Answered

Can’t update delivery address at online shop checkout

  • 16 September 2023
  • 2 replies
  • 44 views

For the life of me, I can’t seem to update my delivery address at the online shop check out.

My details (including my address) are complete and correct in my Sonos profile, but when I try to complete an online purchase, my details don’t pre-populate at checkout and the delivery address is stuck on USA.  I click the button next to “country” but there are no other country options except for the USA - which doesn’t particularly help me since I live in Australia…  

Any ideas why this could be?

 

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Best answer by 106rallye 16 September 2023, 09:04

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2 replies

Userlevel 7
Badge +17

You are using the “en-au” shop? https://www.sonos.com/en-au/home

Nope I wasn’t!  But of a rude shock once the USD price converted to AUD!!  😂🥲 - thanks!