Get help and assistance with your Sonos system

 Hello everyone. I have two ERA 300 speakers paired in stereo. I connected them via Bluetooth to my Samsung The Frame TV. Sometimes I have sound, but most often I don't. Does anyone have any idea what I should do?

What do I do to play the music in my iTunes library on my Sonos connect? I’ve set sharing on the iTunes but after that I’m stuck. Read stuff about setting file pathways and stuff but franking it’s baffling.

I have an Arc connected to my LG TVIt used to occassionally give me an issue where when I switched inputs I would get no sound.Usually turning it off and on a few times would finally get it working. Then about 3 weeks ago I added another HDMI device to my TV and now it is difficult to get sound when I turn the TV on.Intially I was going into the sound source and changing to internal TV speaker then back to HDMI arc but would take a few attempts. Sometimes it would take 5 minutes of fiddling before it started to work. Very annoying. However I have discovered today that if I sit and wait for about 4 m inutes the sound fades in. This  has only happened twice so the jury is out. I often play music on the Arc during the day and then the TV goes on at night.I have a suspicion that it does not like changing sources and that is what the problem is but this needs more time to figure out Any help or advice would be welcome Thanks Steve

Mi altavoz sono one gen 2 no volvio a encender  he seguido todos los pasos q me han indicado y nada han servido    

My Sonos Amp has a buzzing/humming sound coming from inside the unit. It is very audible even when no music is playing and speakers are disconnected. My local shop and the Sonos support have been unable to resolve the issue.Because it is out of warranty, Sonos will only offer a 30% discount on a new one. I am very hesitant to buy another when this issue could happen again (it seems to be a known issue when searching communities).Very disappointing response from Sonos. This is a high end piece of kit and should be backed up by Sonos. Anyone had this issue or had a better resolution?

Hello, i am not much into Sonos systems and everything, but i have 2 Sonos One SL speakers which are working independently on two different locations. Now i want to buy Sonos playbar and my question is can i connect those two speakers to playbar to form some sort of stereo system where playbar would be in the front below tv and speakers would be back in each corner? Is this even possible, and also is it gonna work on LG tv?

I don’t think I will get much sympathy but here goes.  We remodelled our living area last year and my husband would not do the research or perhaps did not care if the speakers (for surround sound) were hidden in the wall behind the primary seating area(which was my desire but not his). As a result the wiring /speakers which could have been in the wall are not.So we have two Era 300 white speakers and one white sub woofer (either the gen 3 or 4)- I do not know which. The modern, minimalist style condo (all white neutral colors) is open plan with the following rooms all open to each other and very few full height walls: living room(with the big TV, sonos beam or Arc(?) below the TV, an adjacent den, kitchen and dining room.  The sofa is against a 18’ h wall. Ceiling is sloped. Other than the TV wall,  which is actually not a solid wall but a custom wood 16’H room divider directly across from the sectional, there is no other wall nearby other than glass patio sliders. I did not want to ha

After months of misery with this god awful app and failing cloud service, I'm saying goodbye to my Sonos system. A minimum a speaker should be able to do is play music from your supported music service. If you can't even do that properly anymore then there's no point sticking around. I ordered a set of Audio Pro instead. Goodbye Sonos. You will not be missed

i have a gen 3 sub that I’m connecting through the app on my iPhone (14 pro max) and it goes through all the setup steps to join my group just fine and works but it will not stay connected. it disconnects from the app and the network within minutes of working. I’ll reset the sub and redo the setup again only to end up in the same situation. Any recommendations?

My entire system could not be found by any of the apps (tried android, desktop). So I started a new system and so far only connected the beam back after a factory reset. If I start the desk top app (mac) it says “searching for your sonos system” on startup and then offers to connect. Every time. So it completely forgets that it was connected. It will also sometimes just popup a window saying that it needs to update the system, which then takes 2 minutes before it declares that the system is up to date.If I start on android or iOS it says it cannot find the system and then after 30 seconds it finds the system. But if I try to play a song on spotify it then fails. Skips to the next song. If I play from spotify, it sometimes plays a few seconds. It will also say often “connection to spotify was lost”Needless to say, my network works fine, spotify runs fine on my laptop and mobile devices. I have restarted everything and like I said did a factory reset.

Hi, This is so frustrating, I hope you can help me resolve this issue. My system incl Arc, Sub Mini and 2 x Sonos SLs.  It is in my Lounge (the router is in this room too). From the start my system has had difficulty maintaining Wi-Fi contact with my router.  The present issue is that one of the surrounds suddenly stopped working.  Every attempt to add it back into my system fails as it merely creates a new System creating a new room named Lounge 2.  It is silent when watching TV. Given the difficulties I’ve experienced throughout I am loathe to do it but I’m wondering whether I should delete my Sonos account, factory reset all my components and start completely afresh.  What do you recommend? Many thanks, Terry

I’ve had my same Orbi network for many years with the same sonos speakers for over a year without any issues.  Recently in the last month, speakers would pop in and out of the iphone app.  Same for my ipad.  I would try reconnecting it and it would be missing again.  I haven’t changed anything with my setup or network.  I’m guessing it was something that is happening on Sono’s end.  Can someone please offer a fix?  It’s so frustrating that I’m ready to abandon the entire Sonos ecosysytem all together.  I’ve been a customer since the very beginning but this is getting ridiculous.  Maybe we need to bring back the bridge.  I’m not willing to spend another dime on another Sonos device.

I currently have in wall speakers, no wireless.  How many amps and ports do I need to drive all 8 sets of speakers?  I want to put 2 rooms/sets of speakers together X 4 (LR & Kitchen, Outdoor kitchen & patio, Master BR & Bath, Study & Upstairs patio.)  I understand I can parallel the sets on one amp so I need 4 amps.  How many ports do I need?  I also have CD player, turntable and I wish to either hardwire or bluetooth an Ipod touch.Also can I use Audiosource AMP 100 instead of SONOS amp?  AMP 100 has A & B selectors.

Before Sonos updated to the new app, the current music album cover would display in full-screen. However, with the new app, this feature has been removed, and the album cover now appears much smaller. Is there any way to bring this feature back in the new app?

Hi all, When i’m streaming music from my old connect, which is connect to a cd player or a turntable, the sound is having some little drops. Just a fraction of a second every 10 secs orso.I changed the channel in the sonos S2 app from 1 to 6 or 11. This changing did not help.The connect is in the same room as my other sonos speakers.Any advice on this would be great!

Current setup: Home theater group: -1 arc ultra (e-arc plugged in) -2 era 300s (as surround - 2 gen 4 subs… second group bound to first: Sonos amp (wireless connected) - 2 floor speakers 🔊, 2 era 100s… - one proper full sized sub  but I want more. Although I can do Atmos now with full audio fidelity because the amp is not plugged into e-arc… I was thinking about doing two Sonos ceiling speakers connected to a second Sonos amp however I realized it does not support Atmos and so I will not do that… I was also considering (I’m still considering), Purchasing one or two bluesound powernodes, Connecting everything, And then getting two ceiling speakers that have Atmos capability because the power nodes support Atmos Alternatively… What the hell else can I do? The only thing that comes to mind, While maintaining full Atmos fidelity, Is to get a second arc ultra, Connecting it wirelessly to the wireless amp, Placing it in the back… A few prayers… And full Atmos?  I don’t know.. Thoughts?  I w

How do I turn off the ads in the Sonos app?  This can’t be done from the app?  It’s supposed to be possible on the website, but I’ve followed some of the instructions I found in other threads and apparently the website has changed and the instructions don’t apply.  Thanks for making this unnecessarily difficult.  Nothing says We Have No respect For Our Customers like “bravely” releasing a terrible app, then using it to serve unwanted ads to people who have already paid hundreds or thousands of dollars for your products.  Complete failure to read the room, Sonos.

Hola. Porque me sigue diciendo que ingrese como propietario? Le pongo me usuario y contraseña y no aparece nada me vuelve a pedir.  Moderator Edit: Google Translate- Hello. Why does it keep telling me to log in as owner? I enter my username and password and nothing appears, it asks me again.

Hi I want to use the SONOS Connect to connect my conventional HIFI set to the SONOS environment.However upon putting a cable in the Connect box the SONOS system starts to make a "buzzing" sound ( like one used to have when a record player was not grounded correctly)The buzz is not always there nor is the volume not constantThe buzzing can be reproduced by actually touching the end of the cable that is connected to the Connect.I tried another cable with the same result. buzzing as well. What can be the cause of this annoying buzz, and how to overcome it? when actually connecting my HIFI set to the Connect the buzz is clearly audible when playing records  BR Bas 

Hi all,I have several VLANs in my network. Sonos (both a system on S1 and a system on S2) is setup with my IoT VLAN and the controllers (phones etc) are generally in the main secure LAN. I used this link to configure all the ports so that the Sonos devices in the IoT VLAN can talk to the controllers in the main LAN. For the S2 system this works flawless, but unfortunately not for the S1 system. Spotify connect does work for the S1 system with a controller in the main LAN, so this makes me think that the S1 app probably needs different ports that the S2 app. Is this assumption correct and does anyone know which ports to use then? Thanks!

Hi. I set up two Sonos Era 300 in stereo mode. The sound is very strange, the bass sometimes appears, sometimes disappears. The sound is not pleasing. The sound itself is sometimes louder, sometimes quieter. Did they mess up the firmware again? Even Sonos Beam 2 gives more bass.

I recently added a Google Nest WiFi Pro mesh system to my house.   Immediately after doing so the Sonos app on my Apple MacBook Air (2022 model) started saying:“Your computer’s firewall setting has changed.   Your Sonos controller can no longer connect to your Sonos system.”The thing is, my phone app still works just fine.   I can play music on multiple speakers all over the house just like normal.  So it doesn’t seem to be an issue with the mesh network - rather something with the MacBook app vs. the iPhone app.   Any ideas for a fix?   It sure is nice to flip through songs from my laptop while working vs. reaching in my pocket for the phone every time. Thanks!

Green light is on the Beam. It plays music through Alexa/ phone app, but does not play the tv audio. The tv settings do not show it being there even though it is plugged in to ARC socket. I don’t like the sound of the tv and desperately want the beam back on

Brand new sonos system. Arc ultra three hundreds as rear along with sub four. Set up the arc ultra through the latest sonos app. Added the 2 three hundreds and sub 4 for surround. No sound coming from the rears or sub. App says connected??

Hi everyone, I bought a house with a Sonos soundbar (arc), TV (Samsung), and an amp (Sonos)wired to 2 Klipsh speakers in the ceiling.  The seller left in a rush and gave no information about the system. The arc works OK, but the amp won’t get recognized by my router for some reason so no sound is coming out of the ceiling speakers. Any tips?