Placed an online order 12/28 for pick up at local best buy. To be ready within 2 hours. Went to Best Buy several hours later, they had no record. Been on phone with Sonos for an hour this morning. They admitted the issue is internal. If you pay with gift cards and pay remaining balance with PayPal, their system fails. Ow they are telling me that I have to wait for 2 days for order to be canceled and my gift cards to be reactivated. This is completely wrong. They can resubmit the order so I can pick up today at Best Buy but will not. The fact they know this is an issue and continue to accept orders is fraudulent. On top of that, my payment is essentially held hostage. This isn’t rocket science. Sonos has been paid for the gift cards used. I should not have to wait for them to “reactivate” the gift cards I used.
FIX YOUR PAYMENT PROCESSING FAILURE
+16Why would Sonos have a record of you ordering through Bestbuy? Never heard of this. Best Buy usually has its own stock in the stores.
You can place an order on sonos.com and choose either delivery or pickup. Best Buy is one of the pickup locations.
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