Ordered 2 Eras 100 to replace back speakers in my system. Never got order confirmation, called support and got it, but order never shipped, called again, was promised that my issue will be resolved by today, and I will get a call from the manager. Obviously, none called or cared. It’s a really bad experience. If you can, avoid ordering from Sonos directly, as this is a s*** show.
I had some issues with the app, some Arc issues down the road, and now I need to add order issues to the list. I don’t think that a new CEO will bring a change to this “we don’t care” culture of Sonos.
