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Hey Everyone,

I'm reaching out in frustration regarding an order I placed with Sonos in the second week of July 2023. It had 5 items - 2xEra 300, 2xStands, Subgen3. Despite it being August now, I'm still waiting for my items to arrive.

I've been chasing their customer support for updates - over 12 times to be exact. All I've been receiving are empty promises of delivery and countless apologies. It's become increasingly clear that they're all talk and no action.

Their behavior is incredibly unprofessional and goes against the grain of what customer service should be. At this point, I'm not just disappointed, I'm outright aggravated.

Any advice on what steps I can take to resolve this situation? I'm all ears.

Thanks in advance.

 

Hi @Umangr 

Welcome to the Sonos Community!

I’m very sorry to hear of the delay you have had in receiving your backorder. I am happy to report, however, that you order is currently on it’s way to you now - the packages arrived at the sort facility today.

Do you have your package tracking links? If not, I can send you a private message with them in it. Your packages are scheduled for delivery on the 4th of August.

I hope this helps.

 

i know its really frustrating i was also having this type of frustration but i ignore it and keep suffering on internet and reading some amazing facts about famous personalities

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