Get help and assistance with your Sonos system

Hi everyone 👋I’m looking for some advice on which HDMI audio extractor to use with a simple home theater setup.My setup is: Sonos Beam 2× Sonos One SL (rear surrounds) Sonos Sub (Gen 2) Apple TV Projector (not 4K) I don’t need Dolby Atmos — I only need Dolby Digital 5.1 and I’m not trying to pass anything more advanced than that.Up until now I’ve been using a Nedis HDMI audio extractor between the Apple TV and the projector/Sonos. It worked fine for a long time, but recently the audio suddenly drops out after a while when watching content via Apple TV. If I restart my Sonos Beam the audio comes back, but then disappears again after some time.If I play audio directly via the Sonos app there are no issues at all, so it doesn’t seem to be the Beam itself.So I’m just

When watching TV - how can I resolve the popping and clicking noise from my Era 300?.

Hi!  I bought my dad a couple of ERA 100’s an a separate cd player for Christmas. His old Bose cd player had stopped working. I used the Sonos inline adapter to connect to the cd player using an aux cable. Sounds great on the songs, but in between each song or when you do anything with the cd player remote the era 100 makes a super annoying popping noise. I’ve tried calling the customer support but haven’t gotten any help. I’ve ordered a replacement inline adapter, a couple different cd players, and a ground loop noise isolated to try and trouble shoot this.  Super frustrating trying to get something to work for my dad that was super simple with his old Bose stereo. Anyone else have this issue or suggestions?

Always when I change volume of tv by my tv remote control it appears text on tv: "the volume of the sound is constant" + warning sign.  It is just annoying 

I have a Ray and 2 Sonos speakers. The Ray is connected with an optic cable to my TV and my Sonos speakers are connected via wifi. I never have any issues with the Ray, however, my Sonos Era speakers constantly go out. I’ve invested so much time and money into these just for the sound to be miserable.I have upgraded my router to a high-end one that is supposed to be great for distance and wall penetration. I’ve also moved my router in hopes that would help. I have tried buying wifi extensions just in case it was a signal issue, but all signs say the signal is fine. I feel like I’ve done any troubleshooting step there is. Can anybody help? 😩

For a over a year, I needed to remove and reinstall SONOS app on my mac to get it to work. After restarting MAC sonos app stopped working.Now it has also stopped working on my IPAD and IPHONE.This is the only application in the apple environment that has continued endless problems.Please hire some programmers that understand how to program in the mac/ios environment.or just give us a remote control. Getting retired of this problem.today none of my devices have a functioning SONOS app.yes, have removed and installed multiple times. 

Hi, I have a Sony Bravia 8 and have my Sonos Arc Ultra with Sub 3 and 2 Era 300sWhen I watch a movie doesn’t matter the audio format Dolby Atmos, Dolby Digital Plus etc, I get intermittent audio dropouts/glitches throughout the movie randomly and happens for a second around every 15-30 mins during the movie. Very annoying I have contacted Sonos support and after being through 6 people the 7th person finally knew what I was talking about and they said they are aware of the issue but have no information at this time. hopefully this gets sorted and they fix this issue in the next update.

Dear Sonos team,I love my 7 of my 9 Sonos speakers. Please help me love my Era 300s.I recently upgraded my surround setup with the Arc ultra and two Era 300s. I did this for two reasons:1 I wanted a better home cinema experience with Dolby Atmos. This is working great.  2 I wanted a better music listening experience. This was what convinced my wife that we should get the era 300s, and she is less than happy (I am sad also).The Era 300s are marketed as premium surround speakers, but when setup as surrounds their main driver is turned off. This would make perfect sense if you could seamlessly switch to a stereo pair for music with the main driver on. Unfortunately, you have to completely reconfigure and re-Trueplay the system to switch between music or watching a movie. Please please Sonos team, could you answers the following questions:1 Will it be possible (with a future update) to save two different configura

Good evening.I wanted to ask if it's worth changing my music player. Here are my setup details:Denon RCD M40 connected to Sonos Port. Sonos Port sends audio to:Sonos Beam 2 + Sonos Sub Mini + 2 Sonos One + Marshall Stanmore 2.I want to replace the Denon RCD M40 with a Denon DCD900.Will the sound quality improve?I've heard that Sonos Port limits the quality by digitally re-recording the audio and that it's not worth it.Can you give me any information?Thank you very much! 

Hello. A few months ago I bought a Sonos Arc Ultra, 2 Era 300s and two Sub 4s. It's working on an 85" TCL TV connected to an Apple TV 4K. The audio quality is spectacular. However, I'm having two problems:When I leave the system off for 10 minutes, when I turn it back on, the sound takes about 5 seconds to be heard. It's as if the amplifiers are turned off and only turn on after receiving a signal via HDMI.The other problem is the lack of volume under certain conditions. I've done extensive research online, and absolutely everything in the TV and Apple TV setup is in line with what's needed to get the best results. I've also tried TruePlay in various ways. Few content can be heard satisfactorily in terms of volume without using at least 70%.For comparison, I also have a Bose 600 + 5" subwoofer, and the volume of both systems is very similar, perhaps a little louder with the Bose.I've tried using the Apple TV output only, but the volume results are the same

I’m looking for advice from others running larger Sonos systems about network topology. I’m trying to decide whether to simplify my network design or move away from my current mesh-style approach. Sonos system (all Gen 2): 4 × Sonos Port 8 × Sonos Connect:Amp (Gen 2) All sources are streaming (no local library) Used for whole-home audio across multiple zones  Network hardware (current / planned): Main router (planned): ASUS RT-BE86U (Wi-Fi 7) Additional routers available: ASUS RT-AC5300 and RT-AC86U Previously used node/extender: RP-AX58 (likely removing) All router/AP locations can be hard-wired back to a central switch  Current symptoms: Intermittent Sonos issues (grouping drops, control lag) iPhone frequently shows “connected to Wi-Fi but no internet”, especially when roaming between ASUS AiMesh

Hej jeg har problemer med at forbinde min sonos sub til min sonos arc efter jeg er flyttet. Inden jeg er flyttet virkede der helt perfekt. jeg kan godt forbinde sub til mine play 1 højttalere, så den virker som den skal, men ligeså snart jeg forbinder min sub til min arc, så virker min sub ikke.  er der nogen som kan hjælpe? Moderator Edit: Translation by Google Translate- HiI'm having trouble connecting my sonos sub to my sonos arc after I moved. Before I moved it worked perfectly. I can connect the sub to my play 1 speakers so it works as it should, but as soon as I connect my sub to my arc, my sub doesn't work. Can anyone help?

Well this is the case since the “ wonderfull”  app update the worst ever seen, it happens on all devices iphone, ipad, mac . If you change radio station to other station the app show the new station logo in the app, but it still plays the previous station. So station looks like it changed in the app but the actual stream  did not. You need to stop the station and start it again the get the right stream playing. This is a software error ! Again I have seen other remarks on the forum all closed so it looks it solved. IT IS NOT ! Sonos do fix it !!!!!! As customers we have already been confronted with enough amateur software to last a decade…… So do not come to me on Wifi settings and blame it on someone else. Maybe ask CHAT-GPT to fix it for you ?  

Can anyone hjelp? I have a "line in" audio signal on my Sonos Port. Now, I don't find the line in as an option in the Android app. What is wrong? Another "update" by Sonos?  

Hi All,has any one had a similar experience?My ethernet lan and wifi has been “untouched” (no new clients added - except occasional cell phone upgrade) and working fine for 6 years with no new clients etc added - I have 13 sonos units, 8 unifi wifi aps, 10 managed switches and 180combined network clients. It was working fine (ethernet lan and WiFi) for 6 years then early december 2025 it went crazy with multiple clients constantly appearing and then disappearing off the network, clients unable to connect with each other and the internet.  Nothing worked. As a precaution I replaced the old router (10 years old) and unifi wifi controller (8 years old) but still no improvement, then disconnected individual switches and wifi aps to test if they were the cause - they werent. DNS settings were checked as well. in summary, only when all 13 sonos units with powered down and disconnected from the lan / wifi did the network behave itself

I have my Sonos system wit my beam and surround plays and two bookshelf speakers. However, my Sonos Play seems trapped on a second system. Nowhere on the app am I allowed to delete the second system or to merge them so I’m unable to use my PLAY. I’ve factory reset it a number of times but it says it’s added to the WiFi but not the system. It’s the speaker I use for music and I’m getting nowhere with it.  any help or advice would be much appreciated! thanksChris

Why is it not possible to see the battery left on the roam 2 on an android device when connected over bluetooth(without using the app or asking vc)? I feel like much cheaper speakers are able to do this, it shouldn’t be a problem.Also, it would be nice to have a battery health page, that shows the maximum available capacity compared to stock.Otherwise pretty satisfied.

Hi Everyone,I have been using YouTube music on my Sonos Move 1 for a very long time. Recently google assistant and YouTube Music stopped working - Say around either later 2025 Dec or Early 2026 Jan. I have had a few issues in the past using YouTube music on Sonos and familiar with the standard fixes like remove accounts and re-authentication google etc,. Som after the remove/add accounts, the Google Assistant works but not YT Music. So this seems to be down to YT Music this time.I use Google Premium family. The Google account I have linked to Sonos is a member account. This account works perfectly on one of the iPhone’s YouTube Music App, so I know YT Music and this account have no issues. This is the same iPhone I used to setup the Sonos App and authenticate YouTube music Services to Sonos.This time around I can’t even play any YT music from the Sonos App. Says “Connection to YouTube was Lost” But YouTube musi

My Sub Mini has never connected to Arc.  I have a red flashing light and it says Sub not found.  I do a factory reset and get a flashing white light, but still the same. 

Product: Sonos System / Home TheaterSummary:Introduce an option to automatically ungroup non-TV rooms when HDMI-ARC TV audio becomes active, while preserving grouping behavior for music playback.Problem Description:In mixed-use households, Sonos room groupings persist across sources. When users group multiple rooms for music playback (e.g., Spotify) and later switch to TV audio via HDMI-ARC, the TV audio continues to play across all previously grouped rooms. This is often undesirable, particularly when TV audio should remain localized.There is currently no way to define source-specific grouping behavior or automatically revert to a neutral (ungrouped) state after a music session.Example Scenario: Living Room (Sonos Amp via HDMI-ARC) Kitchen (Sonos speaker) User groups both rooms to play music Music playback s

My Play:5 Gen 2 was flawless for years, then suddenly started to drop streaming music a couple of years ago.  It’s frustrating as I see lots of others experiencing the same thing.  This is happening regardless of of the streaming music service; except when I use shuffle on my Pandora Stations!?  When a single station is selected (Pandora or otherwise), then it starts cutting out again.  Is that a clue? What’s different?  We have a 1Gbps internet, and Wifi mesh system to extend coverage.  I can’t believe it’s solely due to my network as Sonos keeps saying. Maybe Sonos reduced buffering a couple of years ago? Is there a way to increase buffering?

I am done with Sonos.  Interface is cumbersome, speakers drop off my app, I can’t easily start and stop music, every time I use Sonos app, I have to go through the settings to r-establish connections.  What other brands are people switching to?  Bose etc. ?

I am trying to stream from the Apple Classical app on my iPhone via AirPlay to Sonos Connect. Doesn’t work at all.

 Hi,Came back from 3 weeks vacation and wanted to listen to some nice music while unpacking. But my Sonos app did not show any of my speakers. I had to reboot the router and reinstall the app to make it work again.But: a day later same problem, all speakers gone.What is going on here?

Is there a plan to improve the volume control on app?