Headliner III

New Era 300 will not play local library.

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Just purchased an Era 300. It plays streaming services, but will not play my local library. The four other zones play the local library just fine. If I play from another zone then add the new 300 it plays local library. If I try to play the local library with only the new 300 it fails.

A reboot did nothing. All speakers are on the same network.

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S

Silverthorn

Prodigy II

I assumed the problem with my arc ultra I got recently was a Samba issue. Playing the network share on an older speaker and grouping the Ultra solved it on the rare occasion I want to play my library on the Ultra.

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"I saw the Stooges and the MC5"

MoPacAuthor

Headliner III

Did the NAS IP Address for the share rather than the NAS network name. Index was ok, but the new Era 300 still will not play music from the NAS. All other Sonos zones play from the NAS with no issue.

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Stanley_4

Grand Maestro

Try playing the library from the 300 again, submit a diagnostic. Play where it works, submit another diagnostic.

Once both are sent CALL Sonos support and have them look at both. They can see logging and status i formation hidden from us users.

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MoPacAuthor

Headliner III

Sent it back to Amazon.

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Anonymous

@MoPac ☹️ That's a pity, resolved it for me though,

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Silverthorn

Prodigy II

@MoPac ☹️ That's a pity, resolved it for me though,

Can confirm it works with my Arc Ultra though it was problematic getting it to work. iPhone and iPad won't add a library and had to have a couple of goes with my old Android phone to re-add my library with the IP address.

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"I saw the Stooges and the MC5"

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