General feedback and conversation

Why is it you ask a question to get directed to a solution but they go astray and never answer the question Even chat technicians? I was put on an automated reply every 6 minutes “We are working on this issue someone will be with you shortly“  for an hour  I told them in so many words  what they can do with their incompetence and rudeness Now A survey pops up while I’m trying to post and create a topic Who are these narcissist people. No pat on the back for this company Upgrading products or degrading products to make them incompatable with a N A S drive now I spent all this money and am not spending anymore Very Disturbing

Hi, Im an Apple employee and Im wondering how I can discounts on Sonos products?When I log in with my account information and I go to shop, all the prices are the same as I would go to BestBuy and shop. How can I get Employee discount?Thank you.

Hello,I have a new Sonos system installed in my home.  I play mp3 files held on a Windows PC using iTunes Playlists.I have been able to access ALL of my iTunes playlists on my iPhone13.  However, there are too many.  It takes a long time to scroll through them all to reach the lower letter of the alphabet.I would prefer to store a limited number (10-20) of my playlists in the Sonos app on my phone.  This will make accessing these 20 playlists easier and speedier.  When I change my listening interest, I will change the 20 playlists stored in the Sonos app on the iPhone.Is there a way to store “selected playlists” rather than “all playlists” in the Sonos app on an iPhone?

Hello,I have a new Sonos system in my home, and I am learning how to use it.I use Sonos to play mp3 files stored on a Windows PC organized using iTunes connected to Sonos using Wifi.From the Sonos app on the Windows PC I have done Manage / Update Music Library Now a few times. From the Sonos desktop app there is a section entited Select A Music Source / Music Library / Imported Playlists.  This is the section that allows me to access and play my many iTunes playlists.  However, all my playlists which begin with A through M are available, but playlists which begin with N to Z are not available.Does anyone know why the latter letters of the alphabet have not been found using the Update Music Libraray function.  I can see them in iTunes, but I cannot see them in the Sonos app (and thus cannot play them from the PC).The total number of playlists is well below the Sonos maximum.  What else could be the issue? 

The sound is unsync with picture/movie/tvshow. If there’s music and dancing, they dance’s of beat. If someone claps, you see the hands smashing together, and hear the sound half a second later! Once you see it, you can’t unsee it! How do I fix this?  It’s set up with an optic cable from tv to playbar, and right now, only sub connected wireless.I’m planning to use my play3 speakers to, but it’s driving me insane that sound and picture don’t match, so I’m considering not to bother…I’ll be happy for any suggestions that’ll help me out!  Thank you! 

Why is it that Sonos restricts the use of music applications. I purchased my system almost 5 years ago only knowing that the sound quality was great. Now I absolutely HATE this system you can’t play your music or TV through the system unless you purchase another expensive add on. If anyone from Sonos is actually reading this thread why is the music play setup this way and can you please change it!! Venting session over…. Thanks

Ordered a mini subwoofer on Saturday 15th July and was expecting delivery on Tuesday 18th July. Got an email from DHL saying it was delivered, upon checking the photo proof of delivery it showed it was left by the door of some random house… I immediately contacted DHL to let them know that they didn’t deliver to the right address.. Ive contacted DHL multiple times since to understand the situation and to give me updates on my order… I’m hoping it hasn’t been sitting outside some random persons house in the rain honestly or was even opened by the person…Yesterday DHL couldn't contact the courier and today they said they couldn't contact the local depot… I’ve since racked up a hefty bill of 15 pounds trying to gather updates on the situation with DHL and being put on hold etc… Is this something I can even try to claim back from Sonos? (I’ve also mailed sonos about not receiving my package and I’ve not heard anything back apart from a generic we will investigate) Frustrated is an understa

Help!!! I’ve never owned a Sonos product and I was excited to splurge and by my husband a Sonos Roam for Father’s Day ( 6/18/23). I placed by order on June 4th. One of the reason I chose Sonos is because they guaranteed delivery by Father’s Day!!! On June 7th I got a notification that the order shipped. Then on June 10th, FedEx tracking said the delivery date was pending. It stayed pending until June 14th, when I called Sonos. I have since called Sonos 5 TIMES and they have told me multiple times that they lost my order and are working on reinstating it. On Friday 6/16 they said they would overnight it so I would have it by Sunday. Then, I mysteriously got an email from FedEx saying my package was delivered on 6/10 (which didn’t happen). Today, Monday (6/19), it has still not arrived. I called Sonos AGAIN and they said it hasn’t even been through the replacement process yet and that I’ll “hopefully” have it by Wednesday 6/21/23. Since last Wednesday, different agents have told me my ca

When watching a game (football, basketball, etc) I find myself switching to music during commercials so I don’t have to listen to them since they tend to come on louder than the game to grab your attention (using the Sonos arc). It would be great to have a feature to quickly switch between your last music selection and the TV audio.  

Anyone have an issue claiming their free Sonos Beam mount after following the promo code instructions in the box?  I just got tagged for $49.00 after the instructions stated that the item was going to be free of charge.  I contacted Sonos about the issue and I’m still waiting on a response.  Not good customer service thus far!

Hi , open reach engineer came out yesterday to replace our old router with new super fast fibre optic broadband, 2 Eero routers now in the house 1 wired off the Ethernet cable the other in the kitchen is linked to it.however we have Sonos devices sound bar sub woofer and new play bar in another room plus a play upstairs , none of them are connected to the Sonos app account and none of them especially the sub will connect to WiFi , we tried for hours last night to connect , I found this forum and this morning changed the settings on the Eero to bridge , still didn’t find any Sonos products but then the smart tv would connect to the internet either , before I made the changes this morning, they had previously connected fine , now I have no idea how to move this forward . sound bar and sub are almost 5 years old , not sure what gen they would be as I, m not that technically minded …. please help 

I have sonos port and two pices of sonos One. I can make them play in group of two and it does´t mater what combination I use either port+one or one+one or one+port and it all works. When ever I try to add third device into group of two then the third device plays sound for 1 second and then stays silent while other two sonos devices keep playing. Any idea whats wrong with my setup?thank you 

I’d like to suggest either one or two features depending on the need. For those of us who may have open concept kitchen/living room, I feel we need different requirements. Having such a big space can call for more than one tuning session. I’d like to suggest a few things.A tuning method for open space areas. This may require a TruePlay tuning for music and separate one for movies if you have a home theater setup. Balancing for the couch then walking around the kitchen are 2 different areas with different needs. They may be a need for 2 different tunings depending on the output source in that room.  A true play instructional video or explanation for A. An open space living room B. A home the theater setup vs. a single speaker or stereo setup.  The suggest TruePlay instructional video explains that you should “walk around the room” which is pretty vague. The woman is walking around the room that has 1 speaker in it. This is different for us with 2.1, 5.2, Atmos, etc. This video should ha

Cant send survey to sonos keeps saying ad blocker tried 3 browsers with adblocker disabled

I’ve have had SONOS on my 3 houses since 2008.  Today I had an experience that makes me wonder if your system is worth the effort anymore. My daughter was using my legacy S1 system and was prompted to upgrade to S2.  Not knowing any better she said yes.  Now none of my devices work.I spent 3 to 4 days tracking down someone from sonos to help, then another +/- 4 hours working with the support to downgrade.How dare Sonos make is so easy to make such a difficult thing to undo happen How dare Sonos allow your chat assistant to tell me to call the agents to get help from them when she damn will knew they weren’t open in Canada How dare Sonos not have your agents available on the weekends in Canada How dare Sonos expect me to spend my time doing this when you could have easily written code to prevent this from happening.  How dare Sonos let me make such an extensive investment in your devices to have you willynilly decide not properly to support them, and finally How dare you let me know tod

I recently splurged on a Sonos sub, arc, and 2x era 300s setup for the best Dolby atmos music and movie experience.Using just the Era 300s + sub gives the best music experience. The moment I add the arc, the eras use the surround profile, where they don’t use all their speakers. This provides a much worse listening experience. I do not want to have to reset up the eras and sub each time I’m switching from listening to music to watching a movie. I imagine there are a couple different ways to fix this issue, but being to change the surrounds profile manually from music to movie seems the easiest to me.

I’m on a Mac running Monterey and still using Sonos 1 speakers, which I’ve had for years. Yesterday I upgraded the app (Sonos1 - not Sonos 2) to 11.9 and after adding some music to my library, Sonos would not index my music folder (on a external USB).I spend 20+ minutes on chat with “tech support” who could not find an issue, even after my sending them a diagnostic report.Long story short - if your having this issue, go into your System preferences, select the Full disk access folder in the left column, scroll thru the list and make sure  SonosLibraryServer - is turned on.For some reason it appears to get installed, but not turned on. Even after giving Sonos system permissions whenever I was prompted, that particular portion of the app still needed to be checked on manually. Once I did that, the issue was solved.Hope this helps anyone that might be having a similar music indexing issue.

How do I get rid of old and outdated Sonos products?  Ideas please?

Like wth?? I don’t want to stream in your walled garden SONOS. I want to listen to what I want when I want. 

I know some aspects of this topic have already been discussed, however if sonos keeps reading them who knows they may actually make software so full Android functionality can be integrated into all sonos products 😀 I have been told the new era 100 + 300 products do now have Android integration and allows sonos room sound correction software analysis the room and this optimization of these products,can  sonos not issue an software update to their older products to allow Android functionality? Also I would like sonos to allow amazon unlimited subscribers to be able to nativity use sonos products through the amazon music app thus giving amazon music uses fun functionality in what and how they play their music via sonos products come on sonos you can do it and finally I hope when sonos release the ARC 2 soundbar they give Android integrated as they do for the era 100 + 200 and also includes Two 2.1 HDMI connectors to allow connection to the TV and a Blu-Ray player or a PS5 Xbox x 

Hello to all,I have sent back 2 ERA 100 before the 100 days trial....and they have deduced 28€ as "surcharge"…Why???Wasn't it free???

This may by common knowledge but I wanted to share, so I use EERO for wireless in my home ( 3 unit mesh) and I’ll been having Sonos disconnect/ missing device issues..11 device system.. at random something is gone.. then back..  utterly annoying… managed to see a note somewhere to plug a single Sonos unit via Ethernet cable into the primary EERO unit, in my case right near the cable modem, super easy, follow by turning off wireless on that one speaker, 3 weeks later I haven’t had one issue since, no drop outs… no missing speakers… no app lockups .. again this my be we’ll known but this simple solve turned around my system, I hope it does the same for you.   -Todd   

Platform: iOSWe use Sonos a lot to play audiobooks for our children. One hurdle here is that the beginning of many books in a series is the exact same. That makes it really hard to know what search result to choose, because the full name is concatenated. We would really like that the text of each search result row is scrolled sideways so that you can read the full name of the track. One alternative solution is to have the screen rotate when the phone is rotated. Then there would be more space for the name of the track. But that is something everybody would not understad they could do. Scrolling would be automatic for long titles and everybody would see it immediately.

I am moving and leaving Sono’s amplifiers and a sonos sound bar with the new owners, I need to remove them from my system, Do I need to call support with the serial numbers and they can remove or can I remove within the App.  :Thank youBob

I discovered that I cannot use my android music library due to a new version of the sonos app.I consider this as a severe regression of the service I had from Sonos and will certainly change my audio system. A real shame !!!