Terrible Order Experience

Have you been charged for your purchase?

Partially, since I used a gift card, so I cannot reuse it…

If you don't not get a good answer let sales know you will be requesting a refund if you don't have a confirmed shipment tracking number.

Call Monday when everyone is in the Sonos sales office and give them a firm date for having the tracking number or a refund.

Any chance you could change from delivery to a local pick-up? They offered me a local store as an option when I ordered.

Frustrating to see stories like yours, my recent order was processed, shipped and delivered with no issues and quickly. The glitches in the ordering system need to be fixed and the resolution process for any that remain needs to be speeded up.

That’s what they should do, but they’re waiting for I don’t know what. It’s super annoying! I was promised a follow-up, and they scheduled a call back, but guess what!? No one called back… 

Unfortunately, this happens during the hustle and bustle of the Christmas season. On top of this, the Era 100 is likely one of the most popular Sonos products, so it may got out of stock.

Holiday season or product popularity is not an excuse. It’s a combination of poor management and an ordering system. 

But there isn’t much we, the public, can do to alter this. I’d be complaining to sales, I’d think that would be more effective. 

I did contact them multiple times. They promised to follow up, but never did. So I’m telling everyone to be aware and avoid ordering directly, since issues like mine should be easy and fast to solve, and it’s more than a week now…

Glad to hear you extended the effort. Unfortunately, other than offering commiserations with you, there isn’t much this community can do. It might be different if Sonos sales, or Sonos support read these forums, but they don’t, as near as I can tell, only Sonos forum moderators. Who pass on data when they can, but their main job is more forum moderation.