My wife purchased a Gift Card for me in Nov. 2025 as a Christmas gift. Expecting to get an email from them and checking Spam/Trash folders for a couple of weeks, absolutely nothing. She then logged a request for help and the Sonos folks said in short, “We’ll look into it however we’re be closed for the holiday.” Fair enough. Fast forward to early January, a couple more requests for status and to paraphrase, “we’re still working on it.” As of this posting, she’s still getting zero resolution on a gift card she paid for three months ago for digital delivery.
If a business isn’t able to easily exchange goods for money nor able to support it’s customer in that exchange, that’s a failing business model. We’re forced to get our bank involved to reverse the charge because we have not received what was purchased
Sonos… I have loved and purchased your products for business and personal use for years. I have recommended your products to so many. Do better!
NOTE: Not looking for sympathy, support, or solutions… this is merely sharing a true story for readers education.
