Get help and assistance with your Sonos system

Hi everyone I struggle with some content.the audio file is doldby digital + 5.1 and the app is showing dolby atmos which is not.it cause some issue (cutouts every minute mostly)my settings on my nvidia shield and lg cx is everything passthrough even on my KODIwhen I switch to lpcm (not passthrough) there is no issue.also when I read true atmos files there is no issue as well. Sonos arc sub gen 3 and one sl rearslg cx 65nvidia shield pro any idea ? thanks !

I have been streaming Spotify on the highest quality music for years. now with update from Spotify streaming Flac but speakers does not switch from 320K to FlacI have a Beam and Play3 pair and Play1 pairs in other rooms. iPhone as a controller. Do these older Sonos speakers support Spotify Lossless audio?Is Spotify now streaming in Flac or do I just have to wait until October 

Morning,Over the weekend my W11 Desktop Sonos App (v. 11.15.4) has the ‘Update Now’ option listing.However, the update never works - it appears to download the new version, and then immediately get ‘Update Failed’ message and to contact Sonos Customer Care.Submitted diagnostics ref : *********Any suggestions would be much appreciated,Thanks.Mark Moderator Edit - Removed and recorded diagnostic number.

装着検出が効かない Moderator Edit - Translation by Google:Wearing detection does not work

Hej jag bytte router på nätverk vilket gav mig ny WiFi adress. Då upptäckte jag att Sonos1 fortfarande fungerade med min gamla Controller 200 via den hittar jag mina enheter men jag kan inte se mitt system via appen Sonos 1 i telefon som då har det nya WiFi namnet. Jag kan inte lägga in in ny musik på mina 2 NAS som sköter mitt musikbibliotek.Jag tror systemet går på den WiFi som Sonos själva hade när systemet startades upp. Mitt system är från 2008 så jag har varit med länge. Nu vill jag få över systemet till mitt nya WiFi för att kunna hanter ny musik, lyssna på radio och andra musikkanaler som inte går att få in på det WiFi nät Sonos ligger på nu.Öppnar jag min Sonos1 app på telefonen så hittar den inte mitt system. Hur gör jag för att få över systemet till mitt nyaa WiFi som går via en Telia Router och ett TP Link Mesh system?mvhTommy Palm 

Hi - having some problems with using a record player with my system.  Currently have:record player with built in phono Move 2 RaySo I connect the record player to the Move 2 via aux. this works fine, and sound comes out of the Move only once record starts. Then I need to manually connect the Ray to the Move to hav it play out of both speakers.  But a few things that make player my vinyls less than convenient:  every time a record stops, my Ray disconnects  sometimes the Ray won’t pair with the Move Sometimes there is a lag with the RayAm I possibly doing something wrong? Is there a way to ensure the Ray always connects to the Move when it stays playing the record? Thanks! 

I had the old system for a loooong time. Just set up new system few weeks ago. Had some guests over and using my phone i went to increase the volume of my 300 (kitchen) speaker in the GROUP of 5 speakers... the setting was on 15. I used the slider to increase it to 30 but within seconds it would go back to the original setting of 15. All other speakers dont seem to do this (i have 2 100s and a MOVE 2 and a TV sonos sound bar. 

Hi, I bought a home with 3 Sonos Connect:Apps powering 3 zones with built-in speakers. All fine there. There’s also a Sonos Connect and wires for 4 built-in ceiling speakers labeled right/left Middle and right/left Rear that are meant for the tv.I’d like to have 5.1 sound from the tv (Center, right/left Middle, right/left Rear, Bass) and I’d like the ceiling speakers to link to my Sonos home system to play music as the other zones do.I’m not sure what’s needed.A Sonos App would power the speakers, but not as both Middle and Rear (two zones need two Apps, right?), and I’d still need to do something about a Center speaker or bar. Expensive to have 2 or 3 Apps just to get 5.1 sound from the tv.Or perhaps a receiver to run all the speakers, but then not sure how to connect to Sonos and have the tv ceiling speakers join the other Sonos zones to play music simultaneously. 

Every other time there’s an update to the app, my Roam won’t create a stereo pair. I’ve had them for a a long time and used them a lot as a stereo pair. For whatever reason when I have to update the app, they won’t work until there’s another update to the app. Then, they work again until there’s another update to the app. It’s really frustrating because I use them all the time. Multiple times I’ve tried factory resets on both speakers, deleted the app from my phone and created a new system. My 2 Roam just won’t create a stereo pair right now. Hopefully it will get fixed again with the next app update.

Album art is working for my local NAS library when I'm selecting albums, and shows in the summary page when I'm playing a track.   But when I look at the queue there's no album art. That's not a big deal when just playing an Album but it's a pain when building a multi-album queue or playlist.  This works on the iOS app, and I thought it was working recently in Android. But not any more. Had something changed? I don't think anything has changed in my set up. I have re-added the music library, but that doesn't help.  

I’ve had this problem for a couple months now and been in contact with Sony about it.Every time I turn on my TV I get a message in the bottom of the screen saying “TV speakers active due to a audio system communication error”. It started appearing after updating both my TV and Sonos Arc so it’s hard to say which is causing the issue.Sound is still coming from the Arc but sometimes I have to manually change audio source from “TV speakers” to “Audio system” but it’s rare.Do anyone else have this problem?

Hello  Looking to fit Sonos home theatre surround sound in my new extension. Only choice I’ve got is to use ceiling speakers with the sub and arc. It’s 5x7m with a vaulted ceiling. Would you go for four 6inch or two 8inch speakers guys? 

I’m using the Sonos Ace with my MacBook Air over USB-C while listening on Apple Music, and I’ve noticed something weird. When I take the headphones off, the music keeps playing, but when I put them back on, the music stops. Is that supposed to happen? It doesn’t do this on my iPhone 16 Pro or iPad Pro with the same USB-C cable. The wear detection is working normal with bluetooth.

Hi,I’ve seen this question has been asked couple of times but didn’t find any answer which would resolve the issue.My current setup is quite old Sony Bravia KD55XD8005 with ARC port, Sky Q 2TB UHD box and Arc Ultra.Sometimes when I change channels on Sky or starting a movie, sound would drop and I need to switch back, or hit pause/resume, or unplug/plug HDMI cable to get the sound back.I notice this happens when audio output is changing as some channels are with Dolby Digital 5.1, some are Dolby Digital 2.0 and most movies are Dolby Atmos. I’ve been speaking and Sonos support and they suggest to replace both HDMI cables (from Sky to TV and from TV to Arc Ultra) but I don’t think this is the issue because I’m using original cables and as I said, it only happens when audio output is changing.It's also worth mentioning that I had same setup with Sonos Arc (before upgrading to Arc Ultra) and didn’t have any issues with it. So I’m thinking it’s something to do with Arc Ultra rather than cab

For the past few weeks, I've been having issues with all my Sonos speakers when using Spotify Connect.  For example, if I've previously used another service like Apple Music or Amazon Music and then open the Spotify app and connect to a speaker, nothing plays.I have to start Spotify playback from the Sonos app first, and only then can I connect via Spotify Connect from the Spotify app.  This has been happening for about two weeks now.It's really annoying because if you start directly from the Spotify app, there's no way to hear anything—it’s as if the speaker doesn’t activate. But in Spotify appears like the song is playing. Thanks!Edit: In Reddit there are people with the same problem https://www.reddit.com/r/sonos/comments/1nobv3y/anyone_else_been_having_problems_with_spotify/

For more than one and a half year, Sonos users have been waiting for a solution to the annoying issue that it isn’t possible to play albums (eg. from symphonies): When a movement (or song) has finished, it doesn’t continue to the next one. This is what ​@Jamie A from the Sonos staff wrote three months ago on a one and a half your old issue:I’ve contacted our team and raised this with them, after testing on my end and asking my colleague to try as well, we also weren’t able to play albums using IDAGIO. This has been raised as an issue as this is not expected and I’ve tagged this thread with the relevant bug report.We don’t have an ETA to share on when this will be resolved, but the team is aware and working on a resolution. I was informed that this should only occur on the mobile version of the app, you should still be able to queue using the desktop version of the Sonos app. Another workaround would be to make a playlist of the album in the desktop app, which I understand is not ideal

Using S2 Build 80.29.6-release+20250918.549b8db on Android when I play from a playlist and click on the playlist button located bottom left in the UI I’m taken to the playlist successfully but the track shown as being played is always one below what is actually being played. The playlist button always takes me to TrackBeingPlayed+1If it makes any difference, the playlist is playing files stored locally on my Sonos Library, not Amazon, Bandcamp etc.As an example in the image below, the track being played was RAH Band - Electric Fling but Dwight Druick - Georgy Porgy was showing as the track being played Is this a known issue with playlists?

I don’t have a TV. I’ve bought a Sonos arc ultra, gen 4 sub and era300. I have a FeinTech VAX04101A hdmi switch to connect fire stick, Blu-ray player and ps5 to Sonos arc ultra and projector. Projector only has normal hdmi and not eARC but Sonos app wants eARC output from source which I don’t have. Does that mean I can’t connect my sources to Sonos? I need it to work with hdmi not eARC hdmi, is that impossible?

I have never had a problem in years with my sonos and all of a sudden in the last few weeks its been a headache. I initially could see all my devices on my app, but when going to play music, it would show as if it was playing but no sound.  So I reinstalled the app, no luck. I factory reset each item and still when I go to add it, it fails at the updating stage with the exclamation mark and try again. Cannot finalize the connection.  I now have a dead system and have tried unplugging all items and the router for 15 min and then pluging the sonos back in. Nothing is working. Both the computer app (mac) and the iphone.  I keep getting 1067 and 1066 errors and try again when trying to update. I am at my wits end. Any one have the same issues? Thoughts?

Once again, Radioplayer is no longer working after the Sonos update on October 6th.... This is really annoying!!!!!!!!   

I stitched to att AllFi router for my internet and now I cannot get the Sonos system speakers to connect to the net work I’ve gone through all of the steps several times and connected through the Ethernet but it’s notnworking. I have a speakers and all are in working order. Is there a security block issue?  thanks

Has anyone had issues with a sub gen 2? I disconnected it (was working).  I moved it to another room however when I connected to power in a new room the light did not turn on.  I cannot connect it to my system either. I tried resetting however the light does not work.  Did my Sub just die?

I have a speaker group in 3 rooms. I use AirPlay to send audio to the AirPlay-compatible speaker in one room (bedroom), and then have the other two rooms (living room and office) in the same group.  For some reason this group does not stay in place. Every time I play music, I see that Sonos has undone the group and I have to configure it again.   Is there a trick to getting the group to stay configured as such? And keep it permanently?

I have 3 Sonos play 1 speakers. all the same. Same lan network, same wifi connection, same Sonos system. Sonos OS: S2. Version 17.2.1 (Build 86.1-70070). Hardware version: 1.20.1.6.-1.2They are on the same subnet. Same Wifi SSID. All were purchased at the same time and used to work just fine. I can Airplay to one but not the other two. What am i missing?

I recently changed my router and reset all my sonos equipment. Everything works except my Port. I can't get any music to play from Pandora. Any idea what's wrong. I purchased the system in 2021.