Sonos legacy product debacle - rant

1. How exactly are older legacy products not being supported?  They still operate exactly as they did before the split, and are getting bug fixes and security updates.  Hardly unsupported.
2. It’s 30% off, not 25%.  If one is going to rant, they should get their facts straight before unloading both barrels.

Oh and one other thing - It’s been over 3 freaking years!   LET. IT. GO!

Currently, I think there are three products that are no longer supported, an iPad dock, and two remote controls. All the Sonos speakers are still supported and work fine on S1, although they won’t be receiving any new features, as there isn’t enough memory or RAM on those devices. Everything ekse runs S2, something that took 15 years (give or take) to be required, and it seems to have been a concatenation of needs, from new services, to deprecations of old network stacks where there just wasn’t enough memory to include new versions.

Given that Sonos went through this once, I would expect that they would continue to do everything in their power to avoid this situation in the future, but the simple fact is there is a natural maturation of technology, and a limitation of cost built in to a product. That being said, there’s no guarantee when an update to S3 might be required, but based on Sonos’ current record, they wouldn’t just abandon existing systems.

Your concern, while not unheard of, may be overblown, but we won’t actually know until circumstances change. Sonos has said they’ll continue to support speakers for at least five years after they stop selling them on the Sonos website, I think that gives us a lot of ramp up time to deal with any currently imagined changes that *might* or *might not* be coming.

We tend to think of A/V equipment as “buy once, use forever” and this was more or less true till about the 1990’s. Since then there have been major technology innovations. Older TV’s are no longer supported by the broadcast stations, WiFi, Bluetooth, HDMI, and many other little ‘details’ that we now consider givens, did not yet exist. While it is true that some audio equipment from the 1930’s may still be functional (after some major maintenance along the way), virtually all of it has retired.

The pace of technology innovation is faster now and, unfortunately, the viable lifespan is shorter. I had to recycle a perfectly functional cellphone because the cell towers no longer support it and the newer phones support a feature that I need for work. There are not many high tech 2005 designs that are still supported by their manufacturer — if the manufacturer is still in business.

Jgatie- weak argument that you try and focus on the 25 or 30 percent.  
 

the other responses were a bit more thoughtful.  But how long is your tolerance for expecting what you buy to last?

Moderator Note: Modified in accordance with the Community Code of Conduct.
 

Good question: I came to Sonos from high end kit and based on Sonos price points in comparison would have been happy with 7-8 years. All my Sonos kit is ten plus years now, and I expect another five years from it in S1 mode because I decided to not throw away working kit. I use Echo devices wired to Sonos kit; that is how I get the smart front ends to stay up to date while still using all relevant Sonos kit downstream. And in that mode, it really needs no support.

Even if I was using Sonos kit minus Echo front ends, I don’t see any great need of support for it. When the hardware dies, I will bin it.

The only problem with S1 is for those that want to expand via Sonos and need to have S2 as a separate set of units that won’t integrate with the S1 set up.

Kumar - thanks. I was “ranting” because I was having issues with the S1 app after moving.  I also don’t like the trade in policy. 
 

I have a Tesla model Y. How long should Tesla support this?  I would say - till it no longer runs.  Is a car different?   I keep hearing Sonos legacy products are fine. Maybe so, but I am having issues with the S1 app after moving.  Im sure some will insult me for that.  But I don’t care about those people.  

As to trade in you should have seen the one that preceded it, that was close to immoral. Sonos had to eat their words and step back from that disaster.

S1 app should work fine after moving, there has been no change in it that should prevent that, as long as you are not changing anything from what it did in the past and for which Sonos units it controlled. You may want to run that process again and if it stalls, detail out what you did and where it stalled, here. I am sure you will get guidance from someone on how to get it going.

Thank you Kumar!  I appreciate your feedback  

I will give it another shot   Just venting from frustration with Sonos who I used to brag about    

There was once a product that had a virtual lock on pocket communication, the BlackBerry. It is instructive to follow the details of its downfall, and the career of one of its managers who learned from the experience.

I didn’t concentrate on 25% vs 30%.  Matter of fact, I mentioned that 2nd out of three points.  So, any comment on your claim S1 devices are not being supported when they most certainly are?