?  Or am i not seeing their solution?  i have tried everything possible and nothing, they keep cutting off.  Come on SONOS why is there a community forum, do you not look at it?It’s doing it now as i write this Forum...

I gave up on my Sonos speaker years ago because of poor compatibility with many of my audio apps. I connected to my old speaker again to see if the UI had improved at all, and in many ways it was a lot better! However, there's no skip ahead function in Pocket Casts. This is a real deal breaker because I hate ads and always fast forward through them. Are there any good free Android podcast apps that have this functionality in Sonos?

I’m using the Sonos S1 with 2 x Play:5 in a stereo pair for the last 6-7 years or more.  I usually play the Radio Paradise stream direct from the RP service and NOT through TuneIn.  Right now, I’m only able to get 10 songs with no way to increase this limit.   Has anyone else noticed a limit on the queue size that will play from such a service? 

This post has information culled from the internet via AI and my less capable brain.Sonos is moving into a new era of audio streaming associated with music and video. Twenty years ago, in 2016 the prevalent audio for a wireless solution was two-channel stereo. Later in 2013 Sonos introduced the Playbar as it transitioned into the Dolby Digital 5.1 audio for movies. WiFi 4 (802.11n) was adequate as Dolby Digital 5.1 is a compressed, lower-bandwidth audio format (typically around 384-640 kbps), which is well within the capabilities of a Wi-Fi 4 network.Today whole-home audio is a growing trend to listen to music in any room or multiple rooms at the same time. Wired comp

Hi everyone,I’m experiencing an annoying rattling noise with my Sonos Sub Gen 2. The issue happens mostly during movies, especially in low frequency scenes with deep bass. It is less noticeable with music, but still present at times.What I’ve already tried: Factory reset Trueplay tuning multiple times Moving the Sub to different locations in the room Switching connection from WiFi to Ethernet (currently wired) The rattling still occurs regardless of placement or connection method.Has anyone experienced something similar with a Gen 2? Did it turn out to be a hardware issue or was there a specific fix?

Hi there, first post for me…I have a Sonos system (several ones, arc, sub, move, roam, connect) all playing in harmony!  The connect is connected to a CXN100 via coax digital out/in and I had some audio lag issues which I sorted by changing a setting (I can’t remember which one but it fixed the lag issue).I’ve now added a DAC Magic external DAC between by CXN100 and my amp.  I now have a horrible lag again and I cannot find a setting to fix it.just to be clear - I’ve got Connect > Streamer > DAC > Amp all connected by coax.  Before I introduced the DAC I had no problem but now I do!  There are no delay settings on the streamer or the DAC but I know I can do something with the connect to fix it but I can’t figure it out!please help!  Thanks

Hello everyone,I'm having trouble setting up my remote control with my new Sonos Ray.My TV model is TCL NXTFrame 55A300W- I disabled Bluetooth on the remote control, so it now only works in IR mode.- I connected the Sonos Ray to the TV using an optical cable.- I configured the sound output to optical only.- The remote control learning function does not work on the Sonos app.- I tried hiding the receiver on the TV, but that didn't help.- I tried moving the remote closer or further away.- I tried quickly pressing the + button, but that didn't change anything.Has anyone else had success with this type of TV/remote?Thank you in advance for your help. 

Hoping I’m not the only one. Out of the blue a few days ago, when asking our Sonos 1 to play a song via Google assistant/youtube music, it now says “sorry I can’t do that on this device”. I’ve deleted,readded,reauthorized, rebooted, reinstalled (I’ve re-everythinged). No luck. Works fine on my iPhone via Siri.  Why don’t Sonos and Google play nice?

Our old zoneplayer s5 speaker was working great until I stupidly updated to S2 without realizing it is not compatible. I have tried many fixes: deleted S2 app and reinstalled S1, reset speaker to factory settings but nothing allows the app to find the speaker anymore-any help. It was working yesterday until I did the app upgrade :-(

I followed the instruction on downgrading (Swedish version) and they are not entirely correct.https://support.sonos.com/sv-se/article/downgrade-a-sonos-product-to-s1For starters there are important aspects missing in the information. There are steps not described where you have to guess, the big one is the connect to wifi at the end. Am I supposed to do that or not? No info. Answer is yes, connect to wifi.Then there’s step 5 where I was supposed to “swipe away” a pop up window. That was not really possible on the iPad version. I tried many times swiping but the window would not go away. It had to be solved by going out of the application and in again.Then we have the step where a code from the Port is supposed to be entered. The design is  complete disaster, see image. Almost completely transparent and numer

Hi, two of my Sonos One Gen 2 failed, one of the speakers powers on but sounds choppy when playing bass; upon opening it, capacitor C285 is broken. The second speaker doesn't power on and the area where capacitor C285 is located is burned, do you have any advice on values or something useful, knows if this is repairable? 

Hi. Is anyone else experiencing dropouts, skips, etc with Apple Music since Apple Music moved to Lossless? Before Lossless was introduced, I never had these issues. I have tried Amazon HD and Quboz in the past - both high-res services - and experienced the same behavior. Eventually my system will realize it’s not working and then downgrade back to non-Lossless music, but then it will try again 5 songs or so later. We really need a toggle in the app to downgrade to non-Lossless streaming for the systems that can’t handle it.

Suddenly my Sonos speakers are no longer found on the local WiFi network when I want to stream music (via Airplay or otherwise). The app still works and through the app I can play music on my speakers. However, on my IPhone (and my girlfriends IPhone), we cannot use Spotify or other audio apps that previously worked. On Spotify it said: ‘no devices found on this network’. we have ‘klik en klaar’ internet from Odido. any idea how to fix this?