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Harneet
Contributor I
January 17, 2026
Answered

Sonos registration database is incorrect

Hi all,

I recently attempted to claim warranty support for my Sonos products and discovered that Sonos does not appear to use the purchase invoice to validate warranty. Instead, they rely on the product registration date.

Although I purchased these products in 2024, they are somehow registered under my email with a registration date of March 2023, which doesn’t seem correct.

I have found a similar community thread describing the same issue, but it doesn’t appear to have received any responses:

https://en.community.sonos.com/home-theater-229129/sonos-registration-database-incorrect-about-amp-registration-history-6897286?tid=6897286&fid=229129

Has anyone else experienced a similar issue or have any insights on how to resolve this?

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Stanley_4
Stanley_4Answer
Grand Maestro
January 17, 2026

Calling support is your best bet, maybe sales if they can't help.

Support had to forward me up a level some years back for a similar issue,  not convenient but they got it fixed.

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1 reply

Stanley_4
Stanley_4Answer
Grand Maestro
January 17, 2026

Calling support is your best bet, maybe sales if they can't help.

Support had to forward me up a level some years back for a similar issue,  not convenient but they got it fixed.

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