General feedback and conversation

Dear Sonos Support Team,I am writing to express my growing frustration with ongoing issues involving my Sonos system. My speakers have been continuously disconnecting and refusing to reconnect, and from what I can determine, these problems appear to be tied to the recent AWS outage.When I called your support line for assistance, I was connected to an overseas representative who was not familiar with the issue and unable to provide any meaningful resolution. After requesting to speak with a U.S.-based representative, I waited approximately 20 minutes only to be told that none were available. There has to be a better solution to resolving product issues than relying on representatives who are not knowledgeable about the product—especially considering that this system was not inexpensive.As a long-time fan of Sonos, it is disappointing that the system’s heavy dependence on the app and cloud services has led to such unreliability. I expect a premium product to function consistently, and I

HelloConnecting a Network Attached Storage (NAS) device to your network is an excellent idea. It’s not just for storing your music files; but any data you want to keep secure and protected for the long haul. Of course for Sonos it allows you to access those music files via the App to enjoy over any Sonos speaker!NAS devices with multiple drives are better (IMO) than single drive storage as they can be configured for redundancy using a minimum of two drives. To be clear single storage drives can be configured for redundancy as well, (via special software) but it’s still a single drive.NAS devices achieve redundancy in what is called RAID configuration of which there are several.RAID stands for Redundant Array of Inexpensive Disks or Redundant Array of Independent Disks. The best RAID configurations for home NAS are RAID 1 and 5. RAID 1 is a simple mirror with a doubled, tripled, etc. copy of the data, and requires a minimum of 2 hard drives. RAID 5 provides basic fault tolerance in case

I have been a Sones devotee for close to twenty years, owning four Sonos5s and four Soonos 1s. I loved the sound and the ease with which I could access my 'own' as well as the music Icould stream from providers such as Deezer and Spotify.Now, in the first instance when the company left its 'old' customers with a an incompatible software version and in particular since I encountered massive problems in connection with moving house, my exuberance has - to say the least -faded considerably. I travel a lot and when I return home after a period of absence one of my greatest dreads is having to spend hours trying to ‘reason’ my Sonos to behave in accordance with what it’s supposed to.The problems Sonos keeps presenting are now of a scope that leaves me with no other choice but to change to another brand. I will never again buy a Sonos product, and - given the opportunity – I will not hesitate to advise anyone else to disregard Sonos as a reliable product.I would even go as far as proposing t

I have been using SONOS for years and playing mp3 and m4a files with no problem.  All of a sudden m4a won’t load.  I saw a response to this issue from 3 years ago that says convert the files.  With what, a magic wand?  I am not a tech guy, I just expect things that work to keep working.  I can play the files from the computer but I don’t care to have to run to the office every time I want to put something on.  What is the issue and how can it be rectified?

About the Costco arc with the Era 100’s and the Sub. Worked amazing loved it realized I had no surround sound or sub.  Follow the instructions of re-resetting it with unplugging for five minutes.  It works for a bit and now the Sonos app can only find the arc.  I spent an hour with Sonos chat got disconnected twice.  Absolutely no help. Anyone have some thoughts?

Hey guys, I just wanted to let you all know.  Sonos just sent out a 20% off link to “Loyal Customers.”Before clicking that link, check the prices on the site.  Use incognito mode.  Right now the Move2 I’ve been wanting is $499 marked down to $399.  But not when you hit that link!  The “Loyal Suckers” get a price of $649 marked down to $519!Wow, what a shady practice!  Some states are actively working on legislation to make this illegal.  Repeat customers get taken advantage of.  Isn’t it supposed to the the opposite?  Aren’t you supposed to treat your customers well?  We have to deal with bad apps, disabling old hardware that still works fine, and now paying more if you’re a return customer.I expect this post will be deleted shortly after posting, but at least I hope some of you see it before you fall victim to this scam.

I have a pretty large Sonos system in every room in My house  I was checking to upgrade a Sonos Arc for the Sonos arc ultra.Since there is quite a discount going on right now , I figure I’ll get .I go to the Sonos website and set up an upgrade , the DECEIVING part is that the price of the arc ultra changed to a higher price because I am trying to use the upgrade option and then they apply the upgrade ( 15% ) that is what they do at  some stores when they have a sale the night before they change the prices , so the “ Sale “ doesn’t mean anything , but for Sonos to do in such plain fashion is just a very bad business practice !! Makes me question WHY i ever got into this Sonos system .Very dissapointed

He all, I’m setting up a sleep timer on Sonos so the music automatically turns off after a specified time period a lot. Usually, I put one for my cat to be honest, so he is not home alone too long in complete silence. However, I’d wish to have longer times. It’s I think not so difficult to add, but I was wonder if there can be longer times? Like 4, 6, 8 and 10, 12 hours?  :)Or something like scheduling times to play music would also be a solution, but that’s more like a new feature. ;-)For the love of our pets. <3 

Why does my system always drop out? This is very frustrating and I can't get a real person on a call.

I noticed that I use to have my volume set at a certain volume number and it was perfect for my listening preference, but now it seems I need to turnup the volume setting much much higher today???Also my bass is not pounding like it once use to unless I am turning uo the setting to like 8 setting. It was no where near that before. Something must have changed, what? Dannyo

Complete your profile with at least the following information:Country of residence Sonos products currently in useDon’t provide vague descriptions of 3rd party products.For example:Bose Dock Epson ProjectorNow let’s tie this all together.Country of ResidenceThis is an international forum. Members trying to help resolve your issues may reside elsewhere. Know that by doing so you are not providing Personal Identifiable Information (PII); nor violating GDPR. You cannot be tracked by providing such information. In fact, you’re more vulnerable on social media such as Facebook.I live in the US. A member posted wanting to know if an Epson projector could be used with Sonos. They provided the Epson model number TW 7100. Researching that number on Epson’s website brought up Epson Printers.  Realizing I’m on Epson’s US website I decided to check the members profile which revealed they are a UK resident. I therefore switched my browser to Epson UK. After that I was able to determine the correct m

I have soundbar in the living room and individual speakers in my other rooms. Over a year ago, they suddenly just dropped out like losing connection then after a minute or so come back on sometimes to a different song. I used Spotify and mine is a paid subscription and my wifi was working during those episodes. I read some of the conversations posted and this appears to be a constant like this is part of SONOS that customers have to live with. I tried to troubleshoot getting advise from Google and your SONOS website but nothing seems to work. I got so tired now I just gave up. Can’t imagine why a big brand would let this go unattended or put up an update to fix it. I read also many frustrated customers about to throw out their expensive sound system. This is how a successful company heads toward downfall by not listening to the very customers that made them successful. Maybe a hard lesson will reshape them or maybe an acquisition or buyout with new owners firing all the ignorant people

These Sonos speakers are basically useless for the past 2 years. We have 3 Play 1, one Play 5, and one Move. They’re never all connected anymore. Every time you try to play music, either zero of them are connected or maybe one or 2 are connected. And it’s always different ones so there’s no consistency. I want to sell them all but they’re worthless so who would buy them?? Are other people still having this same issue? Is there anything you’ve tried that works to keep them consistently connected? I feel like the better business bureau should shut Sonos down for this blatant lack of product functionality and pay us all money back. This is so beyond frustrating. 

playlist Tidal kan niet worden gecombineerd met Sonos. Wat te doen? Moderator edit:Google Translate-The Tidal playlist isn't compatible with Sonos. What can I do?

Made the mistake of listening to youtube on my mac via airplay, with SoundSource equaliser, adding a 10 band eq and modifying after my preferences. Now i don’t like the normal and trueplay sound anymore. Sonos, please add a full 10 band equaliser, we are talking about sound, and sound is subjective. What i like in my case is to raise ~32 and 250, and lower 64 and 128. Running on Beam, sub mini and 2 ones surround.

Please add integration with at least one of the advanced AI assistants available. As right now there is nothing smart about the speaker. It's a standard wifi speaker with no battery and a overly complicated setup. Chat GPT, Google Gemini, Claude...

I have 3 SONOS Amps controlling several in-ceiling speakers in my house.  These speakers are in separate zones.  I use the SONOS S1 app (because one of the Amps is an older model).  I also use Alexa to play music.  The speakers are not SONOS brand.I am in the process of selling my home, and the buyer is going to keep the whole setup.  How do I transfer or give him control so that I don’t have to give him my login ID and password?

Just received the Ace.  Nice headphones, but the fact that they cannot play simultaneously with the other speakers in my large Sonos system is unfortunate.  I have quiet comfort headphones, which are stellar.  The reason I bought the Ace was to be able to play the drums to Spotify or Drumeo with the headphones on and allow that same music to be played throughout the house.  Any chance this can be a software fix? If not, too bad as these are just pair of bluetooth cans that you can use in bed to watch television.

The apple music interface in the new software has been getting better.One thing I would like updated is the Music by Mood Playlist selection list.  Unfortunately, each playlist starts with the words “Apple Music…” and they way it is implemented- this is all you see!  The actual playlist name (eg. “Apple Music Wellbeing”) isn’t shown- so you have to click into the list to actually see what each list’s full name is.It would be an improvement if Apple could filter out the name “Apple Music “ in the list of playlists displayed in the main Apple Music/Music by Mood list- and instead just show the name after this text.  

I have the exact same issue as bthaler from a year ago.I created a developer account on 24 October 2025, and the developer dashboard still says “Your registration is being analyzed by our team, please wait.”. There are no other options on the page. It has remained this way since I registered. I created a developer support ticket on 26 October, but there has been no acknowledgement or reply to my ticket and there has still been no reply or acknowledgement of the ticket.Does anyone monitor or reply to developer support tickets? How long am I expected to wait for my registration to be “analyzed”? My company has many clients we’d like to integrate with Sonos but I don’t seem to be able to proceed with anything yet.It’s 2 months to get approval to get on to the Sonos app which is longer than any other intgeration that we’ve had to do. Now we have to wait even longer?

Hi, I would like to do a feature request. I would like to have the possibility to have the cover in full screen in the Now Playing window on iPad.Here you have a comparison between the iPad mini and Galaxy tab A9 now playing window cover size. In iPad is very small compared to the Galaxy tab. Could it be possible to address this change? I think the people who loves to see the covers would like this feature in iPad.  Thanks! 

Hey guys, I just want to drop this here - I am extremely pissed on Apple for their sh**** ios 26. So, in the following days I will create a facebook/X account (never used these) specifically for publicly burning the 2 iPhones in our household and the watch ultra. I hate them so much! In light of this, Sonos better introduce the true play on Android, otherwise my next post will be me burning the Sonos gear. Don’t get me wrong, I love them, but because of this “exclusive” feature for ios they will lay down next to Apple. Sorry Sonos! Moderator Note: Modified in accordance with the Community Code of Conduct.

I just ordered a Sonos Five with a 30% discount through the upgrade program. The discount was applied at checkout, but my order confirmation doesn’t reflect it, and Sonos has placed a reservation for the full amount on my account.Is it normal that the authorization shows the full amount, and will the correct (discounted) amount be charged once the payment is finalized?

Not sure how loud most people have their speakers but we generally keep ours between 5 & 10 for music, which is just very difficult to adjust the way the volume sliders work. If the sliders max out at 100 or something, adjusting from 5 to 7 with my human-sized finger is a real challenge

After no action from Sonos on my order that has not shipped for 21 days since full payment was made, I am posting this here in case something like this happens to you, and also shaming Sonos into resolving this situation.=======================================================================emailed to ceo@sonos.com Sun Oct 5 2025emailed Sales using Sonos Online web form Sun Oct 5 2025submitted to Sonos Chat Bot Sun Oct 5 2025 I’m going to lay this out as simply as I can, so that HOPEFULLY, Sonos can FINALLY get the items that I’ve long ago paid for, finally shipped to me.  It’s been 20 days now since I placed this Order for 7 items verbally on the Phone with the “help” of Allan M in your Sales department, and Allan promised I should expect to receive my order in 2 to 4 days.I gave Allan M a list of 7 items totalling $3,518.14.  For some unknown reason, these 7 items were separated onto 2 separate Sonos orders in your Order Management System.Order containing 1 item (Era 300 Mount Pair W